Merriott Lyle Distribution - Order Form (signed)
Documentexecuted Merriott Lyle Distribution · order_form · executed · 2026-02-17
Executed order form dated 17 Feb 2026 for an Enterprise subscription with 200 licensed users, 28 Feb 2026 to 27 Feb 2027, at £128k annual recurring. Availability 99.9%, P1 first response 30 minutes, billed quarterly in advance.
What it says
What this says
Current to 13 Oct 26Executed order form dated 17 Feb 2026 for an Enterprise subscription with 200 licensed users, 28 Feb 2026 to 27 Feb 2027, at £128k annual recurring. Availability 99.9%, P1 first response 30 minutes, billed quarterly in advance.
What it is: an executed order form under the Master Services Agreement, signed on 17 Feb 2026 by Lewis Kerr for BB-Demo and an unnamed authorised signatory for the customer. It renews the Enterprise subscription "without a gap" and adds five blocks of ten users.
Commits: availability 99.9%, P1 first response "0.5 hours, which is 30 minutes", and nightly refresh "Complete by 07:00 customer local time on business days". Service credit is 10% of one month's fee for each month with a breach.
Unusual: credits cover data freshness as well as availability, which is the standard Enterprise basis. The list price of £110k is the v1 figure with no discount.
Not settled: the customer signatory is not named, and renewal terms are not agreed. The document says only that any renewal is "agreed in writing before the end date".
As found in this document
Current to 9 Oct 26- Date end27 Feb 2027Source: object_read:doc_076_015
- Date renewal27 Feb 2027Source: object_read:doc_076_015
- Date signed17 Feb 2026Source: object_read:doc_076_015
- Date start28 Feb 2026Source: object_read:doc_076_015
- Price£127,500Source: object_read:doc_076_015
- Availability99.9%Source: object_read:doc_076_015
- P1 first response0.5 hours, which is 30 minutesSource: object_read:doc_076_015
- Nightly refreshComplete by 07:00 customer local time on business daysComplete by 07:00 customer local time on business days · Source: object_read:doc_076_015
- Service credit10% of one month's fee for each month with a breach10% of one month's fee for each month with a breach · Source: object_read:doc_076_015
- Credit basisAvailability and data freshnessSource: object_read:doc_076_015
- Billing frequencyquarterly, in advanceSource: object_read:doc_076_015
- Payment terms30 days from the date of invoiceSource: object_read:doc_076_015
- Licensed users200Source: object_read:doc_076_015
- RenewalAny renewal is agreed in writing before the end dateAny renewal is agreed in writing before the end date · Source: object_read:doc_076_015
The document
Body
Merriott Lyle Distribution - Order Form (signed)
Status: Executed Order form date: 17 Feb 2026 Governed by: the Master Services Agreement between the parties
Parties
| Supplier | BB-Demo, London |
| Customer | Merriott Lyle Distribution, Birmingham |
| BB-Demo account owner | Lewis Kerr, Account Executive |
| BB-Demo customer success manager | Daniel Okafor |
Background
Merriott Lyle Distribution has been a BB-Demo customer since 28 Feb 2025 and uses the company brain across its branch, key-account and credit-control teams. This order form sets out the Enterprise subscription for the next term and the additional user capacity that goes with it. The brain is built and run inside the Customer's own Snowflake account.
Subscription term
| Item | Detail |
|---|---|
| Tier | Enterprise |
| Start date | 28 Feb 2026 |
| End date | 27 Feb 2027 |
| Term length | One year |
| Licensed users | 200 |
The previous term ends on 27 Feb 2026 and this term follows it without a gap.
Order lines
Read the whole document (3,720 characters)
| SKU | Description | Qty | Unit price | Discount | Net amount | Recurring |
|---|---|---|---|---|---|---|
| SUB-ENTERPRISE | Company Brain – Enterprise | 1 | £110k | 0% | £110k | Yes |
| ADD-USERS-10 | Additional 10 users | 5 | £3,500 | 0% | £18k | Yes |
Commercial summary
| Annual recurring charges | £128k |
| Total contract value | £128k |
| One-off charges | None on this order form |
| Discount | None |
The annual recurring total is the sum of the two lines above: the Enterprise subscription at £110k and five blocks of additional users at £18k in total. All amounts are in pounds sterling and are stated before VAT.
Billing and payment
- Billing frequency: quarterly, in advance.
- Payment terms: 30 days from the date of invoice.
- Invoices are issued in GBP to the Customer's finance team.
Service levels
The following service levels apply for the whole term and form part of this order form.
| Measure | Commitment |
|---|---|
| Availability | 99.9% |
| P1 first response | 0.5 hours, which is 30 minutes |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee for each month with a breach |
| Credit basis | Availability and data freshness |
Because the Customer is on the Enterprise tier, service credits are available for a breach of data freshness as well as for a breach of availability. A brain that is available but answering on stale data is therefore covered under this order form.
Included with Enterprise
- Company-wide use of the brain: pages, chat and search.
- The dashboards builder and quarterly business reviews.
- Single sign-on and SCIM provisioning.
- An executive sponsor at BB-Demo.
- The Enterprise connector allowance.
Any connector or capacity beyond the Enterprise allowance and the additional users above would need a separate order form.
General terms
- This order form is issued under the Master Services Agreement and, where the two differ on the commercial terms stated here, this order form applies.
- The subscription and the additional users are co-termed, so both end on 27 Feb 2027.
- Any renewal is agreed in writing before the end date. BB-Demo's customer success manager will raise the renewal conversation with the Customer ahead of the end date.
Signatures
Signed for and on behalf of the parties on 17 Feb 2026.
| BB-Demo | Merriott Lyle Distribution | |
|---|---|---|
| Name | Lewis Kerr | Authorised signatory |
| Title | Account Executive | Authorised signatory for the Customer |
| Date | 17 Feb 2026 | 17 Feb 2026 |
| Signature | Signed | Signed |
Unusual terms
Current to 9 Oct 26- service credits cover data freshness as well as availability
- subscription and additional users co-termed to 27 Feb 2027