Kadewerk Software - Onboarding Plan
Documentfinal Kadewerk Software · onboarding_plan · final · 2025-07-27
A final, version 1 onboarding plan for Kadewerk Software: a four-week implementation led by Laura Penhaligon, ending by end of July 2025. It is a delivery plan, not a contract, and states no price or service levels.
What it says
What this says
Current to 14 Oct 26A final, version 1 onboarding plan for Kadewerk Software: a four-week implementation led by Laura Penhaligon, ending by end of July 2025. It is a delivery plan, not a contract, and states no price or service levels.
What it is: a three-phase plan covering discovery and setup in week one, user training in weeks two to three, and go-live and stabilisation in week four. The implementation period is stated as "four weeks, concluding by end of July 2025".
Commits: the document sets success criteria rather than contractual terms: all users can log in, connectors are stable and data is loading, and the support team uses the brain for at least one standard query pattern.
Unusual: nothing off the standard terms. The primary systems named are support tickets and CRM, so connector scope looks narrow.
Not settled: no named customer contact, no connector delivery dates, no price, no service levels, and no sign-off. The document does not show whether the plan was met.
As found in this document
Current to 9 Oct 26- Implementation periodfour weeks, concluding by end of July 2025four weeks, concluding by end of July 2025 · Source: object_read:doc_096_007
- Success criterionConnectors stable and data loadingConnectors stable and data loading · Source: object_read:doc_096_007
- Success criterionSupport team using brain for at least one standard query patternSupport team using brain for at least one standard query pattern · Source: object_read:doc_096_007
The document
Body
Kadewerk Software - Onboarding Plan
Version 1, Final
Overview
Implementation period: four weeks, concluding by end of July 2025.
Implementation Consultant: Laura Penhaligon
Phase 1: Discovery and Setup (Week 1)
- Goals: Understand systems and data sources; set up brain environment
- Activities:
- Connect Kadewerk's primary systems (support tickets, CRM)
- Data mapping and connector configuration
- User access provisioning
- Deliverables: Connected systems, initial data load complete
Phase 2: User Training (Weeks 2–3)
- Goals: Enable team adoption of the brain
- Activities:
- Training sessions for support and success teams
- Hands-on exploration of key datasets
- Custom queries based on team needs
- Deliverables: Team confident with core features
Phase 3: Go-Live and Stabilization (Week 4)
- Goals: Full production use, address early questions
- Activities:
- Monitoring and troubleshooting
- Refinement of queries and dashboards
- Handover to ongoing support
- Deliverables: Brain in daily use by support team
Success Criteria
Read the whole document (1,272 characters)
- All users can log in and access the brain
- Connectors stable and data loading
- Support team using brain for at least one standard query pattern