Fenmoor Specialty Underwriting - Master Services Agreement (signed)
Documentexecuted Fenmoor Specialty Underwriting · contract · executed · 17 Jun 2024
Executed Master Services Agreement for the Growth tier, signed 17 Jun 2024, initial term 1 Jul 2024 to 30 Jun 2025. Subscription £44k a year plus £12k one-off implementation. Availability 99.5%, P1 first response one business hour.
What it says
What this says
As at Fri 9 Oct 2026Executed Master Services Agreement for the Growth tier, signed 17 Jun 2024, initial term 1 Jul 2024 to 30 Jun 2025. Subscription £44k a year plus £12k one-off implementation. Availability 99.5%, P1 first response one business hour.
What it is: the executed MSA between BG-Demo and Fenmoor Specialty Underwriting for the Growth tier, signed by Priya Raman for BG-Demo. It states that it "supersedes every earlier draft of the Master Services Agreement held in the same folder".
Commits: availability of 99.5%, P1 first response of one business hour, and a service credit of 10% of one month's fee for a missed availability month. Invoicing is annual in advance, payable thirty days from the invoice date, in pounds sterling and exclusive of VAT.
Unusual: nothing off the standard Growth terms; no discount applies. The £56k total contract value includes the one-off implementation and "is not an annual price".
Not settled: the initial term ended on 30 Jun 2025 and the text says renewal is on "the then-current terms and price list". It does not show whether or how the agreement was renewed, and the customer signatory is not named.
As found in this document
As at Fri 9 Oct 2026- Date end30 Jun 2025Source: the AI read of this record
- Date signed17 Jun 2024Source: the AI read of this record
- Date start1 Jul 2024Source: the AI read of this record
- Price£44,000Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first responseOne business hourSource: the AI read of this record
- Service credit basisAvailability onlySource: the AI read of this record
- Service credit10% of one month's fee for a month in which the availability commitment is missedSource: the AI read of this record
- Annual subscription price£44,000Source: the AI read of this record
- One-off implementation fee£12,000Source: the AI read of this record
- Total contract value for the initial term, including the one-off implementation£56,000Source: the AI read of this record
- Billing frequencyAnnual, in advanceSource: the AI read of this record
- Payment termsThirty days from the invoice dateSource: the AI read of this record
Body
Fenmoor Specialty Underwriting - Master Services Agreement (signed)
Status: Executed. This agreement was signed on 17 Jun 2024 and supersedes every earlier draft of the Master Services Agreement held in the same folder.
This agreement sets out the terms on which BG-Demo provides B-Glass to Fenmoor Specialty Underwriting. Where any earlier draft, quotation or CRM record differs from this document, this executed agreement decides the contracted price and terms.
Parties
| Party | Description |
|---|---|
| BG-Demo | A London data business providing B-Glass, built and run inside the customer's own Snowflake account |
| Fenmoor Specialty Underwriting | A City managing general agent writing marine cargo and professional indemnity for Lloyd's syndicates (the Customer) |
Background
The Customer wishes to give its underwriting operations team one view of submissions, bordereaux queries, claims tickets and CRM activity, so that it can answer the oversight questions of its capacity providers from a single place. BG-Demo will implement and operate B-Glass for that purpose on the Growth tier.
Term
Read the whole document (4,452 characters)
| Item | Agreed position |
|---|---|
| Start date | 1 Jul 2024 |
| End date of the initial term | 30 Jun 2025 |
| Billing frequency | Annual, in advance |
| Payment terms | Thirty days from the invoice date |
Order lines
| SKU | Description | Quantity | Unit price | Discount | Net amount | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Glass: Growth | One | £44k | None | £44k | Yes, annual |
| IMP-GROWTH | Implementation: Growth (eight weeks, up to eight connectors) | One | £12k | None | £12k | No, one-off |
Summary of charges
| Item | Amount |
|---|---|
| Annual subscription price | £44k |
| One-off implementation fee | £12k |
| Total contract value for the initial term, including the one-off implementation | £56k |
No discount applies to either line. The annual subscription is £44k; the total contract value above includes the one-off implementation fee and is not an annual price.
Services
BG-Demo will:
- implement the Growth tier of B-Glass inside the Customer's Snowflake account, connecting up to eight sources;
- run the nightly refresh and keep the brain available to the Customer's teams;
- provide the dashboards builder and quarterly business reviews that come with the Growth tier; and
- provide support in line with the service levels below.
The Customer will give BG-Demo timely access to the systems to be connected and a named administrator for the implementation.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | One business hour |
| Service credit basis | Availability only |
| Service credit | 10% of one month's fee for a month in which the availability commitment is missed |
Service credits are the Customer's remedy for a missed availability commitment. The Growth tier does not carry a service credit for data freshness.
Fees and payment
- The subscription fee is invoiced annually in advance.
- The one-off implementation fee is invoiced once, as set out in the order lines.
- Invoices are payable within thirty days of the invoice date.
- All amounts are in pounds sterling and exclusive of VAT.
Data and confidentiality
The Customer's data stays in the Customer's own Snowflake account. BG-Demo will process it only to provide the services and will keep the Customer's information confidential. Each party will protect the other's confidential information with at least the care it applies to its own.
Renewal
The initial term runs to 30 Jun 2025. BG-Demo's customer success manager, Daniel Okafor, will contact the Customer ahead of the end of the term to discuss renewal. Any renewal will be on the then-current terms and price list unless the parties agree otherwise in writing.
Entire agreement
This agreement is the whole agreement between the parties about B-Glass on the Growth tier for the initial term. It replaces all earlier drafts, proposals and correspondence on the same subject. Any change must be in writing and signed by both parties.
Signatures
Signed on 17 Jun 2024.
| For BG-Demo | For Fenmoor Specialty Underwriting |
|---|---|
| Name: Priya Raman | Authorised signatory |
| Title: Account Executive | Title: Authorised signatory of the Customer |
| Signature: signed | Signature: signed |
| Date: 17 Jun 2024 | Date: 17 Jun 2024 |