Tallowfield Health Partners - Proposal v1
Documentdraft Tallowfield Health Partners · proposal · draft · 10 Apr 2026
Draft proposal of 10 Apr 2026 for the Starter tier: £22k a year plus £6,000 implementation, £28k first year. Four business hours P1 first response, nightly refresh by 07:00 New York time. Net 30 days, one-year term with auto-renewal.
What it says
What this says
As at Fri 9 Oct 2026Draft proposal of 10 Apr 2026 for the Starter tier: £22k a year plus £6,000 implementation, £28k first year. Four business hours P1 first response, nightly refresh by 07:00 New York time. Net 30 days, one-year term with auto-renewal.
What it is: a draft proposal prepared by BG-Demo for Tallowfield Health Partners, Starter tier, stated as "Status: Draft" and dated 10 Apr 2026. It is an open item, not a contract.
Commits: nothing binding yet. It sets out "Annual Recurring Cost (Year 2 onwards): £22k", "Payment Terms: Net 30 days" and "P1 first response: four business hours".
Unusual: auto-renewal "unless either party provides 30 days' notice", and a refresh deadline tied to New York time. The availability commitment is only "Standard availability commitment for Starter tier", with no percentage stated.
Not settled: the evidence does not show that it was issued, accepted or signed, and no named customer contact or signatory appears. Contract term runs from go-live, so no start or end date is fixed.
As found in this document
As at Fri 9 Oct 2026- Price£22,000Source: the AI read of this record
- Starter subscription (annual)£22,000Source: the AI read of this record
- Implementation, Starter (four weeks, up to four connectors)£6,000Source: the AI read of this record
- Total First Year£28,000Source: the AI read of this record
- Annual Recurring Cost (Year 2 onwards)£22,000Source: the AI read of this record
- Payment TermsNet 30 daysSource: the AI read of this record
- Contract TermOne year from go-live, with auto-renewal unless either party provides 30 days' noticeSource: the AI read of this record
- P1 first responsefour business hoursSource: the AI read of this record
- Nightly data refreshcomplete by 07:00 New York time on business daysSource: the AI read of this record
- AvailabilityStandard availability commitment for Starter tierSource: the AI read of this record
- Service creditService credit for availability missesSource: the AI read of this record
- Go-livelive within four weeks of signatureSource: the AI read of this record
The document
Body
Tallowfield Health Partners - Proposal v1
Status: Draft Version: 1 Prepared: 10 Apr 2026
Executive Summary
We propose B-Glass on the Starter tier to help your practice-relations team understand relationships between practice operations, customer accounts and support tickets, all in one queryable layer.
The Problem
Physician practice management requires your team to jump between your CRM, ticketing system and call records to answer simple questions: which practices are struggling, which calls are about billing versus clinical issues, which practices have open tickets. Today, this takes hours of manual work.
The Solution
B-Glass connects your CRM, ticketing system, call recordings and other data into one AI-queryable interface inside your Snowflake account. Your team asks questions in natural language and gets answers in seconds.
What's Included (Starter Tier)
- Up to fifteen licensed users
- Four connectors to your key systems
- Search, chat and pages, query in natural language, build simple reports
- Nightly data refresh (complete by 07:00 New York time on business days)
- Biannual check-ins with our team
Service Levels
Read the whole document (2,460 characters)
- Standard availability commitment for Starter tier
- P1 first response: four business hours
- Service credit for availability misses
Pricing
| Item | Unit Price | Total |
|---|---|---|
| B-Glass – Starter (annual) | £22k | £22k |
| Implementation – Starter (four weeks, up to four connectors) | £6,000 | £6,000 |
| Total First Year | £28k |
Annual Recurring Cost (Year 2 onwards): £22k
Payment Terms: Net 30 days Contract Term: One year from go-live, with auto-renewal unless either party provides 30 days' notice
Why BG-Demo
We work inside your Snowflake account. Your data never leaves your cloud. You own the brain and the logic: we provide the platform, manage updates, and support adoption.
Our Starter tier is designed for single-team pilots. If adoption grows, you can upgrade to Growth or Enterprise tiers for more users, connectors and features.
Next Steps
- Confirm the four connectors match your systems (CRM, ticketing, call recorder, finance)
- Schedule a data review call
- Sign the Master Services Agreement
- Four-week implementation
- Go live and start asking questions
We can have you live within four weeks of signature. What questions can we answer?
Unusual terms
As at Fri 9 Oct 2026- auto-renewal with 30 days' notice
- refresh deadline in New York time
- no availability percentage stated