Kelvinhaugh Pension Services - Order Form (signed)
Documentexecuted Kelvinhaugh Pension Services · order form · executed · 27 Jan 2025
Executed order form for the Growth tier at £44k per year, billed annually in advance, term 9 Feb 2025 to 8 Feb 2026. Availability 99.5%, P1 first response 1 business hour. It renews only by agreement.
What it says
What this says
As at Fri 9 Oct 2026Executed order form for the Growth tier at £44k per year, billed annually in advance, term 9 Feb 2025 to 8 Feb 2026. Availability 99.5%, P1 first response 1 business hour. It renews only by agreement.
What it is: an executed order form under the Master Services Agreement, signed 27 Jan 2025 by Priya Raman and a customer director. It states that it "supersedes any earlier draft or quotation for the same subscription".
Commits: Growth subscription at £44k with no discount, annual in advance, "30 days from invoice". Service levels are availability 99.5%, P1 first response 1 business hour, and nightly refresh complete by 07:00 customer local time on business days.
Unusual: the term ended on 8 Feb 2026 and "renews only by agreement between the parties", so there is no auto-renewal. Credits cover availability only; data freshness is "monitored but is not a credited measure".
Not settled: the document does not show whether a renewal was agreed, or what price applies after 8 Feb 2026. That needs a later order form or invoices.
As found in this document
As at Fri 9 Oct 2026- Date end8 Feb 2026Source: the AI read of this record
- Date signed27 Jan 2025Source: the AI read of this record
- Date start9 Feb 2025Source: the AI read of this record
- Price£44,000Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response1 business hourSource: the AI read of this record
- Nightly refreshComplete by 07:00 customer local time on business daysSource: the AI read of this record
- Service credit10% of one month's fee for each month in which the availability commitment is missedSource: the AI read of this record
- Credit basisAvailability onlySource: the AI read of this record
- Annual recurring fee£44,000Source: the AI read of this record
- Billing frequencyAnnual, in advanceSource: the AI read of this record
- Payment terms30 days from invoiceSource: the AI read of this record
- TermOne year, 9 Feb 2025 to 8 Feb 2026Source: the AI read of this record
The document
Body
Order Form: Kelvinhaugh Pension Services
Status: Executed Signed: 27 Jan 2025
This Order Form is made under the Master Services Agreement between BG-Demo and the Customer and sets out the subscription the Customer has agreed to take.
1. Parties
| Supplier | BG-Demo, London |
| Customer | Kelvinhaugh Pension Services, Glasgow |
| Customer since | 9 Feb 2024 |
| BG-Demo account owner | Priya Raman, Account Executive |
| BG-Demo customer success manager | Daniel Okafor |
2. Subscription
| SKU | Description | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Glass – Growth | 1 | £44k | 0% | £44k | Yes |
The Growth tier includes the Growth user allowance and the Growth connector allowance, the dashboards builder and quarterly business reviews. The brain is built and run inside the Customer's own Snowflake account.
3. Term
| Start date | 9 Feb 2025 |
| End date | 8 Feb 2026 |
| Term | One year |
Read the whole document (2,572 characters)
The subscription renews only by agreement between the parties. BG-Demo's customer success manager will raise renewal with the Customer ahead of the end date.
4. Fees and billing
| Annual recurring fee | £44k |
| Total contract value | £44k |
| Billing frequency | Annual, in advance |
| Payment terms | 30 days from invoice |
| Discount | None |
All amounts are in pounds sterling.
5. Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee for each month in which the availability commitment is missed |
| Credit basis | Availability only |
Service credits are the Customer's remedy for a missed availability commitment under this Order Form. Data freshness is monitored but is not a credited measure on the Growth tier.
6. General
- This Order Form is governed by the Master Services Agreement. If the two conflict, this Order Form prevails for the items it covers.
- Any change to the lines, term or service levels above must be agreed in writing by both parties.
- This executed Order Form supersedes any earlier draft or quotation for the same subscription.
7. Signatures
| For BG-Demo | For Kelvinhaugh Pension Services | |
|---|---|---|
| Name | Priya Raman | Authorised signatory |
| Title | Account Executive | Director |
| Date | 27 Jan 2025 | 27 Jan 2025 |
Unusual terms
As at Fri 9 Oct 2026- Renews only by agreement, no auto-renewal
- Data freshness not a credited measure