Ellerby Dental Group - Master Services Agreement v2
Documentdraft Ellerby Dental Group · contract · draft · 24 Mar 2025
Draft Master Services Agreement v2 dated 24 Mar 2025 for the Growth tier: 99.5% availability, 1 business hour P1 response, £40k per year after a 10% first-term discount. Term 23 Apr 2025 to 22 Apr 2026. Marked draft, not executed.
What it says
What this says
As at Fri 9 Oct 2026Draft Master Services Agreement v2 dated 24 Mar 2025 for the Growth tier: 99.5% availability, 1 business hour P1 response, £40k per year after a 10% first-term discount. Term 23 Apr 2025 to 22 Apr 2026. Marked draft, not executed.
What it is: a draft MSA v2 between BG-Demo and Ellerby Dental Group, headed "DRAFT, For Review". The stored status is also draft, and the text does not show a signature or execution date.
Commits: Growth tier with up to 8 connectors, "Subscription: £44k annual list price, less 10% first-term discount = £40k per year", plus a £12k implementation fee. Billing is in advance, 30 days net.
Unusual: a 10% first-term discount and a 90-day mutual written renewal requirement. The term has no auto-renewal.
Not settled: whether an executed version exists. The executed order form, not this draft, decides contracted terms. The end date of 22 Apr 2026 is before the as-of date, so any current terms depend on a later document.
As found in this document
As at Fri 9 Oct 2026- Date end22 Apr 2026Source: the AI read of this record
- Date start23 Apr 2025Source: the AI read of this record
- Price£39,600Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 First Response1 business hourSource: the AI read of this record
- Service Credit10% of one month's subscription fee for availability breachSource: the AI read of this record
- Data RefreshNightly by 07:00 UK time on business daysSource: the AI read of this record
- Subscription£44,000 annual list price, less 10% first-term discount = £39,600 per yearSource: the AI read of this record
- Implementation£12,000 fixed fee (8 weeks)Source: the AI read of this record
- Total (Year 1)£51,600Source: the AI read of this record
- BillingSubscription billed in advance, 30 days net. Implementation due within 30 days of invoice.Source: the AI read of this record
- ConnectorsUp to 8 data connectors to customer systemsSource: the AI read of this record
- Renewal noticerenewed by mutual written agreement at least 90 days priorSource: the AI read of this record
The document
Body
Ellerby Dental Group, Master Services Agreement v2
DRAFT, For Review
Date: 24 Mar 2025 Version: 2
1. Parties
Customer: Ellerby Dental Group Provider: BG-Demo
2. Services
BG-Demo will provide B-Glass on the Growth tier, including:
- Up to 8 data connectors to customer systems
- Unified search and query interface
- Dashboards builder
- Quarterly business reviews
- Support: 1-hour P1 response time
3. Pricing and Billing
Subscription: £44k annual list price, less 10% first-term discount = £40k per year Implementation: £12k fixed fee (8 weeks) Total (Year 1): £52k
Subscription billed in advance, 30 days net. Implementation due within 30 days of invoice.
4. Term
Effective: 23 Apr 2025 End Date: 22 Apr 2026
5. Service Levels
- Availability: 99.5%
- P1 First Response: 1 business hour
- Service Credit: 10% of one month's subscription fee for availability breach
- Data Refresh: Nightly by 07:00 UK time on business days
6. Confidentiality
Each party shall maintain the confidentiality of the other's proprietary information and personal data.
7. Limitation of Liability
Read the whole document (1,433 characters)
In no event shall either party's liability exceed the subscription fees paid in the preceding 12 months.
8. Termination
This agreement terminates on the date shown above unless renewed by mutual written agreement at least 90 days prior.
Unusual terms
As at Fri 9 Oct 2026- 10% first-term discount
- Renewal only by mutual written agreement, 90 days prior
- Draft marked For Review