Kingdon Diagnostics - Master Services Agreement v2
Documentdraft Kingdon Diagnostics · contract · draft · 2 Dec 2024
Unsigned draft MSA for the Growth tier, issued for review on 2 Dec 2024. It sets availability at 99.5%, P1 first response at 1 business hour, and an annual recurring fee of £42k after a 5% first-term discount.
What it says
What this says
As at Fri 9 Oct 2026Unsigned draft MSA for the Growth tier, issued for review on 2 Dec 2024. It sets availability at 99.5%, P1 first response at 1 business hour, and an annual recurring fee of £42k after a 5% first-term discount.
What it is: a draft Master Services Agreement, marked "DRAFT. Not yet executed.", covering the Growth tier with an 8-week implementation. The term runs 6 Jan 2025 to 5 Jan 2026.
Commits: the annual recurring fee is £42k and total contract value is £54k. Invoices are payable within 30 days, and service credits are "Availability only".
Unusual: the 5% discount applies to the first term only, and the draft states it does not carry over at renewal.
Not settled: the customer's legal entity name, authorised signatory and first connectors are open, and the information governance review is pending. Signature blocks are blank, so this draft is not evidence of contracted terms. An executed order form would override it.
As found in this document
As at Fri 9 Oct 2026- Date end5 Jan 2026Source: the AI read of this record
- Date start6 Jan 2025Source: the AI read of this record
- Price£41,800Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- Priority 1 first response1 business hourSource: the AI read of this record
- Service credit10% of one month's fee, for each month in which availability falls below the commitmentSource: the AI read of this record
- Credit basisAvailability onlySource: the AI read of this record
- Annual recurring fee£41,800Source: the AI read of this record
- Total contract value£53,800Source: the AI read of this record
- Implementation fee£12,000, one-offSource: the AI read of this record
- BillingThe subscription is billed annuallySource: the AI read of this record
- Payment termsInvoices are payable within 30 days of the invoice dateSource: the AI read of this record
The document
Body
Kingdon Diagnostics - Master Services Agreement v2
DRAFT. Not yet executed. Issued for review by Kingdon Diagnostics on 2 December 2024.
Parties
This agreement is between BG-Demo, a London data business (the "Supplier"), and Kingdon Diagnostics, of Newcastle upon Tyne (the "Customer").
The Supplier's account owner is Lewis Kerr and its customer success manager is Marcus Bell. The agreement has been prepared by Tom Ashdown, Account Executive.
Services
The Supplier will provide B-Glass at the Growth tier, built and run inside the Customer's own Snowflake account, together with the implementation described in the order lines below.
Order lines
| SKU | Description | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Glass – Growth | 1 | £44k | 5% | £42k | Yes, annual |
| IMP-GROWTH | Implementation – Growth (8 weeks, up to 8 connectors) | 1 | £12k | 0% | £12k | No, one-off |
The discount on the subscription applies to the first term only.
Term
| Item | Detail |
|---|---|
| Start date | 6 Jan 2025 |
| End date | 5 Jan 2026 |
| Tier | Growth |
Fees and billing
Read the whole document (3,221 characters)
- The annual recurring fee is £42k.
- The total contract value, including the one-off implementation fee, is £54k.
- The subscription is billed annually.
- Invoices are payable within 30 days of the invoice date.
- Fees are in pounds sterling and exclude VAT.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| Priority 1 first response | 1 business hour |
| Service credit | 10% of one month's fee, for each month in which availability falls below the commitment |
| Credit basis | Availability only |
Service credits under this agreement are earned for availability breaches. Data freshness is not a credited measure at the Growth tier.
Data and security
The Customer's data stays in the Customer's own Snowflake account. The Supplier will process it only to deliver the services and will follow the Customer's reasonable written instructions on access.
Confidentiality
Each party will keep the other's confidential information secret, use it only for the purposes of this agreement and return or delete it on request at the end of the term.
Renewal
The agreement ends on the end date above unless the parties agree a renewal in writing. The Supplier's customer success manager will contact the Customer ahead of the end date to discuss renewal. Pricing at renewal follows the Supplier's price book in force at that time, and first-term discounts do not carry over.
Open points in this draft
- Kingdon Diagnostics to confirm the legal entity name and the authorised signatory for the Customer.
- Kingdon Diagnostics to confirm the systems to be connected first, so the implementation line can be matched to the connector list.
- Review of the data and security wording by the Customer's information governance team.
Signatures
| For BG-Demo | For Kingdon Diagnostics |
|---|---|
| Authorised signatory, job title to be confirmed | Authorised signatory, job title to be confirmed |
| Signature: not yet signed | Signature: not yet signed |
| Date: not yet signed | Date: not yet signed |
Unusual terms
As at Fri 9 Oct 2026- 5% first-term discount on subscription
- Discount does not carry over at renewal
- Data freshness not a credited measure