Wrenfield Property Management - Master Services Agreement (signed)
Documentexecuted Wrenfield Property Management · contract · executed · 13 Feb 2026
Master services agreement for the Starter tier, term 1 Mar 2026 to 28 Feb 2027. Availability 99.5%, P1 first response 4 business hours, subscription £22k a year invoiced upfront plus £6,000 implementation. The customer signatory is not named in the text.
What it says
What this says
As at Fri 9 Oct 2026Master services agreement for the Starter tier, term 1 Mar 2026 to 28 Feb 2027. Availability 99.5%, P1 first response 4 business hours, subscription £22k a year invoiced upfront plus £6,000 implementation. The customer signatory is not named in the text.
What it is: Master services agreement between BG-Demo Limited and Wrenfield Property Management for the Starter tier, filed as executed. Tom Ashdown signed for BG-Demo as Account Executive.
Commits: The term is "one year commencing 1 Mar 2026 and concluding on 28 Feb 2027". The subscription is £22k invoiced upfront, implementation is £6,000, and total contract value is £28k.
Service levels: Availability 99.5%, P1 first response 4 business hours, a 5% service credit and a nightly refresh by 07:00. These are the standard Starter terms.
Unusual: "Early termination incurs no penalty" sits beside a right to terminate only at term end on 90 days' notice, which is ambiguous. No discount is stated, and £22k is the v2 Starter list price.
Not settled: The customer signatory is unnamed and the signature lines are blank in the text. The document states no auto-renewal and no connector go-live date.
As found in this document
As at Fri 9 Oct 2026- Date end28 Feb 2027Source: the AI read of this record
- Date signed13 Feb 2026Source: the AI read of this record
- Date start1 Mar 2026Source: the AI read of this record
- Price£22,000Source: the AI read of this record
- Availability99.5% (measured on a monthly basis)Source: the AI read of this record
- P1 incident first response4 business hoursSource: the AI read of this record
- Service credit5% of one month's subscription fee, payable if availability falls below 99.5%Source: the AI read of this record
- Data refreshData refresh cycles complete nightly by 07:00 customer local time on business daysSource: the AI read of this record
- Annual subscription fee£22,000, invoiced upfrontSource: the AI read of this record
- Implementation fee£6,000, payable within 30 days of invoiceSource: the AI read of this record
- Total Contract Value£28,000Source: the AI read of this record
- ImplementationOnboard Customer over four weeks, establishing connections to up to four data sourcesSource: the AI read of this record
- TerminationEither party may terminate at the end of the contract term on 90 days' notice. Early termination incurs no penalty.Source: the AI read of this record
The document
Body
Wrenfield Property Management - Master Services Agreement (signed)
Parties
This Agreement is made between BG-Demo Limited ("BG-Demo"), a data software company incorporated in England and Wales, and Wrenfield Property Management ("Customer").
Services
BG-Demo will provide B-Glass software platform on the Starter tier. This service enables Customer to integrate and query data from Customer's CRM, helpdesk, calls, and invoicing systems in a single queryable layer built within Customer's own Snowflake account.
Term
The Agreement shall run for one year commencing 1 Mar 2026 and concluding on 28 Feb 2027.
Pricing and Payment
| Item | Unit Price | Quantity | Net |
|---|---|---|---|
| B-Glass – Starter | £22k | 1 | £22k |
| Implementation – Starter (4 weeks, up to 4 connectors) | £6,000 | 1 | £6,000 |
| Total Contract Value | £28k |
The annual subscription fee is £22k, invoiced upfront. The implementation fee is £6,000, payable within 30 days of invoice.
Service Levels
BG-Demo commits to the following terms:
Read the whole document (2,078 characters)
- Availability: 99.5% (measured on a monthly basis)
- P1 incident first response: 4 business hours
- Service credit: 5% of one month's subscription fee, payable if availability falls below 99.5%
Data refresh cycles complete nightly by 07:00 customer local time on business days.
Implementation
BG-Demo will onboard Customer over four weeks, establishing connections to up to four data sources and configuring B-Glass environment. All work is performed within Customer's own Snowflake account at no cost beyond the implementation fee.
Termination
Either party may terminate at the end of the contract term on 90 days' notice. Early termination incurs no penalty.
Signature
For BG-Demo Limited:
Name: Tom Ashdown
Title: Account Executive
Signature: _________________________________
Date: 13 Feb 2026
For Wrenfield Property Management:
Name: _________________________________
Title: Authorised Signatory
Signature: _________________________________
Date: 13 Feb 2026
Unusual terms
As at Fri 9 Oct 2026- Early termination incurs no penalty
- Termination only at term end on 90 days' notice
- Customer signatory unnamed in the text