Harrowden Foods - Master Services Agreement v2
Documentdraft Harrowden Foods · contract · draft · 25 Nov 2025
Unsigned draft master services agreement, issued for review on 25 Nov 2025. It sets a Growth subscription at £50k a year, availability 99.5% and P1 first response of one business hour, plus a £12k one-off implementation.
What it says
What this says
As at Fri 9 Oct 2026Unsigned draft master services agreement, issued for review on 25 Nov 2025. It sets a Growth subscription at £50k a year, availability 99.5% and P1 first response of one business hour, plus a £12k one-off implementation.
What it is: a draft master services agreement from Lewis Kerr, Account Executive, for a one-year term from 5 Jan 2026 to 4 Jan 2027. It states "This version is not binding until both parties have signed it."
Commits: £50k recurring subscription, billed annually in advance, with payment 30 days from invoice. The £12k implementation is invoiced once, and total contract value is £62k in the first year.
Unusual: no discount applies to either line. Service credits are for availability only, and a late refresh on its own gives no credit.
Not settled: signatures, the customer's legal entity name and invoicing contact, and which systems connect first are all open. The evidence does not show an executed copy, so contracted terms must be checked against signed paper.
As found in this document
As at Fri 9 Oct 2026- Date end4 Jan 2027Source: the AI read of this record
- Date start5 Jan 2026Source: the AI read of this record
- Price£50,000Source: the AI read of this record
- Subscription£50,000 recurring, annualSource: the AI read of this record
- Implementation fee£12,000 one-offSource: the AI read of this record
- Total contract value£62,000Source: the AI read of this record
- Billing frequencyannual, in advance for the subscriptionSource: the AI read of this record
- Payment terms30 days from the date of invoiceSource: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first responseOne business hourSource: the AI read of this record
- Nightly refreshComplete by 07:00 customer local time on business daysSource: the AI read of this record
- Service credit10% of one month's fee for a month in which availability is breachedSource: the AI read of this record
- Credit basisAvailability onlySource: the AI read of this record
The document
Body
Harrowden Foods - Master Services Agreement v2
Status: Draft. Issued for review on 25 Nov 2025. This version is not binding until both parties have signed it.
Prepared by: Lewis Kerr, Account Executive, BG-Demo
Parties
| Party | Details |
|---|---|
| Supplier | BG-Demo, London |
| Customer | Harrowden Foods, Leicester |
Harrowden Foods produces own-label chilled ready meals and bakery for UK supermarkets from two sites. BG-Demo will provide B-Glass to Harrowden Foods, built and run inside the customer's own Snowflake account, so that commercial insights and customer service can see retailer accounts, service-level complaints and orders together.
Purpose and scope
This agreement sets out the terms on which BG-Demo supplies the Growth tier subscription and the Growth implementation described below. The services connect the customer's chosen systems to the brain and make the combined data available to the customer's teams for questions, search, pages, chat and dashboards.
Term
| Item | Date |
|---|---|
| Start date | 5 Jan 2026 |
| End date | 4 Jan 2027 |
Read the whole document (4,766 characters)
The subscription runs for one annual term from the start date to the end date. Renewal terms will be discussed ahead of the end date, and BG-Demo will give notice in good time before the term ends.
Services and fees
| SKU | Item | Quantity | Unit price | Discount | Net | Type |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Glass – Growth | 1 | £50k | 0% | £50k | Recurring, annual |
| IMP-GROWTH | Implementation – Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | One-off |
| Summary | Amount |
|---|---|
| Annual recurring subscription | £50k |
| One-off implementation fee | £12k |
| Total contract value | £62k |
The total contract value is the sum of the first-year subscription and the one-off implementation fee. Only the subscription of £50k recurs each year. VAT is added where applicable.
Billing and payment
- Billing frequency: annual, in advance for the subscription.
- The implementation fee is invoiced once, as a fixed fee.
- Payment terms: 30 days from the date of invoice.
- No discount applies to either line in this version.
Implementation
BG-Demo will carry out the Growth implementation over eight weeks, connecting up to eight of the customer's systems to the brain. The customer will name its technical contact and give BG-Demo the access needed to each source system. The customer's team will review the first pages and dashboards with BG-Demo before the implementation is treated as complete.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | One business hour |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee for a month in which availability is breached |
| Credit basis | Availability only |
Service credits are calculated against availability. Data freshness is monitored and reported, but a late refresh on its own does not give rise to a service credit under the Growth tier.
Customer responsibilities
- Keep source systems and credentials current, and tell BG-Demo promptly when a system is changed or replaced.
- Nominate an administrator and a business sponsor for the brain.
- Use the service in line with the agreed tier allowances for users and connectors.
Data protection and security
The brain runs inside the customer's own Snowflake account, so the customer remains in control of its data. BG-Demo will process data only on the customer's instructions and for the purpose of providing the services. A data processing agreement will accompany the signed version of this document.
Confidentiality
Each party will keep the other's confidential information secure, use it only for this agreement and not disclose it except where the law requires or the other party agrees in writing.
Changes
Any change to the services, fees or service levels must be agreed in writing by both parties. Added users or connectors beyond the Growth allowance will be quoted separately and, where possible, co-termed to the end date above.
Open points for review
- The customer to confirm its legal entity name and invoicing contact.
- The customer to confirm which systems will be connected first.
- Final legal review by both parties before signature.
Signatures
This draft is not signed. On execution the signature block will be completed by both parties.
| BG-Demo | Harrowden Foods | |
|---|---|---|
| Name | Lewis Kerr | Authorised signatory of Harrowden Foods |
| Title | Account Executive | Job title to be confirmed by the customer |
| Signature | Not yet signed | Not yet signed |
| Date | On signature | On signature |
Unusual terms
As at Fri 9 Oct 2026- no discount on either line
- no service credit for late refresh
- renewal terms left to later discussion