Dunholm Precision - Master Services Agreement v2
Documentdraft Dunholm Precision · contract · draft · 23 Sep 2024
Unsigned draft MSA issued for review on 23 Sep 2024 for the Growth tier. Availability 99.5%, P1 first response 1 business hour. Annual fee £40k after a 10% first-term discount, plus £12k one-off implementation, total contract value £52k.
What it says
What this says
As at Fri 9 Oct 2026Unsigned draft MSA issued for review on 23 Sep 2024 for the Growth tier. Availability 99.5%, P1 first response 1 business hour. Annual fee £40k after a 10% first-term discount, plus £12k one-off implementation, total contract value £52k.
What it is: a draft Master Services Agreement between BG-Demo and Dunholm Precision for the Growth tier and its implementation. It states "Not yet agreed or signed" and the signature block is blank on both sides.
Commits (if signed): availability of 99.5%, P1 first response of 1 business hour, nightly refresh by 07:00 customer local time on business days, billing annual in advance with payment 30 days from invoice. Term runs 1 Dec 2024 to 30 Nov 2025.
Unusual: a 10% discount on the subscription, which "applies to the first term only". Service credits are for availability only, so stale data is not a breach.
Not settled: the final connector list, the legal review of the data protection wording and confirmation of the start date are open. This draft does not show whether an executed copy exists; any executed order form would override its figures.
As found in this document
As at Fri 9 Oct 2026- Date end30 Nov 2025Source: the AI read of this record
- Date start1 Dec 2024Source: the AI read of this record
- Price£39,600Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response1 business hourSource: the AI read of this record
- Nightly refreshComplete by 07:00 customer local time on business daysSource: the AI read of this record
- Service credit10% of one month's fee for a month in which availability is breachedSource: the AI read of this record
- Annual recurring fee£39,600Source: the AI read of this record
- Implementation fee£12,000 one-offSource: the AI read of this record
- Total contract value£51,600Source: the AI read of this record
- Billing frequencyAnnual, in advanceSource: the AI read of this record
- Payment terms30 days from invoiceSource: the AI read of this record
- Implementationeight weeks from the start date, up to eight connectorsSource: the AI read of this record
The document
Body
Dunholm Precision - Master Services Agreement v2
Draft. Not yet agreed or signed. Issued for review on 23 Sep 2024.
Parties
This agreement is between BG-Demo, a London data business (the Supplier), and Dunholm Precision, of Sheffield (the Customer).
The Supplier's account owner is Tom Ashdown, Account Executive. The Customer's customer success manager is Daniel Okafor.
Services
The Supplier will provide B-Glass on the Growth tier, built and run inside the Customer's own Snowflake account, together with a one-off implementation of the Growth tier.
Order lines
| SKU | Item | Quantity | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Glass – Growth | 1 | £44k | 10% | £40k | Yes, annual |
| IMP-GROWTH | Implementation – Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | No, one-off |
The discount applies to the first term only.
Term
| Item | Detail |
|---|---|
| Start date | 1 Dec 2024 |
| End date | 30 Nov 2025 |
| Renewal | By agreement ahead of the end date; the Supplier's customer success manager will raise it with the Customer in good time |
Fees and billing
Read the whole document (2,904 characters)
| Item | Detail |
|---|---|
| Annual recurring fee | £40k |
| Total contract value | £52k, being the annual subscription plus the one-off implementation fee |
| Billing frequency | Annual, in advance |
| Payment terms | 30 days from invoice |
The total contract value is the whole value of the first term. Only the annual subscription of £40k recurs.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee for a month in which availability is breached |
Service credits are given for availability only. A brain that is available but answering on stale data is not an availability breach under this agreement.
Implementation
The Supplier will carry out the implementation over eight weeks from the start date, connecting up to eight of the Customer's systems to the brain. Connector commitments will be listed in the order form.
Data and security
The Customer's data remains in the Customer's Snowflake account. The Supplier will access it only to provide and support the services.
Open points for this draft
- The Customer to confirm the final connector list for the implementation.
- The Customer's legal team to review the data protection wording.
- Both sides to confirm the start date of 1 Dec 2024 once the implementation plan is agreed.
Signatures
This draft is not signed.
| For BG-Demo | For Dunholm Precision |
|---|---|
| Tom Ashdown, Account Executive | Authorised signatory |
| Signature: not yet signed | Signature: not yet signed |
| Date: not yet signed | Date: not yet signed |
Unusual terms
As at Fri 9 Oct 2026- 10% first-term discount on subscription
- Service credits for availability only
- Renewal by agreement, no auto-renewal