Kingdon Diagnostics - Order Form (signed)
Documentexecuted Kingdon Diagnostics · order form · executed · 22 Dec 2025
Executed order form signed 22 Dec 2025 for an Enterprise subscription from 6 Jan 2026 to 5 Jan 2027. Price £119k per year, billed annually. Availability 99.9%, P1 first response 0.5 hours, credits cover availability and data freshness.
What it says
What this says
As at Fri 9 Oct 2026Executed order form signed 22 Dec 2025 for an Enterprise subscription from 6 Jan 2026 to 5 Jan 2027. Price £119k per year, billed annually. Availability 99.9%, P1 first response 0.5 hours, credits cover availability and data freshness.
What it is: an executed order form under the Master Services Agreement, moving Kingdon Diagnostics from Growth to Enterprise. It lists Enterprise at £110k plus two lots of five additional connectors at £9,000, for £119k in annual recurring charges.
Commits: availability of 99.9%, P1 first response of 0.5 hours, nightly refresh "Complete by 07:00 customer local time on business days", and a service credit of "10% of one month's fee for each month with a breach". Payment is 30 days from invoice.
Unusual: the Enterprise price is the v1 list figure, and the order carries no discount. Credits apply to both availability and data freshness, and the executed order form prevails over any earlier quote, draft or proposal.
Not settled: the customer signatory is only "Authorised signatory", with no name. The form states no renewal notice period or auto-renewal, and no connector go-live dates.
As found in this document
As at Fri 9 Oct 2026- Date end5 Jan 2027Source: the AI read of this record
- Date signed22 Dec 2025Source: the AI read of this record
- Date start6 Jan 2026Source: the AI read of this record
- Price£119,000Source: the AI read of this record
- Availability99.9%Source: the AI read of this record
- P1 first response0.5 hoursSource: the AI read of this record
- Nightly refreshComplete by 07:00 customer local time on business daysSource: the AI read of this record
- Service credit10% of one month's fee for each month with a breachSource: the AI read of this record
- Credit basisAvailability and data freshnessSource: the AI read of this record
- Annual recurring charges£119,000Source: the AI read of this record
- Billing frequencyAnnualSource: the AI read of this record
- Payment terms30 days from invoiceSource: the AI read of this record
The document
Body
Order Form: Kingdon Diagnostics
Status: Executed Signing date: 22 Dec 2025
This order form is made under the Master Services Agreement between the parties and sets out the subscription ordered by the customer.
1. Parties
| Supplier | Customer | |
|---|---|---|
| Name | BG-Demo | Kingdon Diagnostics |
| Location | London | Newcastle upon Tyne |
| Account owner | Lewis Kerr, Account Executive | |
| Customer Success Manager | Marcus Bell |
2. Term
| Item | Detail |
|---|---|
| Tier | Enterprise |
| Start date | 6 Jan 2026 |
| End date | 5 Jan 2027 |
| Existing subscription | The current Growth subscription ends on 5 Jan 2026 |
3. Order lines
| SKU | Description | Quantity | Unit price | Discount | Net amount | Recurring |
|---|---|---|---|---|---|---|
| SUB-ENTERPRISE | B-Glass – Enterprise | 1 | £110k | 0% | £110k | Yes |
| ADD-CONNECTORS-5 | Additional 5 connectors | 2 | £4,500 | 0% | £9,000 | Yes |
4. Commercial summary
| Item | Amount |
|---|---|
| Annual recurring charges | £119k |
| Total contract value | £119k |
| Discount applied | 0% |
| Billing frequency | Annual |
| Payment terms | 30 days from invoice |
Read the whole document (2,316 characters)
All amounts are in pounds sterling. The total contract value equals the annual recurring charges because the order contains recurring lines only.
5. Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.9% |
| P1 first response | 0.5 hours |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee for each month with a breach |
| Credit basis | Availability and data freshness |
Service credits under this order form apply both to availability and to data freshness.
6. General terms
- This order form is governed by the Master Services Agreement in force between the parties.
- Where this order form and any earlier quote, draft or proposal differ, this executed order form prevails.
- The additional connectors are in addition to the connector allowance included in the Enterprise tier.
- Invoices are payable within the payment terms stated in section 4.
7. Signatures
Signed for BG-Demo
Name: Lewis Kerr Title: Account Executive Date: 22 Dec 2025
Signed for Kingdon Diagnostics
Title: Authorised signatory Date: 22 Dec 2025
Unusual terms
As at Fri 9 Oct 2026- Service credits cover data freshness as well as availability
- Two lots of five additional connectors beyond the tier allowance
- No discount applied