Kelvinhaugh Pension Services - Master Services Agreement (signed)
Documentexecuted Kelvinhaugh Pension Services · contract · executed · 26 Jan 2024
Executed Starter-tier MSA signed 26 Jan 2024 for a term from 9 Feb 2024 to 8 Feb 2025. Subscription £18k a year after a 10% first-term discount, plus £6,000 implementation. Availability 99.5%, P1 first response 4 business hours.
What it says
What this says
As at Fri 9 Oct 2026Executed Starter-tier MSA signed 26 Jan 2024 for a term from 9 Feb 2024 to 8 Feb 2025. Subscription £18k a year after a 10% first-term discount, plus £6,000 implementation. Availability 99.5%, P1 first response 4 business hours.
What it is: the executed master services agreement between BG-Demo and Kelvinhaugh Pension Services for the Starter tier, with order lines, service levels and general conditions. Tom Ashdown signed for BG-Demo; the customer signatory is named only by title.
Commits: availability of 99.5%, P1 first response of 4 business hours, and a service credit of "5% of one month's fee" for availability only. Payment is 30 days from invoice, billed annually in advance.
Unusual: the 10% discount is for the first term only, and at renewal the subscription is charged at the list price then in force. Credits are not given for data freshness.
Not settled: the term ended 8 Feb 2025 and the document does not state renewal or auto-renewal. It does not name the customer signatory or settle liability, which is "limited as the parties have separately agreed in writing".
As found in this document
As at Fri 9 Oct 2026- Date end8 Feb 2025Source: the AI read of this record
- Date signed26 Jan 2024Source: the AI read of this record
- Date start9 Feb 2024Source: the AI read of this record
- Price£17,550Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response4 business hoursSource: the AI read of this record
- Service credit5% of one month's feeSource: the AI read of this record
- Credit basisAvailability onlySource: the AI read of this record
- Subscription price£17,550 annual recurring subscription (after discount)Source: the AI read of this record
- Implementation fee£6,000 one-offSource: the AI read of this record
- Billing frequencyAnnual, in advanceSource: the AI read of this record
- Payment terms30 days from invoiceSource: the AI read of this record
The document
Body
Kelvinhaugh Pension Services - Master Services Agreement (signed)
Status: Executed. Version 1.
Signed: Friday 26 January 2024
Parties
This agreement is made between:
- BG-Demo, a London data business that provides B-Glass ("BG-Demo"); and
- Kelvinhaugh Pension Services, a third-party administrator of pension schemes, based in Glasgow ("the Customer").
The Customer's account owner at BG-Demo is Priya Raman and its customer success manager is Daniel Okafor. The agreement was prepared and negotiated by Tom Ashdown, Account Executive.
Background
BG-Demo builds and runs B-Glass inside the Customer's own Snowflake account. The Customer wishes to subscribe to the Starter tier for its scheme-relationship managers and to have BG-Demo implement the service. This agreement sets out the commercial terms, the service levels and the general conditions that apply.
Term
| Item | Detail |
|---|---|
| Start date | 9 Feb 2024 |
| End date | 8 Feb 2025 |
| Tier | Starter |
| Billing frequency | Annual, in advance |
| Payment terms | 30 days from invoice |
Order lines
Read the whole document (3,395 characters)
| SKU | Description | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-STARTER | B-Glass – Starter | 1 | £20k | 10% | £18k | Yes |
| IMP-STARTER | Implementation – Starter (four weeks, up to four connectors) | 1 | £6,000 | 0% | £6,000 | No |
Commercial summary
| Measure | Amount |
|---|---|
| Annual recurring subscription (after discount) | £18k |
| One-off implementation fee | £6,000 |
| Total contract value | £24k |
The discount of 10% applies to the subscription for this first term only. At any renewal the subscription is charged at the list price then in force, unless the parties agree otherwise in writing.
Service levels
| Service level | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 4 business hours |
| Service credit | 5% of one month's fee |
| Credit basis | Availability only |
Service credits are given for availability breaches only. They are not given for data freshness under the Starter tier.
General conditions
Services
BG-Demo will implement the Starter service within the implementation period stated above and will then provide the subscription for the term. The Customer will give reasonable access to its systems and people so that connectors can be set up.
Fees and payment
BG-Demo will invoice the amounts shown in the order lines. The Customer will pay each invoice within 30 days. All amounts are in pounds sterling.
Data and confidentiality
The Customer's data stays within the Customer's own Snowflake account. Each party will keep the other's confidential information confidential and use it only for the purposes of this agreement. Personal data is dealt with in the separate Data Processing Agreement signed on the same date.
Liability
Neither party excludes liability that cannot lawfully be excluded. Otherwise, each party's liability is limited as the parties have separately agreed in writing.
Governing law
This agreement is governed by the law of England and Wales.
Signatures
Signed for and on behalf of BG-Demo
- Name: Tom Ashdown
- Title: Account Executive
- Date: 26 January 2024
Signed for and on behalf of Kelvinhaugh Pension Services
- Title: Authorised signatory of the Customer
- Date: 26 January 2024
Unusual terms
As at Fri 9 Oct 2026- 10% discount, first term only
- Renewal at list price then in force
- No service credit for data freshness