Dunholm Precision - Master Services Agreement (signed)
Documentexecuted Dunholm Precision · contract · executed · 25 Oct 2024
Executed MSA signed 25 Oct 2024 for the Growth tier with implementation. Availability 99.5%, P1 first response 1 business hour. Annual charge £40k after a 10% first-term discount; initial term ends 30 Nov 2025.
What it says
What this says
As at Fri 9 Oct 2026Executed MSA signed 25 Oct 2024 for the Growth tier with implementation. Availability 99.5%, P1 first response 1 business hour. Annual charge £40k after a 10% first-term discount; initial term ends 30 Nov 2025.
What it is: the executed Master Services Agreement between BG-Demo and Dunholm Precision for the Growth subscription plus the one-off Growth implementation. It was signed 25 Oct 2024 by Tom Ashdown for BG-Demo and an unnamed authorised signatory for the customer.
Commits: "Availability | 99.5%" and "P1 first response | 1 business hour", with a credit of 10% of one month's fee. Billing is annual in advance, payable "30 days from invoice".
Unusual: the 10% discount applies "to the first term only", so the £44k list price returns at renewal. Credits are for availability only; data freshness is not credited.
Not settled: the initial term ended 30 Nov 2025 and renewal is "by written agreement of both parties". This document does not show whether a renewal was agreed, on what terms, or who signed for the customer.
As found in this document
As at Fri 9 Oct 2026- Date end30 Nov 2025Source: the AI read of this record
- Date signed25 Oct 2024Source: the AI read of this record
- Date start1 Dec 2024Source: the AI read of this record
- Price£39,600Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response1 business hourSource: the AI read of this record
- Service credit10% of one month's feeSource: the AI read of this record
- Credit basisAvailability onlySource: the AI read of this record
- Annual recurring charge£39,600Source: the AI read of this record
- One-off implementation fee£12,000Source: the AI read of this record
- Total contract value£51,600Source: the AI read of this record
- Billing frequencyAnnual, in advanceSource: the AI read of this record
- Payment terms30 days from invoiceSource: the AI read of this record
The document
Body
Dunholm Precision - Master Services Agreement (signed)
Status: Executed Signed: 25 Oct 2024 Version: one
Parties
This Master Services Agreement is made between BG-Demo, a London data business ("BG-Demo"), and Dunholm Precision of Sheffield, United Kingdom ("the Customer"). The Customer's account owner at BG-Demo is Tom Ashdown and its customer success manager is Daniel Okafor.
Background
The Customer makes precision machined components for aerospace and energy customers. It has chosen B-Glass so that customer orders, quality tickets and sales-engineer calls can be seen and queried in one place. BG-Demo builds and runs the brain inside the Customer's own Snowflake account.
Services and tier
BG-Demo will provide B-Glass subscription at the Growth tier, together with the one-off Growth implementation, for the term below. The Growth tier covers several teams, the Growth user and connector allowances, the dashboards builder and quarterly business reviews.
Order lines
Read the whole document (3,151 characters)
| SKU | Description | Qty | Unit price | Discount | Net | Type |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Glass – Growth | 1 | £44k | 10% | £40k | Annual subscription |
| IMP-GROWTH | Implementation – Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | One-off |
The discount applies to the first term only.
Commercial summary
| Item | Value |
|---|---|
| Annual recurring charge | £40k |
| One-off implementation fee | £12k |
| Total contract value | £52k |
| Billing frequency | Annual, in advance |
| Payment terms | 30 days from invoice |
Term
The subscription starts on 1 Dec 2024 and the initial term ends on 30 Nov 2025. Renewal is by written agreement of both parties, and BG-Demo's customer success manager will open the renewal conversation ahead of the end date.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Service credit | 10% of one month's fee |
| Credit basis | Availability only |
A service credit is due for a month in which availability falls below the commitment. Data freshness is not a credited measure under this agreement.
Fees and payment
BG-Demo will invoice the annual subscription and the implementation fee as set out in the order lines. The Customer will pay each undisputed invoice within 30 days. Fees are in pounds sterling and exclude VAT.
Customer data
The Customer's data stays in the Customer's own Snowflake account. BG-Demo processes personal data only under the separate Data Processing Agreement signed on the same date, which forms part of this agreement.
General
This document, with the signed Data Processing Agreement, is the whole agreement between the parties on its subject. Any change must be in writing and signed by both parties. This agreement is governed by the law of England and Wales.
Signatures
| For BG-Demo | For Dunholm Precision |
|---|---|
| Name: Tom Ashdown | Name: Authorised signatory |
| Title: Account Executive | Title: Authorised signatory, Dunholm Precision |
| Date: 25 Oct 2024 | Date: 25 Oct 2024 |
Unusual terms
As at Fri 9 Oct 2026- 10% discount on first term only
- Renewal only by written agreement of both parties
- Data freshness not credited