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Quaystead Marine Services - Master Services Agreement v2

Documentdraft

Quaystead Marine Services logo Quaystead Marine Services · contract · draft · 18 Nov 2024

Unexecuted draft MSA between BG-Demo Limited and Quaystead Marine Services for the Starter tier, 1 Jan 2025 to 31 Dec 2025. Availability 99.5%, P1 first response 4 business hours, subscription £20k a year plus £6,000 implementation.

What it says

What this says

As at Fri 9 Oct 2026

Unexecuted draft MSA between BG-Demo Limited and Quaystead Marine Services for the Starter tier, 1 Jan 2025 to 31 Dec 2025. Availability 99.5%, P1 first response 4 business hours, subscription £20k a year plus £6,000 implementation.

What it is: a draft Master Services Agreement, marked "DRAFT, NOT YET EXECUTED", created and last modified 18 Nov 2024. It covers the Starter tier and a four-week implementation.

Commits: if signed, BG-Demo would owe 99.5% availability, P1 first response of 4 business hours and a data refresh "by 07:00 UK time each business day". Credit is 5% of one month's subscription fee for an availability breach. Payment is due within 30 days of invoice.

Unusual: section 5 renews the subscription "for a further year at the then-current list price" unless either party gives 90 days' notice. That is an auto-renewal, and a v1 customer would move to the v2 list at renewal.

Not settled: the text does not show who signed or whether an executed copy exists. An executed order form or MSA, if one exists, overrides this draft. The author is not named in the text, and the Data Processing Agreement is only promised, not attached.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

As found in this document

As at Fri 9 Oct 2026
  • Date end31 Dec 2025Source: the AI read of this record
  • Date renewal31 Dec 2025Source: the AI read of this record
  • Date start1 Jan 2025Source: the AI read of this record
  • Price£19,500Source: the AI read of this record
  • Availability99.5%Source: the AI read of this record
  • P1 first response4 business hoursSource: the AI read of this record
  • Data refreshby 07:00 UK time each business daySource: the AI read of this record
  • Service credit5% of one month's subscription fee if availability falls below the threshold in any calendar monthSource: the AI read of this record
  • Subscription fee£19,500 annual, invoiced in advance on 1 January 2025Source: the AI read of this record
  • Implementation fee£6,000 one-off, invoiced on signatureSource: the AI read of this record
  • Total contract value£25,500Source: the AI read of this record
  • Payment termsPayment due within 30 days of invoiceSource: the AI read of this record
  • NoticeEither party must give 90 days' notice to end on the renewal dateSource: the AI read of this record

The document

Body

Quaystead Marine Services - Master Services Agreement v2

DRAFT, NOT YET EXECUTED

This is a draft agreement for review. Both parties should confirm acceptance before signing the executed version.


1. Parties

This Master Services Agreement is between BG-Demo Limited, a company registered in England ("BG-Demo"), and Quaystead Marine Services ("Customer"), effective from 1 January 2025 to 31 December 2025.

2. Services

BG-Demo will provide B-Glass Starter tier and implementation services on the terms below.

3. Service Description

3.1 Subscription

B-Glass – Starter gives Customer one team, up to 15 users (soft limit), four data connectors (hard limit), search and chat interface, and six-monthly check-ins.

3.2 Implementation

A four-week programme to set up connectors, map data, train one team, and validate that Customer can ask questions independently.

4. Fees and Billing

LineUnitQtyUnit PriceTotal
B-Glass – Starterannual1£20k£20k
Implementation – Starterone-off1£6,000£6,000
Total contract value£26k
Read the whole document (2,548 characters)

Subscription fee invoiced in advance on 1 January 2025. Implementation fee invoiced on signature. Payment due within 30 days of invoice.

5. Term and Renewal

This agreement runs from 1 January 2025 to 31 December 2025. Either party must give 90 days' notice to end on the renewal date. If neither party gives notice, the subscription renews for a further year at the then-current list price.

6. Service Levels

MeasureStarter
Availability99.5%
P1 first response4 business hours
Data refreshby 07:00 UK time each business day

BG-Demo credits Customer 5% of one month's subscription fee if availability falls below the threshold in any calendar month.

7. Data Protection

BG-Demo and Customer will execute a Data Processing Agreement before service begins.

8. Confidentiality

Each party holds the other's confidential information in confidence and uses it only to perform this agreement. Confidential information excludes information already public or independently derived.

9. Liability

BG-Demo's total liability under this agreement is the fees paid or payable in the 12 months preceding the claim. This does not exclude liability for death, fraud or indemnification.

10. Governing Law

This agreement is governed by English law and the exclusive jurisdiction of the English courts.


Draft Version 2

Date: 18 Nov 2024

Documentsmade from

Unusual terms

As at Fri 9 Oct 2026
  • Auto-renewal for a further year at the then-current list price
  • 90 days' notice to end on the renewal date
  • Liability capped at fees paid or payable in the preceding 12 months

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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DataRecords
Organisations225
People at customers862
BG-Demo staff records (in post and leavers)58
Calls1,995
Email threads3,013
Support tickets1,159
Documents1,218
Deals315
Invoices285
Events49
News items119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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