Ardcarne Life Assurance - Master Services Agreement (signed)
Documentexecuted Ardcarne Life Assurance · contract · executed · 4 Sep 2026
Executed MSA and order form signed 4 Sep 2026 for an Enterprise subscription at £125k a year plus a £30k one-off implementation. Service levels: availability 99.9%, P1 first response 30 minutes. Term runs 1 Oct 2026 to 30 Sep 2027.
What it says
What this says
As at Fri 9 Oct 2026Executed MSA and order form signed 4 Sep 2026 for an Enterprise subscription at £125k a year plus a £30k one-off implementation. Service levels: availability 99.9%, P1 first response 30 minutes. Term runs 1 Oct 2026 to 30 Sep 2027.
What it is: the executed MSA between BG-Demo and Ardcarne Life Assurance, with the order form inside it. It states that the table "decides the contracted price and terms" and replaces any earlier proposal or draft.
Commits: Enterprise service levels from the start date, with credits for availability and for data freshness. Subscription is billed annually in advance, invoices payable within 30 days, and implementation runs twelve weeks for up to twelve connectors.
Unusual: the order form lists up to twelve connectors and the text says BG-Demo "will not commit to any go-live date that its engineering team has not agreed". The agreement also refers to DORA and the Central Bank of Ireland.
Not settled: renewal is "by agreement of both parties", with no auto-renewal or notice period stated. Connector dates are left to a later implementation plan. The customer signatory is not named, only an authorised signatory.
As found in this document
As at Fri 9 Oct 2026- Date end30 Sep 2027Source: the AI read of this record
- Date signed4 Sep 2026Source: the AI read of this record
- Date start1 Oct 2026Source: the AI read of this record
- Price£125,000Source: the AI read of this record
- Subscription fee£125,000 annual recurring charge, billed annually, in advanceSource: the AI read of this record
- Implementation fee£30,000 one-off, fixed fee, invoiced onceSource: the AI read of this record
- Total contract value£155,000Source: the AI read of this record
- Payment termsInvoices are payable within 30 days of the invoice dateSource: the AI read of this record
- Availability99.9%Source: the AI read of this record
- P1 first response30 minutesSource: the AI read of this record
- Nightly refreshComplete by 07:00 Irish local time on business daysSource: the AI read of this record
- Service credit10% of one month's fee for each month with a breachSource: the AI read of this record
- Implementationtwelve weeks from the start date, up to twelve connectorsSource: the AI read of this record
- Connector datesDates for individual connectors will be confirmed in writing in the implementation planSource: the AI read of this record
The document
Body
Ardcarne Life Assurance - Master Services Agreement (signed)
Status: Executed Version: 1 Signed: 4 Sep 2026 Service start: 1 Oct 2026
Parties
This Master Services Agreement is made between:
- BG-Demo, a London data business (the "Supplier"); and
- Ardcarne Life Assurance, an Irish life and pensions insurer headquartered in Dublin (the "Customer").
The Supplier's account owner for this agreement is Matteo Ricci, Account Executive. The Customer's customer success manager at the Supplier is Elena Novak.
Background
The Customer wishes to give its broker distribution and customer service teams one view of each broker firm. The Supplier will build and run B-Glass inside the Customer's own Snowflake account. The Customer is supervised by the Central Bank of Ireland and is subject to DORA, and both parties have agreed the terms below with that in mind.
Services and order form
The Supplier will provide the following lines. This table is the order form under this agreement and decides the contracted price and terms.
Read the whole document (4,848 characters)
| SKU | Description | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-ENTERPRISE | B-Glass, Enterprise subscription | 1 | £125k | 0% | £125k | Yes (annual) |
| IMP-ENTERPRISE | Implementation, Enterprise: twelve weeks, security review support, up to twelve connectors | 1 | £30k | 0% | £30k | No (one-off) |
Annual recurring charge: £125k One-off implementation fee: £30k Total contract value: £155k
The total contract value is the sum of the first-year subscription and the one-off implementation fee. Only the subscription line recurs.
Term
- The agreement starts on 1 Oct 2026.
- The initial term ends on 30 Sep 2027.
- Renewal is by agreement of both parties. The Supplier's customer success manager will contact the Customer ahead of the end of the term to open the renewal conversation.
Fees and payment
- The subscription is billed annually, in advance.
- The implementation fee is a fixed fee and is invoiced once.
- Invoices are payable within 30 days of the invoice date.
- All amounts are in pounds sterling.
- No discount applies to either line.
Implementation
The implementation runs for twelve weeks from the start date and includes support for the Customer's security review. It covers up to twelve connectors to the Customer's source systems. Any further connectors would be added by a written change to this order form.
The Supplier will not commit to any go-live date that its engineering team has not agreed. Dates for individual connectors will be confirmed in writing in the implementation plan.
Service levels
The Enterprise service levels apply from the start date.
| Measure | Commitment |
|---|---|
| Availability | 99.9% |
| P1 first response | 30 minutes |
| Nightly refresh | Complete by 07:00 Irish local time on business days |
| Service credit | 10% of one month's fee for each month with a breach |
Credit basis
Under the Enterprise tier, service credits are earned for availability and for data freshness. A brain that is available but answering on stale data is therefore a creditable breach. Credits are a remedy for the month concerned and do not change the annual recurring charge.
Data and security
- B-Glass runs inside the Customer's own Snowflake account. The Customer's data stays in its environment.
- The Supplier will support the Customer's security review during the implementation period.
- The Supplier will tell the Customer's security team promptly of any incident that affects the service, and will give the Customer the information it reasonably needs to meet its own regulatory obligations, including those under DORA.
- Access to the brain is controlled by the Customer, using the Enterprise single sign-on and provisioning features.
Support and account management
- The Supplier's Account Executive owns commercial terms under this agreement.
- The Supplier's customer success manager owns adoption, quarterly business reviews and the renewal conversation.
- An executive sponsor is assigned to the Customer as part of the Enterprise tier.
General
- This agreement and its order form are the whole agreement on this subject and replace any earlier proposal or draft.
- A change to the lines, term, service levels or fees is valid only if made in writing and signed by both parties.
- Neither party may assign this agreement without the written consent of the other.
Signatures
Signed for and on behalf of the parties on 4 Sep 2026.
| For BG-Demo | For Ardcarne Life Assurance | |
|---|---|---|
| Name | Matteo Ricci | Authorised signatory |
| Title | Account Executive | Authorised signatory, Ardcarne Life Assurance |
| Date | 4 Sep 2026 | 4 Sep 2026 |
| Signature | Signed | Signed |
Unusual terms
As at Fri 9 Oct 2026- Credits for data freshness as well as availability
- Renewal by agreement, no auto-renewal
- DORA incident information duty
- No go-live date without engineering agreement