Brannock Medical Supplies - Master Services Agreement (signed)
Documentexecuted Brannock Medical Supplies · contract · executed · 12 Apr 2024
Executed MSA signed on 12 Apr 2024 for the Growth tier. Availability 99.5%, P1 first response 1 business hour. Annual fee £42k after a 5% first-term discount, plus a £12k one-off implementation fee.
What it says
What this says
As at Fri 9 Oct 2026Executed MSA signed on 12 Apr 2024 for the Growth tier. Availability 99.5%, P1 first response 1 business hour. Annual fee £42k after a 5% first-term discount, plus a £12k one-off implementation fee.
What it is: the executed Master Services Agreement between BG-Demo and Brannock Medical Supplies, version 1, signed on 12 Apr 2024. It sets the contracted Growth tier price and terms.
Commits: "Annual, in advance" billing with "30 days from invoice" payment terms. Service levels are availability 99.5%, P1 first response 1 business hour, and nightly refresh "Complete by 07:00 customer local time on business days".
Unusual: the 5% discount applies to the first term only, so the fee is not the stated list price on renewal. Service credits are "for availability only", not data freshness.
Not settled: the initial term ended on 30 Apr 2025 and renewal is only "by agreement between the parties". The document does not show what happened afterwards, any renewal price, or the customer signatory's name.
As found in this document
As at Fri 9 Oct 2026- Date end30 Apr 2025Source: the AI read of this record
- Date signed12 Apr 2024Source: the AI read of this record
- Date start1 May 2024Source: the AI read of this record
- Price£41,800Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response1 business hourSource: the AI read of this record
- Nightly data refreshComplete by 07:00 customer local time on business daysSource: the AI read of this record
- Service credit10% of one month's fee for a month in which availability is breachedSource: the AI read of this record
- Annual recurring fee£41,800Source: the AI read of this record
- One-off implementation fee£12,000Source: the AI read of this record
- Total contract value£53,800Source: the AI read of this record
- Billing frequencyAnnual, in advanceSource: the AI read of this record
- Payment terms30 days from invoiceSource: the AI read of this record
- Implementation scopeImplementation, Growth tier (eight weeks, up to eight connectors)Source: the AI read of this record
The document
Body
Brannock Medical Supplies - Master Services Agreement (signed)
Status: Executed. Version 1. Signed on 12 Apr 2024.
1. Parties
This agreement is made between:
- BG-Demo, a London data business (the Supplier); and
- Brannock Medical Supplies, a distributor of clinical consumables based in Nottingham (the Customer).
The Customer's account owner at BG-Demo is Priya Raman, Account Executive. The Customer's customer success manager is Marcus Bell.
2. Services
The Supplier provides the Customer with B-Glass: a single AI-queryable layer over the Customer's business systems, built and run inside the Customer's own Snowflake account. The Customer is buying the Growth tier so that its key-account managers can see orders, delivery queries and contract renewals for each NHS trust, GP practice and care home group it serves.
3. Order lines
| SKU | Description | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Glass, Growth tier subscription | 1 | £44k | 5% | £42k | Yes, annual |
| IMP-GROWTH | Implementation, Growth tier (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | No, one-off |
Read the whole document (2,969 characters)
4. Commercial summary
| Item | Value |
|---|---|
| Annual recurring fee | £42k |
| One-off implementation fee | £12k |
| Total contract value | £54k |
| Billing frequency | Annual, in advance |
| Payment terms | 30 days from invoice |
The 5% discount applies to the first term of the subscription only.
5. Term
- The subscription starts on 1 May 2024.
- The initial term ends on 30 Apr 2025.
- Renewal is by agreement between the parties, and the Supplier's customer success manager will open the renewal conversation ahead of the end date.
6. Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Nightly data refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee for a month in which availability is breached |
Service credits under this agreement are given for availability only.
7. Data and security
- The Customer's data stays within the Customer's own Snowflake account.
- The parties have signed a separate Data Processing Agreement on the same date, which governs the handling of personal data.
- The Supplier will access the Customer's systems only through the connectors agreed for the implementation.
8. General
- This agreement and its order lines form the whole agreement on the services described above and replace any earlier proposal or draft.
- Any change must be in writing and signed by both parties.
- This agreement is governed by the law of England and Wales.
9. Signatures
| For BG-Demo | For Brannock Medical Supplies | |
|---|---|---|
| Name | Priya Raman | Authorised signatory |
| Title | Account Executive | Authorised signatory of the Customer |
| Date | 12 Apr 2024 | 12 Apr 2024 |
Unusual terms
As at Fri 9 Oct 2026- 5% discount on first term only
- Service credits for availability only
- Renewal by agreement, no automatic renewal