Saltdean Hart Insurance Brokers - Master Services Agreement v2
Documentdraft Saltdean Hart Insurance Brokers · contract · draft · 24 Oct 2024
Draft master services agreement for the Growth tier, issued for review on 24 Oct 2024 and not signed. It states availability of 99.5%, P1 first response of 1 business hour, and an annual fee of £40k after a 10% first-term discount.
What it says
What this says
As at Fri 9 Oct 2026Draft master services agreement for the Growth tier, issued for review on 24 Oct 2024 and not signed. It states availability of 99.5%, P1 first response of 1 business hour, and an annual fee of £40k after a 10% first-term discount.
What it is: a draft MSA with a Growth subscription and a fixed-fee Growth implementation, stated as "Draft. Not yet executed." Term runs 22 Nov 2024 to 21 Nov 2025.
Commits: annual recurring fee of £40k, total contract value of £52k, invoiced annually in advance and payable within 30 days. Availability is 99.5% and P1 first response is 1 business hour.
Unusual: the 10% discount applies to the first term only, and renewal is priced at the then-current list price unless otherwise agreed in writing. Credits cover availability only: "Data freshness is not a credited measure under this agreement."
Not settled: signatures and dates are blank, and three open points remain (sources, invoicing contact, legal review). The text does not show whether an executed copy exists, and an executed order form would override this draft.
As found in this document
As at Fri 9 Oct 2026- Date end21 Nov 2025Source: the AI read of this record
- Date start22 Nov 2024Source: the AI read of this record
- Price£39,600Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response1 business hourSource: the AI read of this record
- Service credit10% of one month's fee for each month with an availability breachSource: the AI read of this record
- Annual recurring fee£39,600Source: the AI read of this record
- Implementation fee£12,000Source: the AI read of this record
- Total contract value£51,600Source: the AI read of this record
- BillingThe subscription is invoiced annually in advanceSource: the AI read of this record
- Payment termsInvoices are payable within 30 days of the invoice dateSource: the AI read of this record
The document
Body
Saltdean Hart Insurance Brokers - Master Services Agreement v2
Draft. Not yet executed. Issued for review by Saltdean Hart Insurance Brokers on 24 Oct 2024. Terms remain subject to agreement.
Parties
This agreement is between BG-Demo, a London data business (the Supplier), and Saltdean Hart Insurance Brokers, of Brighton (the Customer).
Services
The Supplier provides B-Glass, built and run inside the Customer's own Snowflake account, at the Growth tier, together with a fixed-fee implementation of the Growth tier. The Customer's account owner at the Supplier is Priya Raman and the customer success manager is Marcus Bell.
Term
| Item | Date |
|---|---|
| Start date | 22 Nov 2024 |
| End date | 21 Nov 2025 |
The subscription runs for one annual term from the start date to the end date.
Order lines and fees
| SKU | Item | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Glass – Growth | 1 | £44k | 10% | £40k | Yes |
| IMP-GROWTH | Implementation – Growth (8 weeks, up to 8 connectors) | 1 | £12k | 0% | £12k | No |
Read the whole document (3,113 characters)
- Annual recurring fee: £40k
- Total contract value: £52k, being the annual subscription for the first term plus the one-off implementation fee
- The discount on the subscription applies to the first term only. At renewal the subscription is priced at the then-current list price unless otherwise agreed in writing.
Billing and payment
The subscription is invoiced annually in advance. The implementation fee is invoiced as a one-off. Invoices are payable within 30 days of the invoice date.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Service credit | 10% of one month's fee for each month with an availability breach |
Service credits are calculated on availability only. Data freshness is not a credited measure under this agreement. A brain that is available but answering from stale data is not an availability breach.
Customer responsibilities
The Customer will give the Supplier timely access to the systems to be connected, nominate an administrator, and tell the Supplier promptly if it changes or replaces a connected system, since this can interrupt loading of records.
Data protection
The brain runs inside the Customer's Snowflake account and the Customer remains in control of its data. The Supplier will process personal data only on the Customer's documented instructions and in line with the data processing terms that accompany this agreement.
Open points for this draft
- Customer to confirm the sources to be connected under the implementation line.
- Customer to confirm its invoicing contact.
- Legal review by both parties of the data protection and liability wording.
Signatures
This draft has not been signed. On execution the following signatories will sign and date below.
| For BG-Demo | For Saltdean Hart Insurance Brokers |
|---|---|
| Authorised signatory, Supplier | Authorised signatory, Customer |
| Signature: | Signature: |
| Date: | Date: |
Unusual terms
As at Fri 9 Oct 2026- 10% first-term discount
- Credits for availability only, not freshness
- Renewal at then-current list price