Brindlecote Insurance Brokers - Master Services Agreement (signed)
Documentexecuted Brindlecote Insurance Brokers · contract · executed · 19 May 2023
Executed master services agreement between BG-Demo and Brindlecote Insurance Brokers, signed 19 May 2023 for the Starter package. It states 99.5% availability, P1 first response of 4 business hours and a subscription of £20k per year.
What it says
What this says
As at Fri 9 Oct 2026Executed master services agreement between BG-Demo and Brindlecote Insurance Brokers, signed 19 May 2023 for the Starter package. It states 99.5% availability, P1 first response of 4 business hours and a subscription of £20k per year.
What it is: the signed agreement under which BG-Demo provides B-Glass inside the customer's Snowflake account. Both parties signed on 19 May 2023, and the customer signatory is shown only as an authorised signatory.
Commits: a term of 1 Jun 2023 to 31 May 2024, a subscription of £20k and an implementation fee of £6,000, totalling £26k. Payment is due within 30 days.
Unusual: nothing departs from the standard Starter terms. The customer may terminate for convenience at contract end with 90 days' notice.
Not settled: the document does not show any renewal, extension or later term after 31 May 2024. Current pricing and status need an order form or invoices to confirm.
As found in this document
As at Fri 9 Oct 2026- Date end31 May 2024Source: the AI read of this record
- Date signed19 May 2023Source: the AI read of this record
- Date start1 Jun 2023Source: the AI read of this record
- Price£19,500Source: the AI read of this record
- Subscription (annual)£19,500Source: the AI read of this record
- Implementation (4 weeks, up to 4 connectors)£6,000Source: the AI read of this record
- Total£25,500Source: the AI read of this record
- PaymentPayment due within 30 daysSource: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response4 business hoursSource: the AI read of this record
- Service credits5% of monthly fees for availability breachesSource: the AI read of this record
- Data refreshNightly by 07:00 customer local time on business daysSource: the AI read of this record
- Termination for breach30 days' notice and cure periodSource: the AI read of this record
- Termination for convenienceCustomer may terminate at contract end with 90 days' noticeSource: the AI read of this record
Body
Brindlecote Insurance Brokers - Master Services Agreement (signed)
Parties
BG-Demo and Brindlecote Insurance Brokers
Services
BG-Demo provides B-Glass: an AI-queryable data layer within the Customer's Snowflake account, integrating CRM, calls, emails, tickets, usage and finance data.
The Starter package includes search, chat and pages; up to 15 users; up to 4 connectors; and six-monthly support check-ins.
Term
1 Jun 2023 to 31 May 2024
Fees
| Item | Price |
|---|---|
| Subscription (annual) | £20k |
| Implementation (4 weeks, up to 4 connectors) | £6,000 |
| Total | £26k |
Annual recurring revenue: £20k. Payment due within 30 days.
Service Levels
- Availability: 99.5%
- P1 first response: 4 business hours
- Service credits: 5% of monthly fees for availability breaches
- Data refresh: Nightly by 07:00 customer local time on business days
Data and Confidentiality
Customer data remains in the Customer's Snowflake account. Both parties protect confidential information.
Termination
Read the whole document (1,398 characters)
Either party may terminate for material breach with 30 days' notice and cure period. The Customer may terminate for convenience at contract end with 90 days' notice.
Signature
BG-Demo Chief Executive Officer and Co-founder: Nell Ashcombe Date: 19 May 2023
Brindlecote Insurance Brokers Authorised signatory Date: 19 May 2023