Lindqvarn Retail - Order Form (signed)
Documentexecuted Lindqvarn Retail · order_form · executed · 2026-05-06
Executed order form for Lindqvarn Retail, Enterprise tier, 1 Jun 2026 to 31 May 2027, at an annual recurring charge of £114k. Commits 99.9% availability and a 30 minutes P1 first response, with credits for availability and data freshness.
What it says
What this says
Current to 13 Oct 26Executed order form for Lindqvarn Retail, Enterprise tier, 1 Jun 2026 to 31 May 2027, at an annual recurring charge of £114k. Commits 99.9% availability and a 30 minutes P1 first response, with credits for availability and data freshness.
What it is: an executed order form under the existing Master Subscription Agreement, signed by both sides on 6 May 2026. It follows the term ending 31 May 2026.
Commits: Enterprise subscription at £110k plus one block of additional users at £3,500, giving £114k per year with 0% discount. Availability is 99.9% and P1 first response is 30 minutes.
Unusual: the credit basis is "Availability and data freshness", so a missed nightly refresh counts as a breach. The credit is 10% of one month's fee for each month with a breach, applied against the next invoice.
Not settled: the customer signatory is only "Authorised signatory", so the evidence does not show who signed for Lindqvarn Retail. No renewal notice terms or connector commitments are stated.
As found in this document
Current to 9 Oct 26- Date end31 May 2027Source: object_read:doc_026_015
- Date signed6 May 2026Source: object_read:doc_026_015
- Date start1 Jun 2026Source: object_read:doc_026_015
- Price£113,500Source: object_read:doc_026_015
- TierEnterpriseSource: object_read:doc_026_015
- Subscription line£110,000 net per year, 0% discount£110,000 net per year, 0% discount · Source: object_read:doc_026_015
- Additional users lineAdditional 10 users, £3,500 per yearAdditional 10 users, £3,500 per year · Source: object_read:doc_026_015
- Annual recurring charge£113,500Source: object_read:doc_026_015
- Licensed users160 usersSource: object_read:doc_026_015
- Availability99.9%Source: object_read:doc_026_015
- P1 first response30 minutesSource: object_read:doc_026_015
- Service credit10% of one month's fee for each month with a breach10% of one month's fee for each month with a breach · Source: object_read:doc_026_015
- Credit basisAvailability and data freshnessSource: object_read:doc_026_015
- Billing frequencyAnnual, in advanceSource: object_read:doc_026_015
- Payment terms30 days from invoiceSource: object_read:doc_026_015
- Currencypounds sterling (GBP)Source: object_read:doc_026_015
The document
Body
Lindqvarn Retail - Order Form (signed)
Status: Executed Version: 1
This order form is made under the Master Subscription Agreement between BB-Demo and Lindqvarn Retail and sets out the subscription for the term below.
1. Parties
| Supplier | Customer | |
|---|---|---|
| Organisation | BB-Demo, London | Lindqvarn Retail, Stockholm |
| Account owner | Tom Ashdown, Account Executive | |
| Customer success contact | Marcus Bell, Customer Success Manager |
2. Term
| Item | Detail |
|---|---|
| Start date | 1 Jun 2026 |
| End date | 31 May 2027 |
| Tier | Enterprise |
| Billing frequency | Annual, in advance |
| Payment terms | 30 days from invoice |
This term follows the existing term, which ends on 31 May 2026.
3. Order lines
| SKU | Description | Qty | Unit price | Discount | Net (per year) | Recurring |
|---|---|---|---|---|---|---|
| SUB-ENTERPRISE | Company Brain – Enterprise | 1 | £110k | 0% | £110k | Yes |
| ADD-USERS-10 | Additional 10 users | 1 | £3,500 | 0% | £3,500 | Yes |
4. Commercial summary
| Item | Amount |
|---|---|
| Annual recurring charge | £114k |
| Total contract value for the term | £114k |
| Discount applied | 0% |
Read the whole document (2,646 characters)
The annual recurring charge is the sum of the two lines above. No one-off implementation fee is included on this order form.
5. Users
The licensed user allowance for the term is 160 users, being the Enterprise allowance plus one block of additional users as shown in the order lines.
6. Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.9% |
| P1 first response | 30 minutes |
| Service credit | 10% of one month's fee for each month with a breach |
| Credit basis | Availability and data freshness |
Service credits are calculated on the monthly fee and are applied against the next invoice. Because the credit basis includes data freshness, a month in which the nightly refresh is missed counts as a breach in the same way as an availability breach.
7. Invoicing and payment
- BB-Demo will invoice the annual recurring charge in advance, at the start of the term.
- Invoices are payable within 30 days.
- All amounts are stated and invoiced in pounds sterling (GBP).
8. General
- This order form is governed by the Master Subscription Agreement already in place between the parties.
- Where this order form and any earlier draft differ, this executed copy prevails.
9. Signatures
| For BB-Demo | For Lindqvarn Retail | |
|---|---|---|
| Name | Tom Ashdown | Authorised signatory |
| Title | Account Executive | Authorised signatory for the customer |
| Date signed | 6 May 2026 | 6 May 2026 |
Unusual terms
Current to 9 Oct 26- Service credit covers data freshness as well as availability
- Missed nightly refresh counts as a breach
- No implementation fee on this order form