Kelvinhaugh Pension Services - Master Services Agreement v2
Documentdraft Kelvinhaugh Pension Services · contract · draft · 2 Jan 2024
Draft Master Services Agreement v2 for the Starter tier, issued for review on 2 Jan 2024 and unsigned. It states 99.5% availability, P1 first response of 4 business hours and a £18k annual subscription after a 10% first-term discount.
What it says
What this says
As at Fri 9 Oct 2026Draft Master Services Agreement v2 for the Starter tier, issued for review on 2 Jan 2024 and unsigned. It states 99.5% availability, P1 first response of 4 business hours and a £18k annual subscription after a 10% first-term discount.
What it is: a draft MSA between BG-Demo and Kelvinhaugh Pension Services for the Starter tier plus Starter implementation. The text says it "is not binding until signed by both parties" and both signature blocks read "not yet signed".
Commits: term 9 Feb 2024 to 8 Feb 2025, billed annually in advance, invoices payable within 30 days. Service levels are 99.5% availability, P1 first response of 4 business hours and nightly refresh by 07:00 customer local time on business days.
Unusual: a 10% discount on the subscription, applying to the first term only, which is within the standard limit.
Not settled: three open points remain, covering the four sources to connect, the billing contact and legal review of the data protection wording. The document does not show whether an executed copy exists; if one does, it supersedes this draft.
As found in this document
As at Fri 9 Oct 2026- Date end8 Feb 2025Source: the AI read of this record
- Date start9 Feb 2024Source: the AI read of this record
- Price£17,550Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response4 business hoursSource: the AI read of this record
- Nightly refreshComplete by 07:00 customer local time on business daysSource: the AI read of this record
- Service credit5% of one month's fee, for availability onlySource: the AI read of this record
- Annual recurring amount£17,550Source: the AI read of this record
- Total contract value£23,550, being the subscription for the first year plus the one-off implementation feeSource: the AI read of this record
- Implementation fee£6,000 one-off (4 weeks, up to 4 connectors)Source: the AI read of this record
- BillingThe subscription is billed annually, in advanceSource: the AI read of this record
- Payment termsInvoices are payable within 30 days of the invoice dateSource: the AI read of this record
The document
Body
Kelvinhaugh Pension Services - Master Services Agreement v2
Draft. This version is issued for review on 2 Jan 2024 and is not binding until signed by both parties.
Parties
- Supplier: BG-Demo, London
- Customer: Kelvinhaugh Pension Services, Glasgow
BG-Demo contact: Tom Ashdown, Account Executive. Account owner: Priya Raman. Customer success manager: Daniel Okafor.
Purpose
This agreement sets out the terms on which BG-Demo provides B-Glass, at the Starter tier, to the Customer, together with the one-off implementation needed to set it up inside the Customer's Snowflake account.
Term
- Start date: 9 Feb 2024
- End date: 8 Feb 2025
- The subscription runs for one year. Renewal is discussed ahead of the end date, with notice given by the customer success manager.
Order lines
| SKU | Description | Qty | Unit price | Discount | Net |
|---|---|---|---|---|---|
| SUB-STARTER | B-Glass – Starter (annual subscription) | 1 | £20k | 10% | £18k |
| IMP-STARTER | Implementation – Starter (4 weeks, up to 4 connectors) | 1 | £6,000 | 0% | £6,000 |
Read the whole document (2,590 characters)
- Annual recurring amount: £18k
- Total contract value: £24k, being the subscription for the first year plus the one-off implementation fee
- The discount applies to the first term only.
Billing and payment
- The subscription is billed annually, in advance.
- The implementation fee is a one-off charge.
- Invoices are payable within 30 days of the invoice date.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 4 business hours |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 5% of one month's fee, for availability only |
Service credits are not payable for data freshness at this tier. A brain that is available but showing stale data counts as available.
Customer responsibilities
- Provide timely access to the sources to be connected.
- Keep a named administrator in place for the brain.
- Tell BG-Demo promptly when a connected system is changed or replaced, as this can interrupt a connector.
Open points for this draft
- Confirmation from the Customer of the four sources to be connected first.
- Confirmation of the Customer's billing contact for invoices.
- Review by the Customer's legal adviser of the data protection wording.
Signatures
For BG-Demo
Account Executive
Signature: not yet signed
Date: not yet signed
For Kelvinhaugh Pension Services
Authorised signatory, director level
Signature: not yet signed
Date: not yet signed
Unusual terms
As at Fri 9 Oct 2026- 10% discount, first term only