Copperwick Logistics - Master Services Agreement v2
Documentdraft Copperwick Logistics · contract · draft · 20 Apr 2026
Unsigned draft MSA dated 20 Apr 2026 for the Growth tier: £50k annual subscription plus £12k one-off implementation, term 1 Jun 2026 to 31 May 2027. Availability 99.5%, P1 first response 1 business hour, payable within 30 days.
What it says
What this says
As at Fri 9 Oct 2026Unsigned draft MSA dated 20 Apr 2026 for the Growth tier: £50k annual subscription plus £12k one-off implementation, term 1 Jun 2026 to 31 May 2027. Availability 99.5%, P1 first response 1 business hour, payable within 30 days.
What it is: a draft contract marked "DRAFT. Not for signature.", prepared by Jordan Pike for Copperwick Logistics. It sets out the Growth subscription, implementation, term, billing and service levels.
Commits: availability of 99.5%, "Priority-one first response" of 1 business hour, and a service credit of "10% of one month's fee" for a missed availability month. Total first-term value is stated as £62k.
Unusual: credits cover availability only, and a stale refresh "does not attract a credit". The refresh commitment is worded loosely, with no clock time. Nothing commits either party to a renewal price.
Not settled: governing law, customer legal entity and billing contact, customer comments on the service level schedule, and the signatories are all open. The text does not show that an executed copy exists, so this should not be read as the contracted position.
As found in this document
As at Fri 9 Oct 2026- Date end31 May 2027Source: the AI read of this record
- Date start1 Jun 2026Source: the AI read of this record
- Price£50,000Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- Priority-one first response1 business hourSource: the AI read of this record
- Nightly data refreshThe standard Growth refresh, complete before the customer's business daySource: the AI read of this record
- Service credit10% of one month's fee for a month in which the availability commitment is missedSource: the AI read of this record
- Subscription fee£50,000, billed annually, in advanceSource: the AI read of this record
- Implementation fee£12,000, one-off, fixed feeSource: the AI read of this record
- Payment termsInvoices are payable within 30 days of the invoice dateSource: the AI read of this record
- Term1 Jun 2026 to 31 May 2027Source: the AI read of this record
The document
Body
Copperwick Logistics - Master Services Agreement v2
DRAFT. Not for signature.
Version: two Draft date: 20 Apr 2026 Prepared by: Jordan Pike, Account Executive, US, BG-Demo Customer success manager: Hollie Grieve, BG-Demo
Parties
This agreement is between BG-Demo, a London data business (the supplier), and Copperwick Logistics, a freight brokerage based in Chicago (the customer).
Services
BG-Demo will provide the customer with B-Glass on the Growth tier, built and run inside the customer's own Snowflake account, together with the one-off Growth implementation described below.
Order lines
| SKU | Item | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Glass Growth subscription | 1 | £50k | 0% | £50k | Yes, annual |
| IMP-GROWTH | Implementation Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | No, one-off |
Total contract value for the first term: £62k, made up of the annual subscription of £50k and the one-off implementation fee of £12k.
Term
- Start date: 1 Jun 2026
- End date: 31 May 2027
Read the whole document (3,158 characters)
The subscription runs for the term above. Renewal is a separate conversation led by the customer success manager ahead of the end date, and nothing in this draft commits either party to a renewal price.
Fees and billing
- The subscription is billed annually, in advance.
- The implementation fee is a one-off, fixed fee.
- Invoices are payable within 30 days of the invoice date.
- No discount applies to either line.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| Priority-one first response | 1 business hour |
| Nightly data refresh | The standard Growth refresh, complete before the customer's business day |
| Service credit | 10% of one month's fee for a month in which the availability commitment is missed |
Service credits are available for availability only. A late or stale refresh on its own does not attract a credit under this agreement, because availability and freshness are measured separately.
Customer data
The customer's data stays inside the customer's Snowflake account. BG-Demo accesses it only to provide and support the services. Connectors named in the order are brought live as part of the implementation.
Support
Support is provided at the Growth tier service level. Premium support and the Sandbox are not part of this agreement.
Open points in this draft
- Governing law and jurisdiction wording to be agreed with the customer's legal team.
- Customer legal entity details and billing contact to be confirmed by the customer.
- Customer comments on the service level schedule are awaited.
- Names of authorised signatories on both sides to be agreed.
Signatures
This draft is unsigned. On execution the signature block will record each signatory's name, title and signing date.
| For BG-Demo | For Copperwick Logistics |
|---|---|
| Authorised signatory, BG-Demo | Authorised signatory, Copperwick Logistics |
| Signature: on execution | Signature: on execution |
| Date: on execution | Date: on execution |
Unusual terms
As at Fri 9 Oct 2026- Service credit for availability only
- No credit for a late or stale refresh
- Refresh deadline has no clock time
- No renewal price committed