Maelbeek Assurances - Onboarding Plan
Documentfinal Maelbeek Assurances · onboarding plan · final · 4 Feb 2026
Final version 1 onboarding plan dated 4 Feb 2026 for a Starter implementation: four weeks, fixed fee of £6,000, up to 4 connectors and 15 users. Standard support SLA applies from go-live with a 4-hour P1 response time.
What it says
What this says
As at Fri 9 Oct 2026Final version 1 onboarding plan dated 4 Feb 2026 for a Starter implementation: four weeks, fixed fee of £6,000, up to 4 connectors and 15 users. Standard support SLA applies from go-live with a 4-hour P1 response time.
What it is: a BG-Demo onboarding plan for Maelbeek Assurances, written by Laura Penhaligon, Implementation Consultant. It sets three phases over four weeks and says the implementation "concluding by end of February".
Commits: the contract period is stated as 1 February 2026-31 January 2027, with a fixed-scope, fixed-fee implementation of £6,000. Support follows "Standard support SLA applies from go-live: 4-hour P1 response time".
Unusual: nothing off the standard Starter terms. The plan gives no availability percentage, refresh deadline, service credits or connector go-live dates.
Not settled: the plan is not an executed order form and names no customer signatory. It ends with "Customer to confirm receipt, any questions, and proposed kick-off date", so the kick-off date and customer acceptance are not shown.
As found in this document
As at Fri 9 Oct 2026- Date end31 Jan 2027Source: the AI read of this record
- Date start1 Feb 2026Source: the AI read of this record
- Price£6,000Source: the AI read of this record
- Implementation durationThe implementation runs for 4 weeks, concluding by end of FebruarySource: the AI read of this record
- Implementation feeFixed-scope, fixed-fee (£6,000)Source: the AI read of this record
- Contract period1 February 2026-31 January 2027Source: the AI read of this record
- Connectorsup to 4Source: the AI read of this record
- Licensed usersup to 15Source: the AI read of this record
- P1 response timeStandard support SLA applies from go-live: 4-hour P1 response timeSource: the AI read of this record
- Success criteriaAll 4 connectors live and syncing dataSource: the AI read of this record
Body
Maelbeek Assurances - Onboarding Plan
Version: 1 Status: Final Date: 4 February 2026 Engagement ID: Maelbeek Assurances - Starter
Overview
This plan outlines the onboarding and implementation of B-Glass – Starter for Maelbeek Assurances. The implementation runs for 4 weeks, concluding by end of February. Upon completion, the customer will have a fully operational brain querying up to 4 connectors across their client files, renewals and complaints data.
Service Scope
| Item | Scope |
|---|---|
| Tier | Starter |
| Licensed Users | up to 15 |
| Connectors | up to 4 |
| Contract Period | 1 February 2026-31 January 2027 |
| Implementation | Fixed-scope, fixed-fee (£6,000) |
Implementation Timeline
Phase 1: Discovery and Connector Design (Weeks 1–2)
Owner: Implementation Consultant
- Kick-off call with customer stakeholders
- Map customer data sources and requirements
- Design up to 4 connector configurations
- Customer approval of connector architecture
Completion Target: End of Week 2
Phase 2: Build and Configuration (Weeks 2–3)
Owner: Implementation Consultant
Read the whole document (2,139 characters)
- Configure and test connectors against customer systems
- Build initial pages and search
- User access and permissions setup
- Internal quality assurance
Completion Target: End of Week 3
Phase 3: Training and Launch (Week 4)
Owner: Implementation Consultant
- End-user training session
- Handover to Support
- Live launch in customer's Snowflake account
- Initial troubleshooting and support
Completion Target: End of Week 4
Support During Implementation
- Primary contact for customer: Implementation Consultant
- Escalation path: CSM and Solutions Engineering
- Standard support SLA applies from go-live: 4-hour P1 response time
Success Criteria
- All 4 connectors live and syncing data
- At least 2 user admins trained and operational
- First questions being asked against the brain within one week of launch
- Zero critical blockers at handover
Next Steps
Customer to confirm receipt, any questions, and proposed kick-off date.