Lindqvarn Retail - QBR
Documentfinal Lindqvarn Retail · QBR deck · final · 19 May 2026
QBR deck by Marcus Bell dated 19 May 2026 for an Enterprise customer since 1 Jun 2025. It states £103k contracted annual recurring revenue and 160 licensed users against around forty-two active users, with the term ending 31 May 2026.
What it says
What this says
As at Fri 9 Oct 2026QBR deck by Marcus Bell dated 19 May 2026 for an Enterprise customer since 1 Jun 2025. It states £103k contracted annual recurring revenue and 160 licensed users against around forty-two active users, with the term ending 31 May 2026.
What it is: a quarterly business review deck prepared by Marcus Bell, stored as final, that also sets up the renewal conversation. It is not a contract and states no service levels.
Usage: "Active users, 30-day average" is "Around forty-two", "Well below the licensed allowance" of 160. Questions asked are "Steady", with no figures and no breakdown of who asks.
Unusual: the deck frames the gap as headroom for adoption and plans to "Review the licensed user count against real usage" before renewal paperwork. That points to a possible reduction in licensed users.
Not settled: the term end of 31 May 2026 is before the as-of date, and this deck does not show the renewal outcome, any new price or any change to the user count.
As found in this document
As at Fri 9 Oct 2026- Date end31 May 2026Source: the AI read of this record
- Date renewal31 May 2026Source: the AI read of this record
- Date start1 Jun 2025Source: the AI read of this record
- Price£103,000Source: the AI read of this record
The document
Body
Lindqvarn Retail - Quarterly Business Review
Prepared by Marcus Bell, Customer Success Manager, BG-Demo. Review date: 19 May 2026.
1. Where we are
- Customer since 1 Jun 2025, on the Enterprise tier.
- Contracted annual recurring revenue: £103k.
- Licensed users: 160.
- The current term ends on 31 May 2026, so this review also sets up the renewal conversation.
- The brain joins customer service, e-commerce and store feedback into one view of each customer segment across the Nordic stores.
2. Usage this quarter
| Measure | Reading | Comment |
|---|---|---|
| Active users, 30-day average | Around forty-two | Well below the licensed allowance |
| Change against the prior quarter | A small fall | Worth understanding, not yet a trend |
| Questions asked | Steady | Best single measure of value; we will report who is asking |
| Overdue invoices | None | Payments are on time |
I've pulled the numbers and the headline is simple: the licence is much larger than the group of people using the brain day to day. That is headroom for adoption more than a problem with the product.
3. Value delivered
Read the whole document (2,813 characters)
- Teams can look at a customer segment once instead of reconciling three systems by hand.
- Store feedback now sits alongside service tickets and web activity, which was the original reason for buying.
- We would like Lindqvarn Retail to put its own words on the value in the next session, so that the case for the renewal is theirs and not ours.
4. Support and service
- One support ticket in the last 30 days.
- No high-priority tickets in the period.
- Nothing outstanding against the Enterprise service levels.
5. Points to cover with the team
- Which teams are using the brain every week, and which licensed users have never logged in.
- Whether a small fall in active users reflects store-season pressures or a loss of interest.
- Whether any source system has changed recently, so we can check that records are still indexing as expected.
- Whether dashboards have been built by the customer's own analysts, as a sign of investment.
6. Plan for the next quarter
| Action | Owner | Timing |
|---|---|---|
| Short usage clinic for customer service and e-commerce teams | Marcus Bell | Within the next few weeks |
| Review the licensed user count against real usage | Marcus Bell with the customer's lead | Before the renewal paperwork is finalised |
| Renewal conversation and commercial terms for the term from 1 Jun 2026 | Tom Ashdown | Straight after this review |
| Follow-up QBR with a fresh usage comparison | Marcus Bell | Next quarter |
7. Next steps
- Share this deck with the customer's sponsor ahead of the renewal discussion.
- Happy to jump on a call to walk through the numbers; shall we book 30 minutes?
- Commercial questions go to Tom Ashdown.
Unusual terms
As at Fri 9 Oct 2026- 160 licensed users against around forty-two active
- term end 31 May 2026 already passed