Veldmaat Payments - Order Form v3
Documentdraft Veldmaat Payments · order form · draft · 3 Dec 2025
Unsigned draft order form for a Growth tier subscription and implementation, dated 3 Dec 2025. It proposes 99.9% availability and a thirty minute P1 first response, above standard Growth. These are open and not agreed; no price is stated.
What it says
What this says
As at Fri 9 Oct 2026Unsigned draft order form for a Growth tier subscription and implementation, dated 3 Dec 2025. It proposes 99.9% availability and a thirty minute P1 first response, above standard Growth. These are open and not agreed; no price is stated.
What it is: a draft order form prepared by Tom Ashdown for review by Joost Verbeek. It states "DRAFT - not executed" and that an executed copy supersedes it.
Commits: nothing binding. It proposes availability of "Ninety-nine point nine per cent", priority-one first response of "Thirty minutes" and a service credit basis of "Availability". Billing is "quarterly in advance".
Unusual: the service levels are Enterprise-grade wording on a Growth order, raised as a request and marked "Open, not agreed".
Not settled: price, discount and total value are not restated, the connector list is to be confirmed, and the start date is still to be set. The standard Growth service levels remain the baseline. Do not rely on this file for price or service levels; the executed copy decides.
As found in this document
As at Fri 9 Oct 2026- Availability (proposed, not agreed)Ninety-nine point nine per centSource: the AI read of this record
- Priority-one first response (proposed, not agreed)Thirty minutesSource: the AI read of this record
- Service credit basis (proposed, not agreed)AvailabilitySource: the AI read of this record
- BillingBilling is quarterly in advance.Source: the AI read of this record
- TermThe term is one year from the start date, which is still to be settled in the executed copy.Source: the AI read of this record
- Payment termsStandard BG-Demo payment terms apply.Source: the AI read of this record
The document
Body
Veldmaat Payments - Order Form v3
DRAFT - not executed
Draft date: 3 Dec 2025 Prepared by: Tom Ashdown, Account Executive, BG-Demo For review by: Joost Verbeek, Head of Data, Veldmaat Payments
> This draft is not the contract. When an executed copy is signed it supersedes this draft, and where terms differ the executed copy decides.
Parties
| Party | Detail |
|---|---|
| Supplier | BG-Demo, London |
| Customer | Veldmaat Payments, Amsterdam |
| Account owner | Tom Ashdown |
| Customer success manager | Elena Novak |
| Governing agreement | Master services agreement between the parties |
Order lines
| Line | Description | Nature |
|---|---|---|
| Subscription | B-Glass, Growth tier, built and run in the customer's own Snowflake account | Recurring, annual |
| Implementation | Fixed-fee implementation of the agreed connectors | One-off |
Prices, discount and total value in this draft follow the proposal and are not restated here. The master services agreement and the executed order form hold the commercial figures.
Connectors
Read the whole document (2,520 characters)
HubSpot, Zendesk and the customer's accounting system. Each connector carries a commitment to be live within the period agreed in the executed order form.
Service levels proposed in this draft
This version carries service levels that are higher than the standard Growth tier:
| Measure | Draft v3 wording |
|---|---|
| Availability | Ninety-nine point nine per cent |
| Priority-one first response | Thirty minutes |
| Service credit basis | Availability |
These wording changes were raised as a request to bring the Growth order form closer to Enterprise service levels. They have not been agreed. The standard Growth service levels remain the baseline in the master services agreement.
Term and billing
- The term is one year from the start date, which is still to be settled in the executed copy.
- Billing is quarterly in advance.
- Standard BG-Demo payment terms apply.
Status of this draft
| Point | Status |
|---|---|
| Service level wording above | Open, not agreed |
| Connector list | To be confirmed by Veldmaat |
| Dates | To be set in the executed copy |
| Signature | Not signed |
Note for the folder
This file sits beside the contract documents for convenience. Please do not rely on it for price or service levels. The executed copy is the record.
Signature
| For BG-Demo | For Veldmaat Payments |
|---|---|
| Tom Ashdown, Account Executive | Joost Verbeek, Head of Data |
| Not signed | Not signed |
Unusual terms
As at Fri 9 Oct 2026- Enterprise-level service levels proposed on Growth tier
- Quarterly billing in advance
- Draft filed beside contract documents