Vantrell Software - Proposal
Documentfinal Vantrell Software · proposal · final · 20 May 2024
Proposal from Tom Ashdown for the Starter tier: £6,000 implementation plus £20k annual subscription, total £26k. It quotes 99.5% uptime and a P1 first response of 4 business hours. It is a proposal, not an executed order form.
What it says
What this says
As at Fri 9 Oct 2026Proposal from Tom Ashdown for the Starter tier: £6,000 implementation plus £20k annual subscription, total £26k. It quotes 99.5% uptime and a P1 first response of 4 business hours. It is a proposal, not an executed order form.
What it is: a sales proposal dated 20 May 2024, prepared by Tom Ashdown, Account Executive. It offers the Starter tier to Vantrell Software's customer success team to reconcile support tickets against product usage.
Commits: availability "99.5% uptime", P1 first response "4 business hours", and a service credit of "5% of monthly fee if we fall short on availability". Billing is "Annual in advance" with "Net 30 days" payment terms, and go-live within 4 weeks of a signed order form.
Pricing: £6,000 implementation and £20k annual subscription, total £26k. The text states "From year 2 onwards, the annual subscription is £20k", which matches the v1 list price.
Not settled: the stored status is final, but the text is a proposal and not a signed contract. It names no customer signatory, no signing date and no renewal date, so contracted terms must be checked against the executed order form.
As found in this document
As at Fri 9 Oct 2026- Price£25,500Source: the AI read of this record
- Availability99.5% uptimeSource: the AI read of this record
- P1 first response4 business hoursSource: the AI read of this record
- Service credit5% of monthly fee if we fall short on availabilitySource: the AI read of this record
- BillingAnnual in advanceSource: the AI read of this record
- Payment termsNet 30 daysSource: the AI read of this record
- Implementationlive within 4 weeksSource: the AI read of this record
- Subscription price£19,500 annual; from year 2 onwards, the annual subscription is £19,500Source: the AI read of this record
Body
Vantrell Software - Proposal
Prepared by: Tom Ashdown, Account Executive, BG-Demo Date: 20 May 2024
Executive Summary
Vantrell Software's customer success team currently reconciles support tickets manually against product usage data. This is time-consuming and error-prone. We propose the BG-Demo to give them instant, conversational access to all the data they need to serve customers better.
Solution Overview
The BG-Demo, Starter tier is built for teams like yours. It connects up to four data sources (your helpdesk, product database and others), then lets your team ask questions in natural language and get instant answers. No more spreadsheets, no more waiting for reports.
Your team will be able to:
- Search and analyse all support tickets against product usage in seconds
- Identify which issues affect the most users
- Spot at-risk customers and respond faster
- Track trends in support load against adoption
Scope of Work
Our 4-week implementation covers:
- Connection of up to 4 data sources
- Data mapping and validation
- User training and documentation
- Go-live support
Read the whole document (2,058 characters)
You'll get access to pages, chat and search capabilities, plus a six-monthly check-in with our team.
Pricing
| Item | Unit Price | Quantity | Amount |
|---|---|---|---|
| Implementation – Starter (up to 4 connectors) | £6,000 | 1 | £6,000 |
| B-Glass – Starter (annual subscription) | £20k | 1 | £20k |
| Total | £26k |
From year 2 onwards, the annual subscription is £20k.
Service Levels
- Availability: 99.5% uptime
- P1 first response: 4 business hours
- Service credit: 5% of monthly fee if we fall short on availability
- Billing: Annual in advance
- Payment terms: Net 30 days
Next Steps
We'd like to schedule a working session with your technical team to map your data sources and plan the connectors. Once you're happy and have signed the order form, we can kick off the implementation immediately and have you live within 4 weeks.
Let me know when you're free for a chat.