Delancey Haig - Renewal Proposal

Delancey Haig chose Growth so that client-account directors could see each client's vacancies, placements, invoices and complaints together, instead of piecing the picture together from several systems before a client meeting. That remains the core use case, and it is the lens we have used for this proposal.

3. How the brain has been used

We want to be straightforward about what the usage picture shows.

• Active users. The number of people using the brain in a typical month is a small share of the 40 licensed users. Average activity has dipped slightly against the prior quarter. That is not a crisis, but it is the main thing we would like to work on together.
• Support. There has been one ticket in the last month, and it was marked high priority. It is the only one in that period, so there is no pattern of recurring problems. Daniel Okafor can walk your team through it if that would help.
• Billing. There are no overdue invoices, and nothing outstanding that would complicate a renewal.

Our reading is that the brain is stable and trusted by the people who use it, but that it has not yet become a habit for every client-account director. A quiet ticket queue alongside a modest user base tells us the product is not getting in anyone's way. It also tells us there is room for more of your team to benefit.

4. What we propose

4.1 Renew on Growth

We propose renewing the Growth subscription for a further annual term, starting the day after the current term ends on 2 Jul 2026. Growth continues to include the dashboards builder, quarterly business reviews with your customer success manager, and the Growth allowance for users and connectors. All connectors currently in use would carry over unchanged.

4.2 Price

Because the original order was signed under the first price book, this is the first renewal that falls under the current price book. Growth is therefore renewed at the current Growth list price, which is higher than the price you have paid to date. The exact annual figure will be stated in the renewal order form, so that the executed document is the single source of truth for what you pay. Any discount given on the first term does not carry over into a renewal term, and we are not proposing a new one at this stage.

If the price movement is a concern, please say so early. We would rather talk it through now than have it surface in the final week.

4.3 Right-sizing users

The current licence covers 40 users. If your team would rather align the user count with the people who actually use the brain, we are happy to discuss that. Our own preference is to widen use rather than narrow it, and we suggest a short adoption push before the term ends: a refresher session for client-account directors, built around a live client they know well, using your own data.

4.4 Service levels

The standard Growth service levels continue unchanged: the Growth availability commitment, the Growth first-response time for priority one issues, and the nightly refresh completing by 07:00 UK time on business days. Service credits remain available for availability breaches, as under the current order form.

5. What stays the same

• The brain continues to run inside your own Snowflake account.
• Your existing connectors, pages, dashboards and saved searches carry over.
• Quarterly reviews with Daniel Okafor continue, with usage and questions asked as a standing item.
• Payment terms and invoicing arrangements stay as they are today.

6. Risks we want to name

7. Next steps

To keep momentum, we would like to have the order form signed comfortably before the current term ends, so there is no gap in service and no rush on either side. Happy to make this easy: if it helps, we can handle the paperwork directly with your finance team.

8. Contact

Priya Raman, Account Executive, BG-Demo, owns the commercial terms of this renewal. Daniel Okafor, customer success manager, owns adoption and the quarterly reviews.

Best, Priya