Kingdon Diagnostics - Order Form (signed)
Documentexecuted Kingdon Diagnostics · order_form · executed · 2025-09-08
Executed order form dated 8 Sep 2025 adding two connector packs (£4,500 each, £9,000 annual recurring) to the Growth subscription. Co-termed to end 5 Jan 2026 with a term value of £2,934. Growth service levels apply: 99.5% availability, P1 first response 1 business hour.
What it says
What this says
Current to 13 Oct 26Executed order form dated 8 Sep 2025 adding two connector packs (£4,500 each, £9,000 annual recurring) to the Growth subscription. Co-termed to end 5 Jan 2026 with a term value of £2,934. Growth service levels apply: 99.5% availability, P1 first response 1 business hour.
What it is: an executed order form under the existing master agreement, signed 8 Sep 2025. It adds "Additional five connectors", quantity 2, to the Growth subscription held since Monday 6 January 2025.
Commits: billing "annual, in advance" with payment "30 days from the date of invoice". Growth service levels apply to the whole subscription: availability 99.5%, P1 first response 1 business hour, service credit 10% of one month's fee, availability only.
Unusual: the order is co-termed, starting 9 Sep 2025 and ending 5 Jan 2026. The £2,934 total contract value is for that shorter period and is not an annual price. A source that cannot be connected because access has not been given is not a service level breach.
Not settled: the document does not say what happens at the 5 Jan 2026 end date, whether the connectors renew, or whether they went live. It does not name the customer signatory.
As found in this document
Current to 9 Oct 26- Date end5 Jan 2026Source: object_read:doc_083_012
- Date signed8 Sep 2025Source: object_read:doc_083_012
- Date start9 Sep 2025Source: object_read:doc_083_012
- Price£9,000Source: object_read:doc_083_012
- Availability99.5%Source: object_read:doc_083_012
- Priority 1 first response1 business hourSource: object_read:doc_083_012
- Service credit10% of one month's feeSource: object_read:doc_083_012
- Credit basisAvailability onlySource: object_read:doc_083_012
- Annual recurring amount of this order£9,000Source: object_read:doc_083_012
- Total contract value of this order for the term£2,934Source: object_read:doc_083_012
- Billing frequencyannual, in advanceSource: object_read:doc_083_012
- Payment terms30 days from the date of invoiceSource: object_read:doc_083_012
- Discount appliednoneSource: object_read:doc_083_012
The document
Body
Kingdon Diagnostics - Order Form (signed)
Status: Executed Order form date: Monday 8 September 2025
1. Parties
| Supplier | BB-Demo, London |
| Customer | Kingdon Diagnostics, Newcastle upon Tyne |
| BB-Demo account owner | Lewis Kerr |
| BB-Demo customer success manager | Marcus Bell |
This order form is made under the master agreement already in place between the parties and adds to the existing Growth subscription held by the Customer since Monday 6 January 2025. Where this order form and any earlier document differ on the items below, this executed order form applies.
2. Subscription tier
Growth. The licensed allowance remains 40 users. The tier itself is unchanged by this order form.
3. Order lines
| Line | Quantity | Unit price (annual) | Discount | Net (annual) | Recurring |
|---|---|---|---|---|---|
| Additional five connectors | 2 | £4,500 | 0% | £9,000 | Yes |
All prices are exclusive of VAT.
4. Term and value
| Item | Detail |
|---|---|
| Start date | 9 Sep 2025 |
| End date | 5 Jan 2026 |
| Annual recurring amount of this order | £9,000 |
| Total contract value of this order for the term | £2,934 |
Read the whole document (2,673 characters)
The start date falls part-way through the Customer's year, so this order is co-termed to the existing subscription and ends on 5 Jan 2026 with it. The total contract value is the amount payable for that shorter period. It is not an annual price. The annual recurring amount of £9,000 is the yearly price of the added connectors.
5. Billing and payment
- Billing frequency: annual, in advance.
- Payment terms: 30 days from the date of invoice.
- Discount applied: none.
6. Service levels
The service levels for the Growth tier apply to the whole subscription, including the connectors added by this order form.
| Service level | Commitment |
|---|---|
| Availability | 99.5% |
| Priority 1 first response | 1 business hour |
| Service credit | 10% of one month's fee |
| Credit basis | Availability only |
Service credits are given for availability breaches only. They are not given for data freshness under the Growth tier.
7. Connectors
The connectors added by this order form are to be connected to the Customer's own systems in the Customer's Snowflake account. The Customer will provide access for each source so that BB-Demo can bring it live. Where a source cannot be connected because access has not been given, the delay is not a service level breach.
8. Signatures
Signed for and on behalf of BB-Demo
Name: Lewis Kerr Title: Account Executive Date: 8 Sep 2025
Signed for and on behalf of Kingdon Diagnostics
Title: Authorised signatory Date: 8 Sep 2025
Unusual terms
Current to 9 Oct 26- Co-termed to existing subscription, ending 5 Jan 2026
- Term value £2,934 is for the shorter period, not an annual price
- Connector delay from missing customer access is not a service level breach