Saltdean Hart Insurance Brokers - Master Services Agreement (signed)
Documentexecuted Saltdean Hart Insurance Brokers · contract · executed · 8 Nov 2024
Executed MSA signed 8 Nov 2024 for the Growth tier, acting as the order form. Availability 99.5%, P1 first response 1 hour, net subscription £40k per year after a 10% first-term discount. The term ended on 21 Nov 2025.
What it says
What this says
As at Fri 9 Oct 2026Executed MSA signed 8 Nov 2024 for the Growth tier, acting as the order form. Availability 99.5%, P1 first response 1 hour, net subscription £40k per year after a 10% first-term discount. The term ended on 21 Nov 2025.
What it is: an executed Master Services Agreement signed 8 Nov 2024 between BG-Demo and Saltdean Hart Insurance Brokers. It states "The commercial terms below form the order form under this agreement."
Commits: the Growth subscription at £44k list, £40k net after a 10% discount, plus a one-off £12k implementation. Invoices are payable within 30 days, with availability at 99.5% and P1 first response of 1 hour.
Unusual: the discount is for the first term only. Credits cover availability only: "A delay in data freshness is not a credit event on the Growth tier."
Not settled: the term ends on 21 Nov 2025 and "Renewal beyond that date requires a new or amended order form." The document does not show any renewal, so current terms need a later document. The customer signatory is named only as an authorised signatory, Director.
As found in this document
As at Fri 9 Oct 2026- Date end21 Nov 2025Source: the AI read of this record
- Date signed8 Nov 2024Source: the AI read of this record
- Date start22 Nov 2024Source: the AI read of this record
- Price£39,600Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response1 hourSource: the AI read of this record
- Nightly refreshComplete by 07:00 customer local time on business daysSource: the AI read of this record
- Service credit10% of one month's fee for a month in which availability is missedSource: the AI read of this record
- Subscription fee (net)£39,600Source: the AI read of this record
- Implementation fee£12,000Source: the AI read of this record
- BillingThe subscription is invoiced annually in advance.Source: the AI read of this record
- PaymentInvoices are payable within 30 days of the invoice date.Source: the AI read of this record
The document
Body
Saltdean Hart Insurance Brokers - Master Services Agreement (signed)
Status: Executed Signed: 8 Nov 2024 Version: 1
Parties
This Master Services Agreement is made between BG-Demo, a London data business ("BG-Demo"), and Saltdean Hart Insurance Brokers, a commercial insurance broker based in Brighton ("the Customer").
Purpose
BG-Demo will provide the Customer with B-Glass: one AI-queryable layer over the Customer's connected systems, built and run inside the Customer's own Snowflake account. The Customer has chosen the Growth tier for its account executives and claims team. The commercial terms below form the order form under this agreement.
Order lines
| SKU | Description | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Glass Growth subscription | 1 | £44k | 10% | £40k | Yes, annual |
| IMP-GROWTH | Implementation for Growth: eight weeks, up to eight connectors | 1 | £12k | 0% | £12k | No, one-off |
Commercial summary
| Item | Amount |
|---|---|
| Annual recurring subscription (net) | £40k |
| One-off implementation fee | £12k |
| Total contract value | £52k |
Read the whole document (2,584 characters)
The 10% discount applies to the subscription for this first term only.
Term
The subscription term starts on 22 Nov 2024 and ends on 21 Nov 2025. Renewal beyond that date requires a new or amended order form.
Billing and payment
- The subscription is invoiced annually in advance.
- The implementation fee is invoiced once, as a fixed fee.
- Invoices are payable within 30 days of the invoice date.
- All amounts are in pounds sterling.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 hour |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee for a month in which availability is missed |
Service credits under this agreement are given for availability only. A delay in data freshness is not a credit event on the Growth tier.
General terms
Each party will keep the other's confidential information confidential and use it only to perform this agreement. The processing of personal data is governed by the separate Data Processing Agreement signed on the same date. If this document and any earlier draft or quotation differ, this executed agreement prevails.
Signatures
For BG-Demo
Name: Priya Raman Title: Account Executive Date: 8 Nov 2024
For Saltdean Hart Insurance Brokers
Name: Authorised signatory Title: Director Date: 8 Nov 2024
Unusual terms
As at Fri 9 Oct 2026- 10% discount for first term only
- Credits for availability only, not data freshness
- Renewal needs a new or amended order form