Tallowfield Health Partners - Master Services Agreement v2
Documentdraft Tallowfield Health Partners · contract · draft · 14 May 2026
Unexecuted draft MSA v2 prepared 14 May 2026 for the Starter tier: £22k recurring annual fee plus £6,000 implementation, 99.5% availability, P1 first response within four business hours. Term runs 1 Jul 2026 to 30 Jun 2027 with auto-renewal.
What it says
What this says
As at Fri 9 Oct 2026Unexecuted draft MSA v2 prepared 14 May 2026 for the Starter tier: £22k recurring annual fee plus £6,000 implementation, 99.5% availability, P1 first response within four business hours. Term runs 1 Jul 2026 to 30 Jun 2027 with auto-renewal.
What it is: a draft Master Services Agreement, version 2, filed under the customer's Contracts folder. The text says "This version is a DRAFT and is not yet executed", and all signature blocks are blank.
Commits (if signed): "Recurring Annual Fee: £22k, due in advance on or before 1 Jul 2026", net thirty days, 99.5% availability, and a five percent credit for availability failure. Data freshness is "Not covered by service credit under the Starter tier."
Unusual: auto-renewal for successive one-year periods unless written notice is given "at least thirty days before the end" of the term. The £22k matches the v2 Starter list price.
Not settled: the document does not show who signed, whether an executed copy exists, or whether v1 was superseded. As a draft it is an open item, not contracted terms, and an executed order form would override it.
As found in this document
As at Fri 9 Oct 2026- Date end30 Jun 2027Source: the AI read of this record
- Date renewal30 Jun 2027Source: the AI read of this record
- Date start1 Jul 2026Source: the AI read of this record
- Price£22,000Source: the AI read of this record
- Recurring Annual Fee£22,000, due in advance on or before 1 Jul 2026, then annually thereafterSource: the AI read of this record
- Implementation - Starter£6,000Source: the AI read of this record
- Payment termsNet thirty days from invoiceSource: the AI read of this record
- Availability99.5% uptime, measured monthlySource: the AI read of this record
- P1 incident responseFirst response within four business hoursSource: the AI read of this record
- Service creditsfive percent of that month's Recurring Annual Fee if availability is not metSource: the AI read of this record
- Data freshnessNot covered by service credit under the Starter tierSource: the AI read of this record
- Nightly refreshcomplete by 07:00 customer local time on business daysSource: the AI read of this record
- Non-renewal noticeat least thirty days before the end of the then-current TermSource: the AI read of this record
The document
Body
Tallowfield Health Partners - Master Services Agreement v2
Status: Draft Version: 2 Prepared: 14 May 2026
1. Services
BG-Demo will provide B-Glass on the Starter tier, delivered inside the Customer's Snowflake account. The Service includes:
- Connectors to up to four of the Customer's systems
- Search, chat and pages interfaces
- Nightly data refresh (complete by 07:00 customer local time on business days)
- Biannual service check-ins
BG-Demo will maintain the required Service Levels at all times during the Term.
2. Pricing and Payment
| Item | Unit Price | Quantity | Total |
|---|---|---|---|
| B-Glass – Starter | £22k | 1 | £22k |
| Implementation – Starter | £6,000 | 1 | £6,000 |
| Subtotal | £28k |
Recurring Annual Fee: £22k, due in advance on or before 1 Jul 2026, then annually thereafter.
Payment Terms: Net thirty days from invoice.
All fees are exclusive of VAT.
3. Term and Renewal
Read the whole document (2,817 characters)
The Service Term begins 1 Jul 2026 and ends 30 Jun 2027. The Service will automatically renew for successive one-year periods unless either party provides written non-renewal notice at least thirty days before the end of the then-current Term.
4. Service Levels
Availability: 99.5% uptime, measured monthly.
P1 Incident Response: First response within four business hours.
Service Credits: If BG-Demo fails to meet availability, BG-Demo will credit the Customer five percent of that month's Recurring Annual Fee.
Data Freshness: Not covered by service credit under the Starter tier.
5. Data and Confidentiality
The Customer's data remains the Customer's property. BG-Demo will:
- Process data only to deliver the Service
- Maintain standard security controls
- Not share data with third parties except as required to deliver the Service
6. Limitation of Liability
Except for breaches of confidentiality obligations, neither party will be liable for indirect, incidental or consequential damages, even if advised of their possibility.
7. Termination
Either party may terminate for material breach if the other party fails to cure within thirty days of written notice. BG-Demo may terminate if payment is more than thirty days overdue.
8. Signatures
By signing below, both parties agree to the terms and conditions of this Agreement.
This version is a DRAFT and is not yet executed.
For BG-Demo:
Signature: _______________________
Name (print): _______________________
Title: _______________________
Date: _______________________
For Tallowfield Health Partners:
Signature: _______________________
Name (print): _______________________
Title: _______________________
Date: _______________________
Version 2.0, Draft
Unusual terms
As at Fri 9 Oct 2026- Auto-renewal for successive one-year periods
- Thirty days non-renewal notice
- BG-Demo may terminate if payment more than thirty days overdue