Thorverton Creamery / BG-Demo – Demo
Callcompleted
Thorverton Creamery · 17 Sep 2026 12:00
On 17 Sep 2026 Beth Venn asked about price, team fit and the exit. Harvey Doyle quoted Growth pricing. She will talk to finance and thinks there is something here. No decision date was set.
What was said
What this says
As at Fri 9 Oct 2026On 17 Sep 2026 Beth Venn asked about price, team fit and the exit. Harvey Doyle quoted Growth pricing. She will talk to finance and thinks there is something here. No decision date was set.
What happened: Hannah Lowe demoed cross-source search on sample data. Harvey Doyle then quoted twelve thousand to implement and forty-four thousand a year, which Beth summed to sixty-two thousand for year one.
Customer view: Beth repeated the pain of key accounts scattered across systems. Her team of five would all use it, well within the 40 users in Growth.
Commercial: She asked about the exit and was told the implementation fee is a one-off and the subscription is annual. Harvey asked for a start before the quarter ends but set no deadline.
Watch: The follow-up was meant for early October. The record does not show whether it happened or whether finance has reviewed the proposal.
Themes
As at Fri 9 Oct 2026Theme
Growth pricing and exit
Importance
upsell
Sentiment
positive
Voice
champion
Who was there
BG-Demo
CRMmade from
Them
CRMmade from
Follow-up
Next steps
As at Fri 9 Oct 2026- Hannah Lowe to send the written summary of architecture, connectors and pricing the day after the call.
- Harvey Doyle to book the follow-up call with Beth Venn for early October and confirm where finance stands.
Risks
As at Fri 9 Oct 2026- Finance has not yet seen the price, and Beth asked what the exit is if it does not work out.
- No decision date was agreed, and Harvey Doyle said there was no rush.
Opportunities
As at Fri 9 Oct 2026- A Growth subscription for a team of five, well inside the included 40 users.
- Later connector additions beyond the 8 included are possible, though Beth has not asked for more.
Transcript
Harvey DoyleHi Beth, can you hear me okay?
Beth VennYes, loud and clear. How are you?- Harvey DoyleReally well, thanks. Good week so far?
- Beth VennBit mad, but looking forward to seeing what you've got for us.
- Harvey DoylePerfect. So I've got Hannah here, our Solutions Engineer. Today we're going to walk you through how the brain works when we connect it to your customer service data: your CRM, call recordings, emails, the lot.
Hannah LoweHi Beth. So the core idea is: instead of jumping between three systems to understand a customer, you just ask one question. Show me complaints from our supermarket chains last quarter. The brain pulls that from your calls, your emails, your CRM notes all at once, ranked by relevance.- Beth VennThat's exactly the pain we have. Our key accounts are scattered across systems and there's no single view.
- Hannah LoweRight. And that's where we add value. We're not a system you log into. We sit on top of what you have and make it queryable. To be precise, the brain sits inside your Snowflake account, so your data doesn't go anywhere.
- Harvey DoyleOnce it's live, your team asks questions without needing to call IT to search things. Let me hand to Hannah for the walkthrough.
- Hannah LoweI'm sharing my screen now. This demo looks exactly like what you'd have. I've loaded sample customer data: case notes, call transcripts, emails. I'll search for ice cream quality issues. See, results ranked by relevance from different sources: a call transcript here, an email thread, a case note. Click one and you get the full context: the recording, timestamps, who was on it.
- Beth VennAnd your team can build dashboards on top of that?
- Hannah LoweExactly. So you see patterns, which customers complain most, which issues repeat, without searching manually every time. You can drill down from there into the source data.
- Beth VennHow long to implement?
- Hannah LoweGrowth is about eight weeks. We handle the technical work, connecting your systems, pre-built connectors. You mainly grant access and tell us which data sources matter most.
- Harvey DoyleAnd we train your team throughout so they're ready from day one.
- Beth VennWho needs to be involved on our end?
- Harvey DoyleSomeone from IT for connectors and access. And whoever drives adoption, sounds like you?
- Beth VennYes. I have a team of five and we'd all use it.
- Hannah LoweGood. Growth includes forty users, so you're well within that. You also get the dashboard builder, your team can create dashboards themselves as needs change.
- Beth VennWhat if we need another connector later?
- Hannah LoweGrowth comes with eight connectors. If you hit that, we can add more. Most customers stabilize once set up. We review quarterly anyway.
- Beth VennAnd the cost?
- Harvey DoyleTwo parts. Twelve thousand to implement, then forty-four thousand a year.
- Beth VennSo sixty-two in year one?
- Harvey DoyleThat's right. First year is both. After that, just the annual fee.
- Beth VennWhat's the exit if it doesn't work out?
- Harvey DoyleImplementation is a one-off, that stays. Subscription is annual. But most customers see value quickly once people start using it.
- Hannah LoweI'll document everything: architecture, how connectors work with your systems, pricing. Send that tomorrow. Anything else technical?
- Beth VennDon't think so. When do you need a decision?
- Harvey DoyleNo rush. If you want to move forward, we'd love to start before the quarter ends, gives us time to do it properly. Can we catch up in a couple of weeks?
- Beth VennYeah, that works. I'll talk to finance, but I think there's something here.
- Harvey DoyleBrilliant. I'll send the summary and get something in the diary for early October.
- Beth VennPerfect. Thanks both.
- Hannah LoweThanks, Beth. Speak soon.
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