Fenmoor Specialty Underwriting - Master Services Agreement v2
Documentdraft Fenmoor Specialty Underwriting · contract · draft · 24 May 2024
Unsigned draft MSA dated 24 May 2024 for the Growth tier: 99.5% availability, P1 first response of one business hour, £44k annual subscription plus £12k one-off implementation. Initial term 1 Jul 2024 to 30 Jun 2025. Not executed.
What it says
What this says
As at Fri 9 Oct 2026Unsigned draft MSA dated 24 May 2024 for the Growth tier: 99.5% availability, P1 first response of one business hour, £44k annual subscription plus £12k one-off implementation. Initial term 1 Jul 2024 to 30 Jun 2025. Not executed.
What it is: a working draft master services agreement, marked "Draft, for discussion. Not yet executed." It is filed in the customer's Contracts folder and prepared by Priya Raman, Account Executive.
Commits: nothing, as the text says "Until an executed copy exists, nothing in this draft binds either party." Proposed terms are a £44k annual subscription, a £12k implementation fee, thirty-day payment and annual billing in advance.
Unusual: the £56k total contract value includes the one-off implementation and "must not be read as an annual price". Renewal would be on "the then-current terms and price list".
Not settled: three open points remain (data protection wording, named administrator, connector list). The evidence does not show whether an executed copy exists, so any executed order form or MSA takes precedence over this draft.
As found in this document
As at Fri 9 Oct 2026- Date end30 Jun 2025Source: the AI read of this record
- Date start1 Jul 2024Source: the AI read of this record
- Price£44,000Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first responseOne business hourSource: the AI read of this record
- Service credit basisAvailability onlySource: the AI read of this record
- Service credit10% of one month's fee for a month in which the availability commitment is missedSource: the AI read of this record
- Annual subscription price£44,000Source: the AI read of this record
- One-off implementation fee£12,000Source: the AI read of this record
- Total contract value for the initial term, including the one-off implementation£56,000Source: the AI read of this record
- Billing frequencyAnnual, in advanceSource: the AI read of this record
- Payment termsThirty days from the invoice dateSource: the AI read of this record
- ImplementationEight weeks, up to eight connectorsSource: the AI read of this record
The document
Body
Fenmoor Specialty Underwriting - Master Services Agreement v2
Status: Draft, for discussion. Not yet executed.
Draft dated 24 May 2024. Prepared by Priya Raman, Account Executive, BG-Demo. Customer success contact: Daniel Okafor.
This draft sets out the proposed terms on which BG-Demo will provide B-Glass to Fenmoor Specialty Underwriting. It is a working copy and may change before signature. Until an executed copy exists, nothing in this draft binds either party.
Parties
| Party | Description |
|---|---|
| BG-Demo | A London data business providing B-Glass, built and run inside the customer's own Snowflake account |
| Fenmoor Specialty Underwriting | A City managing general agent writing marine cargo and professional indemnity for Lloyd's syndicates (the Customer) |
Background
The Customer wishes to give its underwriting operations team one view of submissions, bordereaux queries, claims tickets and CRM activity, so that it can answer the oversight questions of its capacity providers from a single place. BG-Demo will implement and operate B-Glass for that purpose on the Growth tier.
Term
Read the whole document (4,367 characters)
| Item | Proposed position |
|---|---|
| Start date | 1 Jul 2024 |
| End date of the initial term | 30 Jun 2025 |
| Billing frequency | Annual, in advance |
| Payment terms | Thirty days from the invoice date |
Order lines
| SKU | Description | Quantity | Unit price | Discount | Net amount | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Glass: Growth | One | £44k | None | £44k | Yes, annual |
| IMP-GROWTH | Implementation: Growth (eight weeks, up to eight connectors) | One | £12k | None | £12k | No, one-off |
Summary of charges
| Item | Amount |
|---|---|
| Annual subscription price | £44k |
| One-off implementation fee | £12k |
| Total contract value for the initial term, including the one-off implementation | £56k |
No discount applies to either line. The annual subscription is £44k; the total contract value above includes the one-off implementation fee and must not be read as an annual price.
Services
BG-Demo will:
- implement the Growth tier of B-Glass inside the Customer's Snowflake account, connecting up to eight sources;
- run the nightly refresh and keep the brain available to the Customer's teams;
- provide the dashboards builder and quarterly business reviews that come with the Growth tier; and
- provide support in line with the service levels below.
The Customer will give BG-Demo timely access to the systems to be connected and a named administrator for the implementation.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | One business hour |
| Service credit basis | Availability only |
| Service credit | 10% of one month's fee for a month in which the availability commitment is missed |
Service credits are the Customer's remedy for a missed availability commitment. The Growth tier does not carry a service credit for data freshness.
Fees and payment
- The subscription fee is invoiced annually in advance.
- The one-off implementation fee is invoiced once, as set out in the order lines.
- Invoices are payable within thirty days of the invoice date.
- All amounts are in pounds sterling and exclusive of VAT.
Data and confidentiality
The Customer's data stays in the Customer's own Snowflake account. BG-Demo will process it only to provide the services and will keep the Customer's information confidential. Each party will protect the other's confidential information with at least the care it applies to its own.
Renewal
The initial term runs to 30 Jun 2025. BG-Demo's customer success manager will contact the Customer ahead of the end of the term to discuss renewal. Any renewal will be on the then-current terms and price list unless the parties agree otherwise in writing.
Open points for this draft
- Final review of the data protection wording by the Customer's legal team.
- Confirmation of the named administrator on the Customer's side.
- Confirmation of the connector list for the implementation.
Signatures
This draft is not signed.
| For BG-Demo | For Fenmoor Specialty Underwriting |
|---|---|
| Account Executive | Authorised signatory |
| Signature: not yet signed | Signature: not yet signed |
| Date: not yet signed | Date: not yet signed |
Unusual terms
As at Fri 9 Oct 2026- Draft only, not executed
- Total contract value includes one-off implementation fee
- Renewal on then-current terms and price list