Brenneck Pay - Order Form (signed)
Documentexecuted Brenneck Pay · order form · executed · 20 Jan 2026
Executed order form for the Growth tier, signed 20 Jan 2026. Subscription £50k per year and a one-off £12k implementation. Availability 99.5%, P1 first response 1 business hour, term 3 Feb 2026 to 2 Feb 2027.
What it says
What this says
As at Fri 9 Oct 2026Executed order form for the Growth tier, signed 20 Jan 2026. Subscription £50k per year and a one-off £12k implementation. Availability 99.5%, P1 first response 1 business hour, term 3 Feb 2026 to 2 Feb 2027.
What it is: an executed order form under the BG-Demo Master Services Agreement. It covers the Growth subscription at £50k and an eight-week implementation at £12k, total contract value £62k.
Commits: availability of 99.5%, P1 first response of 1 business hour, and a service credit of 10% of one month's fee. Billing is annual, in advance, with payment 30 days from the invoice date.
Unusual: "Data freshness is not a credited measure on this order form." Customer data is held in an EU region, and any connector beyond the eight included is agreed separately in writing.
Not settled: renewal terms. The text says only that "the customer success manager will raise the renewal conversation ahead of the end date", and the customer signatory is not named.
As found in this document
As at Fri 9 Oct 2026- Date end2 Feb 2027Source: the AI read of this record
- Date renewal2 Feb 2027Source: the AI read of this record
- Date signed20 Jan 2026Source: the AI read of this record
- Date start3 Feb 2026Source: the AI read of this record
- Price£50,000Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response1 business hourSource: the AI read of this record
- Service credit10% of one month's feeSource: the AI read of this record
- Credit basisAvailability onlySource: the AI read of this record
- Subscription price£50,000Source: the AI read of this record
- Implementation fee£12,000Source: the AI read of this record
- Total contract value£62,000Source: the AI read of this record
- Billing frequencyannual, in advanceSource: the AI read of this record
- Payment terms30 days from the invoice dateSource: the AI read of this record
- Implementationeight weeks, up to eight connectorsSource: the AI read of this record
The document
Body
Brenneck Pay - Order Form (signed)
Status: Executed Order form date: 20 Jan 2026 Governing agreement: BG-Demo Master Services Agreement
Parties
| Supplier | Customer | |
|---|---|---|
| Organisation | BG-Demo | Brenneck Pay |
| Location | London | Frankfurt |
| Business | Provider of B-Glass, run inside the customer's own Snowflake account | Payment institution processing card and account-to-account payments for online retailers |
| BG-Demo account owner | Matteo Ricci | |
| BG-Demo customer success manager | Elena Novak | |
| Order form prepared by | Sophie Ling, Account Executive |
Purpose
Brenneck Pay is subscribing to the Growth tier of B-Glass so that merchant account managers and merchant risk teams work from one view of each merchant. Customer data is kept in an EU region.
Order lines
| SKU | Description | Quantity | Unit price | Discount | Net | Type |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Glass, Growth subscription | 1 | £50k | 0% | £50k | Recurring, annual |
| IMP-GROWTH | Implementation, Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | One-off, fixed fee |
Contract value
Read the whole document (3,873 characters)
| Item | Amount |
|---|---|
| Annual recurring subscription | £50k |
| One-off implementation fee | £12k |
| Total contract value | £62k |
The total contract value is the subscription for the initial term plus the one-off implementation fee. Only the subscription of £50k is annual recurring revenue. No discount applies to either line.
Term
| Subscription start date | 3 Feb 2026 |
| Subscription end date | 2 Feb 2027 |
| Tier | Growth |
The subscription runs for one year from the start date. Renewal is handled under the Master Services Agreement, and the customer success manager will raise the renewal conversation ahead of the end date.
Billing and payment
- Billing frequency: annual, in advance.
- The subscription and the implementation fee are invoiced in pounds sterling.
- Payment terms: 30 days from the invoice date.
- Prices exclude any applicable taxes, which are added to invoices where they apply.
Service levels
The following service levels apply to the Growth tier for the term of this order form.
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Service credit | 10% of one month's fee |
| Credit basis | Availability only |
Service credits are given for a failure to meet the availability commitment. Data freshness is not a credited measure on this order form.
Implementation scope
Implementation is delivered by BG-Demo as a fixed-fee project of eight weeks, covering up to eight connectors to the customer's systems. The brain is built and run inside the customer's own Snowflake account, with data held in an EU region as agreed between the parties. Any connector beyond the eight included, or any change to the data residency arrangement, is agreed separately in writing.
General terms
- This order form is issued under, and is governed by, the BG-Demo Master Services Agreement between the parties.
- Where this order form and the Master Services Agreement differ on price, term or service levels, this order form prevails.
- This order form is the entire commercial agreement for the lines listed above. Any earlier proposal or draft is superseded from the signing date.
- Changes must be agreed in writing and signed by both parties.
Signatures
Signed for and on behalf of each party on 20 Jan 2026.
| BG-Demo | Brenneck Pay | |
|---|---|---|
| Name | Sophie Ling | Authorised signatory |
| Title | Account Executive | Authorised signatory of Brenneck Pay |
| Date | 20 Jan 2026 | 20 Jan 2026 |
| Signature | Signed | Signed |
BG-Demo contacts for this account: Matteo Ricci (account owner) and Elena Novak (customer success manager).
Unusual terms
As at Fri 9 Oct 2026- Data freshness not a credited measure
- EU data residency
- Connectors beyond eight agreed separately in writing