Kingdon Diagnostics - Order Form (signed)
Documentexecuted Kingdon Diagnostics · order form · executed · 23 Dec 2024
Executed order form under the MSA for the Growth tier, signed 23 Dec 2024. Availability 99.5%, P1 first response 1 business hour, annual charge £42k after a 5% first-term discount, term 6 Jan 2025 to 5 Jan 2026.
What it says
What this says
As at Fri 9 Oct 2026Executed order form under the MSA for the Growth tier, signed 23 Dec 2024. Availability 99.5%, P1 first response 1 business hour, annual charge £42k after a 5% first-term discount, term 6 Jan 2025 to 5 Jan 2026.
What it is: an executed order form under the BG-Demo Master Services Agreement, signed by Tom Ashdown for BG-Demo and an unnamed authorised signatory for the customer on 23 Dec 2024.
Commits: Growth subscription at £44k list, £42k net, billed "Annual, in advance" with "30 days from invoice". One-off implementation fee of £12k, total contract value £54k.
Unusual: a 5% discount that "applies to the first term only", so the renewal price moves off £42k. Service credit covers availability only.
Not settled: the term ended 5 Jan 2026 and the form says only that renewal is "handled under the MSA". It does not show a renewal price, a later term or the customer signatory's name. Whether the account renewed must be checked against later records.
As found in this document
As at Fri 9 Oct 2026- Date end5 Jan 2026Source: the AI read of this record
- Date signed23 Dec 2024Source: the AI read of this record
- Date start6 Jan 2025Source: the AI read of this record
- Price£41,800Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response1 business hourSource: the AI read of this record
- Service credit10% of one month's fee for a month in which availability is breachedSource: the AI read of this record
- Credit basisAvailability onlySource: the AI read of this record
- Annual recurring charge£41,800Source: the AI read of this record
- One-off implementation fee£12,000Source: the AI read of this record
- Total contract value£53,800Source: the AI read of this record
- Billing frequencyAnnual, in advanceSource: the AI read of this record
- Payment terms30 days from invoiceSource: the AI read of this record
- Implementation scopeeight weeks, up to eight connectorsSource: the AI read of this record
The document
Body
Kingdon Diagnostics - Order Form (signed)
Status: Executed
This order form is made under the BG-Demo Master Services Agreement between the parties below. It is signed and in force from the start date shown.
Parties
| Supplier | BG-Demo, London |
| Customer | Kingdon Diagnostics, Newcastle upon Tyne |
| BG-Demo account owner | Lewis Kerr |
| BG-Demo customer success manager | Marcus Bell |
| Tier | Growth |
Order lines
| SKU | Description | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Glass – Growth | 1 | £44k | 5% | £42k | Yes, annual |
| IMP-GROWTH | Implementation: Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | No, one-off |
Commercial summary
| Item | Value |
|---|---|
| Annual recurring charge | £42k |
| One-off implementation fee | £12k |
| Total contract value | £54k |
| Billing frequency | Annual, in advance |
| Payment terms | 30 days from invoice |
Read the whole document (2,273 characters)
The total contract value is the first-year subscription plus the one-off implementation fee. Only the subscription line recurs. The discount of 5% applies to the first term only.
Term
- Start date: 6 Jan 2025
- End date: 5 Jan 2026
Renewal is handled under the MSA, with notice from BG-Demo ahead of the end date.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Service credit | 10% of one month's fee for a month in which availability is breached |
| Credit basis | Availability only |
The nightly refresh follows the standard schedule for every tier. Data freshness is not a credited measure under the Growth tier.
Scope notes
- The brain is built and run inside the customer's own Snowflake account.
- The Growth tier includes the dashboards builder and quarterly business reviews.
- Connectors in scope are those agreed at kickoff, up to the Growth connector allowance.
Signatures
Signed for and on behalf of the parties on 23 Dec 2024.
| BG-Demo | Kingdon Diagnostics | |
|---|---|---|
| Name | Tom Ashdown | Authorised signatory |
| Title | Account Executive | Director or equivalent officer |
| Date | 23 Dec 2024 | 23 Dec 2024 |
Unusual terms
As at Fri 9 Oct 2026- 5% discount, first term only
- Service credit for availability only, not freshness