Garrow Lusk - Master Services Agreement v2
Documentdraft Garrow Lusk · contract · draft · 11 May 2023
Draft Starter-tier MSA between BG-Demo Limited and Garrow Lusk for 22 Jun 2023 to 21 Jun 2024. It states 99.5% monthly uptime, P1 first response within 4 business hours, and a total contract value of £24k.
What it says
What this says
As at Fri 9 Oct 2026Draft Starter-tier MSA between BG-Demo Limited and Garrow Lusk for 22 Jun 2023 to 21 Jun 2024. It states 99.5% monthly uptime, P1 first response within 4 business hours, and a total contract value of £24k.
What it is: a draft MSA marked "Draft" in its text, filed under Customers/Garrow Lusk/Contracts. It covers the Starter tier for a 12 month term.
Commits: "Availability: 99.5% monthly uptime" and "P1 first response within 4 business hours". Credit is "5% of one month's subscription fee per month of availability breach". Payment is due within 30 days of invoice.
Unusual: a 10% first-term discount takes the £20k subscription to £18k. Termination needs "90 days' written notice" at the end of the term.
Not settled: the text shows no signatures, no signatory names and no renewal clause. It does not show whether an executed copy exists, and an executed order form would override these figures.
As found in this document
As at Fri 9 Oct 2026- Date end21 Jun 2024Source: the AI read of this record
- Date start22 Jun 2023Source: the AI read of this record
- Price£23,550Source: the AI read of this record
- Availability99.5% monthly uptimeSource: the AI read of this record
- SupportP1 first response within 4 business hoursSource: the AI read of this record
- Service Credit5% of one month's subscription fee per month of availability breachSource: the AI read of this record
- Nightly data refreshby 07:00 customer local time on business daysSource: the AI read of this record
- Subscription price£19,500 less 10% discount, net £17,550Source: the AI read of this record
- Implementation£6,000, 4 weeks, up to 4 connectorsSource: the AI read of this record
- Total Contract Value£23,550Source: the AI read of this record
- PaymentInvoice will be issued on the start date. Payment is due within 30 days of invoice.Source: the AI read of this record
- TerminationEither party may terminate this agreement at the end of the term by providing 90 days' written notice.Source: the AI read of this record
The document
Body
Garrow Lusk - Master Services Agreement v2
Draft
1. Parties
This agreement is entered into between BG-Demo Limited ("Supplier") and Garrow Lusk ("Customer").
2. Services
The Supplier will provide B-Glass – Starter tier, comprising:
- Search and conversational query interface
- Integration with up to 4 data sources
- User access for up to 15 team members
- Nightly data refresh by 07:00 customer local time on business days
3. Service Period
Start Date: 22 June 2023
End Date: 21 June 2024
Term: 12 months
4. Pricing and Payment
| Item | Unit Price | Qty | Discount | Net |
|---|---|---|---|---|
| B-Glass – Starter | £20k | 1 | 10% | £18k |
| Implementation – Starter (4 weeks, up to 4 connectors) | £6,000 | 1 | , | £6,000 |
| Total Contract Value | £24k |
Invoice will be issued on the start date. Payment is due within 30 days of invoice.
5. Service Levels
Availability: 99.5% monthly uptime
Support: P1 first response within 4 business hours
Service Credit: 5% of one month's subscription fee per month of availability breach
6. Confidentiality and Data
Read the whole document (1,538 characters)
Each party agrees to maintain the confidentiality of the other party's proprietary information disclosed under this agreement.
7. Termination
Either party may terminate this agreement at the end of the term by providing 90 days' written notice.
8. Limitation of Liability
In no event shall either party's liability exceed the total fees paid in the 12 months preceding the claim.
Unusual terms
As at Fri 9 Oct 2026- 10% first-term discount
- 90 days' written notice at end of term
- Marked draft, no signatures