Quaystead Marine Services - Proposal
Documentfinal Quaystead Marine Services · proposal · final · 22 Oct 2024
Proposal from Tom Ashdown for a Starter-tier B-Glass: £20k annual subscription plus £6,000 implementation, £26k total. Quotes 99.5% availability and P1 response within 4 business hours. Not an executed order form.
What it says
What this says
As at Fri 9 Oct 2026Proposal from Tom Ashdown for a Starter-tier B-Glass: £20k annual subscription plus £6,000 implementation, £26k total. Quotes 99.5% availability and P1 response within 4 business hours. Not an executed order form.
What it is: a sales proposal dated 22 Oct 2024, prepared by Tom Ashdown, Account Executive. It is filed as final but is a proposal, so it is an offer, not a contract.
Commits: it states "Availability 99.5%. P1 support response within 4 business hours." It also states nightly refresh "by 07:00 UK time on business days" and a service credit of "5% of one month's subscription fee" if availability falls below 99.5% in a calendar month.
Price: the table shows a Starter annual subscription at £20k and implementation at £6,000, total £26k. It says the subscription "renews annually on the same terms", which is the proposal's wording, not a signed term.
Not settled: the document does not show who signed, or whether an order form was executed. Onboarding is planned for 1 January 2025, and the proposal does not say whether it happened. Contracted terms must be checked against the executed order form.
As found in this document
As at Fri 9 Oct 2026- Price£19,500Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 support responsewithin 4 business hoursSource: the AI read of this record
- Nightly data refreshcomplete by 07:00 UK time on business daysSource: the AI read of this record
- Service credit5% of one month's subscription fee if availability falls below 99.5% in any calendar monthSource: the AI read of this record
- Starter annual subscription£19,500Source: the AI read of this record
- Implementation - Starter£6,000 (4 weeks, up to 4 connectors)Source: the AI read of this record
- Total£25,500Source: the AI read of this record
- RenewalSubscription renews annually on the same termsSource: the AI read of this record
- Onboarding start1 January 2025, running for four weeksSource: the AI read of this record
Body
Quaystead Marine Services - Proposal
The Opportunity
Quaystead Marine Services manages towage, pilotage support and marine engineering operations across multiple systems. Your CRM holds customer contracts, your ticketing system tracks jobs, your email is the operational record. Every job requires teams to hop between systems to answer simple questions: which customer owns this job, when was it last booked, and what do we know about their insurance status?
B-Glass connects these systems into one queryable layer inside your Snowflake account. Your teams ask natural questions and get answers without building reports, running queries or reconciling spreadsheets by hand.
What We'll Build
Starter tier, built over four weeks:
- One team access, up to 15 users
- Four data connectors: your CRM, ticketing system, email and one additional system of your choice
- Chat and search interface to ask questions across all connected data
- Pages for standing questions about customer contracts, active jobs and team capacity
Implementation includes connector setup, data mapping, initial user training for one team, and support until your first independent questions run reliably.
Read the whole document (2,102 characters)
Investment
| Item | Cost |
|---|---|
| B-Glass – Starter annual subscription | £20k |
| Implementation – Starter (4 weeks, up to 4 connectors) | £6,000 |
| Total | £26k |
Subscription renews annually on the same terms. No hidden fees or connector charges.
Service Level
Availability 99.5%. P1 support response within 4 business hours. Nightly data refresh complete by 07:00 UK time on business days.
Service credit: 5% of one month's subscription fee if availability falls below 99.5% in any calendar month.
Next Steps
- Review and sign the Master Services Agreement and Order Form
- Onboarding starts 1 January 2025, running for four weeks
- Implementation runs during UK business hours with your project lead
Let's connect your data. We'll work with your team on connector priorities and user training.
Prepared by: Tom Ashdown, Account Executive, BG-Demo
22 Oct 2024