Vantrell Software - Master Services Agreement v2
Documentdraft Vantrell Software · contract · draft · 5 Jun 2024
Unexecuted draft MSA for the Starter tier, 1 Jul 2024 to 30 Jun 2025. Availability 99.5%, P1 first response 4 business hours, subscription £20k a year plus £6,000 implementation, total £26k. It is marked draft and not yet executed.
What it says
What this says
As at Fri 9 Oct 2026Unexecuted draft MSA for the Starter tier, 1 Jul 2024 to 30 Jun 2025. Availability 99.5%, P1 first response 4 business hours, subscription £20k a year plus £6,000 implementation, total £26k. It is marked draft and not yet executed.
What it is: a draft Master Services Agreement between BG-Demo Limited and Vantrell Software dated 5 Jun 2024, ending "DRAFT, NOT YET EXECUTED". The filed status and the text agree.
Commits (if signed): Starter tier, "Availability: 99.5% per calendar month", P1 response in "4 business hours", nightly refresh by 07:00, and a 5% service credit for availability misses. Fees are £20k annual subscription in advance and £6,000 implementation due on signature, Net 30 days.
Unusual: the term is fixed at 1 Jul 2024 to 30 Jun 2025 with no auto-renewal. Renewal terms are only to be "discussed at least 90 days before expiry".
Not settled: the text does not show a signatory, a signing date or any executed copy. It should not be relied on as the contracted price or terms; the executed order form decides those, and this draft does not show whether one exists.
As found in this document
As at Fri 9 Oct 2026- Date end30 Jun 2025Source: the AI read of this record
- Date start1 Jul 2024Source: the AI read of this record
- Price£19,500Source: the AI read of this record
- Availability99.5% per calendar month, measured across all platform componentsSource: the AI read of this record
- P1 first response time4 business hoursSource: the AI read of this record
- Data refreshNightly completion by 07:00 Customer local time on business daysSource: the AI read of this record
- Service credits5% of one month's service fee credited for each month in which the availability commitment is not metSource: the AI read of this record
- Annual subscription£19,500 (payable in advance from 1 July 2024)Source: the AI read of this record
- Implementation fee£6,000 (due upon signature)Source: the AI read of this record
- Total Contract Value£25,500Source: the AI read of this record
- Payment termsNet 30 daysSource: the AI read of this record
- Implementationwithin four weeks of contract signature, up to four data connectorsSource: the AI read of this record
The document
Body
Vantrell Software - Master Services Agreement v2
DRAFT
Date: 5 June 2024
Parties
- BG-Demo Limited ("BG-Demo")
- Vantrell Software ("Customer")
1. Service Offering
BG-Demo will provide the Starter tier of its B-Glass service, effective from 1 July 2024 through 30 June 2025.
The Starter offering includes:
- Access for one team
- Up to 15 users
- Up to 4 data connectors
- Pages, chat and search functionality
- Six-monthly check-ins
2. Fees and Billing
| Item | Unit Price | Quantity | Total |
|---|---|---|---|
| B-Glass – Starter | £20k | 1 | £20k |
| Implementation – Starter (4 weeks, up to 4 connectors) | £6,000 | 1 | £6,000 |
| Total Contract Value | £26k |
- Annual subscription: £20k (payable in advance from 1 July 2024)
- Implementation fee: £6,000 (due upon signature)
- Payment terms: Net 30 days
3. Service Levels
Availability: 99.5% per calendar month, measured across all platform components.
First response time: Priority 1 issues, 4 business hours.
Data refresh: Nightly completion by 07:00 Customer local time on business days.
Read the whole document (1,675 characters)
Service credits: 5% of one month's service fee credited for each month in which the availability commitment is not met.
4. Implementation
BG-Demo will implement the service within four weeks of contract signature. Implementation includes configuration of up to four data connectors as specified by the Customer.
5. Term and Renewal
This agreement commences 1 July 2024 and terminates 30 June 2025. Renewal terms and pricing will be discussed at least 90 days before expiry.
Status: DRAFT, NOT YET EXECUTED
Unusual terms
As at Fri 9 Oct 2026- Fixed 12-month term with no auto-renewal
- Renewal terms to be discussed at least 90 days before expiry