Tallowfield Health Partners - Master Services Agreement (signed)
Documentexecuted Tallowfield Health Partners · contract · executed · 12 Jun 2026
Executed Master Services Agreement for the Starter tier, signed 12 Jun 2026. Recurring annual fee £22k, availability 99.5%, P1 first response within four business hours. Term runs 1 Jul 2026 to 30 Jun 2027 and renews automatically.
What it says
What this says
As at Fri 9 Oct 2026Executed Master Services Agreement for the Starter tier, signed 12 Jun 2026. Recurring annual fee £22k, availability 99.5%, P1 first response within four business hours. Term runs 1 Jul 2026 to 30 Jun 2027 and renews automatically.
What it is: the executed Master Services Agreement, version 1, between BG-Demo and Tallowfield Health Partners. It covers the Starter tier plus a £6,000 Starter implementation, and the stored status of executed matches the text.
Commits: "Recurring Annual Fee:" is £22k, due in advance on or before 1 Jul 2026, on net thirty days terms. Availability is 99.5% and P1 first response is within four business hours.
Unusual: renewal is automatic for successive one-year periods unless written non-renewal notice is given at least thirty days before term end. That is a short window against a CSM renewal notice routine.
Not settled: the signature blocks show blank lines for name and title, so the text does not show who signed for either side. It does not state a connector go-live date or a user count.
As found in this document
As at Fri 9 Oct 2026- Date end30 Jun 2027Source: the AI read of this record
- Date renewal30 Jun 2027Source: the AI read of this record
- Date signed12 Jun 2026Source: the AI read of this record
- Date start1 Jul 2026Source: the AI read of this record
- Price£22,000Source: the AI read of this record
- Recurring Annual Fee£22,000, due in advance on or before 1 Jul 2026, then annually thereafterSource: the AI read of this record
- Implementation fee£6,000Source: the AI read of this record
- Payment termsNet thirty days from invoiceSource: the AI read of this record
- Availability99.5% uptime, measured monthlySource: the AI read of this record
- P1 incident responseFirst response within four business hoursSource: the AI read of this record
- Service creditfive percent of that month's Recurring Annual Fee if availability is not metSource: the AI read of this record
- Data freshnessNot covered by service credit under the Starter tierSource: the AI read of this record
- Nightly refreshcomplete by 07:00 customer local time on business daysSource: the AI read of this record
- ConnectorsConnectors to up to four of the Customer's systemsSource: the AI read of this record
- Non-renewal noticeat least thirty days before the end of the then-current TermSource: the AI read of this record
The document
Body
Tallowfield Health Partners - Master Services Agreement
Status: Executed Version: 1 Signed: 12 Jun 2026
1. Services
BG-Demo will provide B-Glass on the Starter tier, delivered inside the Customer's Snowflake account. The Service includes:
- Connectors to up to four of the Customer's systems
- Search, chat and pages interfaces
- Nightly data refresh (complete by 07:00 customer local time on business days)
- Biannual service check-ins
BG-Demo will maintain the required Service Levels at all times during the Term.
2. Pricing and Payment
| Item | Unit Price | Quantity | Total |
|---|---|---|---|
| B-Glass – Starter | £22k | 1 | £22k |
| Implementation – Starter | £6,000 | 1 | £6,000 |
| Subtotal | £28k |
Recurring Annual Fee: £22k, due in advance on or before 1 Jul 2026, then annually thereafter.
Payment Terms: Net thirty days from invoice.
All fees are exclusive of VAT.
3. Term and Renewal
Read the whole document (2,742 characters)
The Service Term begins 1 Jul 2026 and ends 30 Jun 2027. The Service will automatically renew for successive one-year periods unless either party provides written non-renewal notice at least thirty days before the end of the then-current Term.
4. Service Levels
Availability: 99.5% uptime, measured monthly.
P1 Incident Response: First response within four business hours.
Service Credits: If BG-Demo fails to meet availability, BG-Demo will credit the Customer five percent of that month's Recurring Annual Fee.
Data Freshness: Not covered by service credit under the Starter tier.
5. Data and Confidentiality
The Customer's data remains the Customer's property. BG-Demo will:
- Process data only to deliver the Service
- Maintain standard security controls
- Not share data with third parties except as required to deliver the Service
6. Limitation of Liability
Except for breaches of confidentiality obligations, neither party will be liable for indirect, incidental or consequential damages, even if advised of their possibility.
7. Termination
Either party may terminate for material breach if the other party fails to cure within thirty days of written notice. BG-Demo may terminate if payment is more than thirty days overdue.
8. Signatures
By executing below, both parties agree to the terms and conditions of this Agreement, effective 12 Jun 2026.
For BG-Demo:
Signature: _______________________
Name and Title: _______________________
Date: 12 Jun 2026
For Tallowfield Health Partners:
Signature: _______________________
Name and Title: _______________________
Date: 12 Jun 2026
Executed Version, BG-Demo Master Services Agreement v1
Unusual terms
As at Fri 9 Oct 2026- automatic one-year renewals
- thirty days non-renewal notice
- BG-Demo may terminate if payment is more than thirty days overdue