Brindlecote Insurance Brokers - Master Services Agreement v2
Documentdraft Brindlecote Insurance Brokers · contract · draft · 4 May 2023
Unsigned draft Master Services Agreement for the Starter tier, term 1 Jun 2023 to 31 May 2024. It states 99.5% availability, P1 first response of 4 business hours, and a subscription of £20k plus £6,000 implementation.
What it says
What this says
As at Fri 9 Oct 2026Unsigned draft Master Services Agreement for the Starter tier, term 1 Jun 2023 to 31 May 2024. It states 99.5% availability, P1 first response of 4 business hours, and a subscription of £20k plus £6,000 implementation.
What it is: a draft MSA between BG-Demo and Brindlecote Insurance Brokers, filed in the customer's Contracts folder and marked "DRAFT" with the footer "DRAFT. Awaiting signature." It was created and last modified on 4 May 2023.
Commits: if signed, Starter tier with up to 15 licensed users and 4 connectors, 99.5% availability, P1 first response of 4 business hours, and service credits of 5% of one month's fees. Subscription of £20k and implementation of £6,000, total contract value £26k, due within 30 days.
Unusual: nothing off the standard Starter terms. Termination for convenience is allowed at contract end with 90 days' notice.
Not settled: the document names no signatory and no signing date. It does not show whether an executed copy exists or what happened after 31 May 2024. An executed order form would override these figures.
As found in this document
As at Fri 9 Oct 2026- Date end31 May 2024Source: the AI read of this record
- Date start1 Jun 2023Source: the AI read of this record
- Price£19,500Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response4 business hoursSource: the AI read of this record
- Service credits5% of one month's feesSource: the AI read of this record
- Data refreshNightly by 07:00 customer local time on business daysSource: the AI read of this record
- Subscription price£19,500Source: the AI read of this record
- Implementation fee£6,000Source: the AI read of this record
- Total contract value£25,500Source: the AI read of this record
- Payment termsImplementation is due within 30 days of invoice. Annual subscription is invoiced in advance and due within 30 days.Source: the AI read of this record
- Termination for convenienceThe Customer may terminate for convenience at contract end with 90 days' notice.Source: the AI read of this record
The document
Body
Brindlecote Insurance Brokers - Master Services Agreement v2
DRAFT
Parties
BG-Demo and Brindlecote Insurance Brokers
Services
BG-Demo provides B-Glass: an AI-queryable data layer integrated with the Customer's Snowflake account, covering CRM, call recordings, emails, helpdesk tickets, product usage, finance and HR data.
The Starter tier includes:
- Search, chat and pages interface
- Up to 15 licensed users
- Up to 4 data connectors
- Six-monthly check-in
Term
1 Jun 2023 to 31 May 2024
Subscription and Implementation Fees
| Description | Quantity | Unit Price | Amount |
|---|---|---|---|
| B-Glass – Starter | 1 | £20k | £20k |
| Implementation – Starter (4 weeks, up to 4 connectors) | 1 | £6,000 | £6,000 |
| Total contract value | £26k |
Annual recurring revenue: £20k. Implementation is non-recurring.
Payment Terms
Implementation is due within 30 days of invoice. Annual subscription is invoiced in advance and due within 30 days.
Service Levels
Read the whole document (1,787 characters)
| Metric | Standard |
|---|---|
| Availability | 99.5% |
| P1 first response | 4 business hours |
| Service credits | 5% of one month's fees |
| Data refresh | Nightly by 07:00 customer local time on business days |
Data and Confidentiality
Customer data remains in the Customer's Snowflake account. Both parties protect each other's confidential information.
Termination
Either party may terminate for material breach with 30 days' notice and opportunity to cure. The Customer may terminate for convenience at contract end with 90 days' notice.
Limitation of Liability
Liability is limited to fees paid or payable in the contract year of the claim, except for data protection or confidentiality breaches.
DRAFT. Awaiting signature.
Unusual terms
As at Fri 9 Oct 2026- 90 days' notice to terminate for convenience at contract end