Thorverton Creamery / BB-Demo – Demo
Callcompleted
Thorverton Creamery · 2026-09-17 12:00
On 17 Sep 2026 Beth Venn asked about price, team fit and the exit. Harvey Doyle quoted Growth pricing. She will talk to finance and thinks there is something here. No decision date was set.
What was said
What this says
Current to 13 Oct 26On 17 Sep 2026 Beth Venn asked about price, team fit and the exit. Harvey Doyle quoted Growth pricing. She will talk to finance and thinks there is something here. No decision date was set.
What happened: Hannah Lowe demoed cross-source search on sample data. Harvey Doyle then quoted twelve thousand to implement and forty-four thousand a year, which Beth summed to sixty-two thousand for year one.
Customer view: Beth repeated the pain of key accounts scattered across systems. Her team of five would all use it, well within the 40 users in Growth.
Commercial: She asked about the exit and was told the implementation fee is a one-off and the subscription is annual. Harvey asked for a start before the quarter ends but set no deadline.
Watch: The follow-up was meant for early October. The record does not show whether it happened or whether finance has reviewed the proposal.
Themes
Current to 9 Oct 26Theme
Growth pricing and exit
Importance
upsell
Sentiment
positive
Voice
champion
Who was there
BB-Demo
CRMmade from
Them
CRMmade from
Follow-up
Next steps
Current to 9 Oct 26- Hannah Lowe to send the written summary of architecture, connectors and pricing the day after the call.
- Harvey Doyle to book the follow-up call with Beth Venn for early October and confirm where finance stands.
Risks
Current to 9 Oct 26- Finance has not yet seen the price, and Beth asked what the exit is if it does not work out.
- No decision date was agreed, and Harvey Doyle said there was no rush.
Opportunities
Current to 9 Oct 26- A Growth subscription for a team of five, well inside the included 40 users.
- Later connector additions beyond the 8 included are possible, though Beth has not asked for more.
Transcript
Harvey Doyle NoneHi Beth, can you hear me okay?
Beth Venn NoneYes, loud and clear. How are you?- Harvey Doyle NoneReally well, thanks. Good week so far?
- Beth Venn NoneBit mad, but looking forward to seeing what you've got for us.
- Harvey Doyle NonePerfect. So I've got Hannah here, our Solutions Engineer. Today we're going to walk you through how the brain works when we connect it to your customer service data: your CRM, call recordings, emails, the lot.
Hannah Lowe NoneHi Beth. So the core idea is: instead of jumping between three systems to understand a customer, you just ask one question. Show me complaints from our supermarket chains last quarter. The brain pulls that from your calls, your emails, your CRM notes all at once, ranked by relevance.- Beth Venn NoneThat's exactly the pain we have. Our key accounts are scattered across systems and there's no single view.
- Hannah Lowe NoneRight. And that's where we add value. We're not a system you log into. We sit on top of what you have and make it queryable. To be precise, the brain sits inside your Snowflake account, so your data doesn't go anywhere.
- Harvey Doyle NoneOnce it's live, your team asks questions without needing to call IT to search things. Let me hand to Hannah for the walkthrough.
- Hannah Lowe NoneI'm sharing my screen now. This demo looks exactly like what you'd have. I've loaded sample customer data: case notes, call transcripts, emails. I'll search for ice cream quality issues. See, results ranked by relevance from different sources: a call transcript here, an email thread, a case note. Click one and you get the full context: the recording, timestamps, who was on it.
- Beth Venn NoneAnd your team can build dashboards on top of that?
- Hannah Lowe NoneExactly. So you see patterns, which customers complain most, which issues repeat, without searching manually every time. You can drill down from there into the source data.
- Beth Venn NoneHow long to implement?
- Hannah Lowe NoneGrowth is about eight weeks. We handle the technical work, connecting your systems, pre-built connectors. You mainly grant access and tell us which data sources matter most.
- Harvey Doyle NoneAnd we train your team throughout so they're ready from day one.
- Beth Venn NoneWho needs to be involved on our end?
- Harvey Doyle NoneSomeone from IT for connectors and access. And whoever drives adoption, sounds like you?
- Beth Venn NoneYes. I have a team of five and we'd all use it.
- Hannah Lowe NoneGood. Growth includes forty users, so you're well within that. You also get the dashboard builder, your team can create dashboards themselves as needs change.
- Beth Venn NoneWhat if we need another connector later?
- Hannah Lowe NoneGrowth comes with eight connectors. If you hit that, we can add more. Most customers stabilize once set up. We review quarterly anyway.
- Beth Venn NoneAnd the cost?
- Harvey Doyle NoneTwo parts. Twelve thousand to implement, then forty-four thousand a year.
- Beth Venn NoneSo sixty-two in year one?
- Harvey Doyle NoneThat's right. First year is both. After that, just the annual fee.
- Beth Venn NoneWhat's the exit if it doesn't work out?
- Harvey Doyle NoneImplementation is a one-off, that stays. Subscription is annual. But most customers see value quickly once people start using it.
- Hannah Lowe NoneI'll document everything: architecture, how connectors work with your systems, pricing. Send that tomorrow. Anything else technical?
- Beth Venn NoneDon't think so. When do you need a decision?
- Harvey Doyle NoneNo rush. If you want to move forward, we'd love to start before the quarter ends, gives us time to do it properly. Can we catch up in a couple of weeks?
- Beth Venn NoneYeah, that works. I'll talk to finance, but I think there's something here.
- Harvey Doyle NoneBrilliant. I'll send the summary and get something in the diary for early October.
- Beth Venn NonePerfect. Thanks both.
- Hannah Lowe NoneThanks, Beth. Speak soon.
Callsmade from