Silverbeck Energy Services - Master Services Agreement v2
Documentdraft Silverbeck Energy Services · contract · draft · 24 Oct 2025
Unexecuted draft Master Services Agreement for the Starter tier, prepared 24 Oct 2025. It states 99.5% availability, P1 first response of 4 business hours and a £20k annual fee, plus a £6,000 implementation fee.
What it says
What this says
As at Fri 9 Oct 2026Unexecuted draft Master Services Agreement for the Starter tier, prepared 24 Oct 2025. It states 99.5% availability, P1 first response of 4 business hours and a £20k annual fee, plus a £6,000 implementation fee.
What it is: a draft MSA v2 between BG-Demo Ltd and Silverbeck Energy Services, marked "DRAFT, NOT YET EXECUTED". The signature block is blank, so it binds no one.
Commits: Starter scope of 15 named users and up to four connectors, 99.5% monthly availability, P1 first response of 4 business hours, and a 5% service credit as sole remedy. Payment is net 30 days, with annual billing in advance.
Unusual: automatic 12-month renewal unless 90 days' notice is given, and BG-Demo may suspend services if invoices stay unpaid for 15 days. Renewal pricing follows the then-current price list.
Not settled: the document does not show whether an executed copy exists. If one does, it supersedes this draft. The £20k fee matches the v1 Starter list price in the company brief.
As found in this document
As at Fri 9 Oct 2026- Date end30 Nov 2026Source: the AI read of this record
- Date renewal30 Nov 2026Source: the AI read of this record
- Date start1 Dec 2025Source: the AI read of this record
- Price£19,500Source: the AI read of this record
- Availability99.5% platform availability on a monthly basisSource: the AI read of this record
- P1 first response4 business hoursSource: the AI read of this record
- P2 first responseNext business daySource: the AI read of this record
- P3 first responseWithin 5 business daysSource: the AI read of this record
- Data refreshNightly, complete by 07:00 customer local time on business daysSource: the AI read of this record
- Service credit5% of that month's subscription fee if monthly availability falls below 99.5%Source: the AI read of this record
- Annual subscription fee£19,500Source: the AI read of this record
- Implementation fee£6,000 one-time fixed fee, payable on the Effective DateSource: the AI read of this record
- Total Contract Value£25,500Source: the AI read of this record
- Payment termsNet 30 days from invoice dateSource: the AI read of this record
- Billing cycleAnnual, invoiced in advanceSource: the AI read of this record
- Implementation timelineCommence on 1 December 2025 and complete within four weeksSource: the AI read of this record
- Renewal notice90 days' written notice of non-renewalSource: the AI read of this record
The document
Body
Silverbeck Energy Services, Master Services Agreement v2
Status: Draft Version: 2 Prepared: 24 October 2025
DRAFT, NOT YET EXECUTED
1. Parties and Effective Date
This Master Services Agreement ("Agreement") is between BG-Demo Ltd ("BG-Demo") and Silverbeck Energy Services ("Customer").
- Customer Location: Aberdeen
- Effective Date: 1 December 2025
- Initial Term: 12 months, expiring 30 November 2026
- Renewal: Automatic for successive 12-month periods unless 90 days' notice is given
2. Services
BG-Demo will provide a subscription to B-Glass, a queryable data platform that integrates Customer's operational systems (work orders, contracts, HR, finance and product data). The subscription is for the Starter tier as detailed in Section 3.
3. Subscription Tier and Scope
3.1 Starter Subscription Features
Read the whole document (4,582 characters)
- Licensed Users: 15 named users
- Data Connectors: Up to four connectors to Customer's source systems
- Data Refresh: Nightly, complete by 07:00 customer local time on business days
- Features: Pages, chat, search and saved queries
- Support: Standard support (six-monthly check-in calls)
- Service Level: As per Section 5
3.2 Annual Subscription Fee
| Item | Amount |
|---|---|
| B-Glass – Starter (annual) | £20k |
| Implementation (four weeks, up to four connectors) | £6,000 |
| Total Contract Value | £26k |
4. Implementation
4.1 Timeline and Scope
Implementation will commence on 1 December 2025 and complete within four weeks. BG-Demo will:
- Configure up to four data connectors to Customer's nominated systems
- Test data flow and mapping
- Train Customer's designated admin
- Leave a setup note for Customer's independent operation
4.2 Costs
Implementation is a one-time fixed fee of £6,000, payable on the Effective Date.
5. Service Levels
5.1 Availability
BG-Demo commits to 99.5% platform availability on a monthly basis. Availability is measured as the percentage of time the platform responds to API requests.
5.2 Data Refresh
Nightly refresh of data from connected systems will complete by 07:00 customer local time on business days. Refresh schedule is subject to Customer's system availability and connector health.
5.3 Support Response Times
| Priority | First Response |
|---|---|
| P1 (system down) | 4 business hours |
| P2 (feature issue) | Next business day |
| P3 (how-to, feature request) | Within 5 business days |
5.4 Service Credits
If monthly availability falls below 99.5%, Customer is entitled to a service credit equal to 5% of that month's subscription fee. Service credits are Customer's sole remedy for availability breaches and are not cumulative.
6. Billing and Payment
6.1 Invoice and Payment
BG-Demo will invoice annual subscription fees in advance. Implementation fees are invoiced on the Effective Date.
Payment Terms: Net 30 days from invoice date Billing Cycle: Annual
6.2 Late Payment
If invoices remain unpaid for 15 days, BG-Demo may suspend services until payment is received.
7. Term and Renewal
7.1 Renewal
This Agreement renews automatically for successive 12-month periods at the end of each term. Either party may provide 90 days' written notice of non-renewal.
7.2 Pricing at Renewal
Pricing at renewal will be per BG-Demo's then-current price list. Discounts, if any, apply to the first term only.
8. Data and Security
Customer data is processed in accordance with BG-Demo's Data Processing Addendum, incorporated by reference and attached as Appendix A.
Data Location: United Kingdom
9. Limitation of Liability
Neither party shall be liable for indirect, incidental, special or consequential damages, including loss of profits or data, even if advised of the possibility of such loss.
10. Termination
Either party may terminate this Agreement for material breach if the breaching party does not cure within 30 days of written notice. BG-Demo may terminate immediately if invoices remain unpaid for 15 days.
11. Entire Agreement
This Agreement, together with any executed Order Form, constitutes the entire agreement between the parties and supersedes all prior discussions and agreements.
Signature Block
| Party | Signatory | Title | Date |
|---|---|---|---|
| Silverbeck Energy Services | |||
| BG-Demo Ltd |
Note: This document is a draft and is not yet executed. It is provided for review and negotiation.
Unusual terms
As at Fri 9 Oct 2026- Automatic 12-month renewal unless 90 days' notice
- Suspension of services after 15 days unpaid
- Service credits are sole remedy and not cumulative
- Renewal at then-current price list