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Marsden Vale Recruitment / BG-Demo – Check In

Callscheduled

Marsden Vale Recruitment · 19 Oct 2026 11:30

Who was there

BG-Demo

Them

Call prep

As at Fri 9 Oct 2026

First check-in since the champion left and the Starter term moved to £22k. Jonathan Marsden's 14 Sep 2026 price question has no reply on record, so this call must answer it and rebuild the value case.

Context: The order form signed 11 Sep 2026 sets Starter at £22k, and INV-169-0004 was paid on 18 Sep 2026. This is a value conversation, not a renewal negotiation.

Approach: Check with Tom Ashdown first whether his written reply on the price rise has gone out. The evidence does not show that it has. Then open with usage: 254 questions in Sep 2026 against 221 in May 2026, with 9 active users of 15 licensed.

Approach: Next, agree who takes over from Charlotte Haigh as day-to-day champion, and whether a second admin should sit alongside Shannon Lockwood.

Watch for: Jonathan reopening price on a signed term. Also watch for the Sep 2026 duplicate-records issue coming up, and for how much depends on Shannon as sole admin. The next renewal is 349 days away.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026

Booked

Updated 9 Oct 26

Date2026-10-19

Time11:30

Typecheck_in

Statusscheduled

Transcript

No transcript: the call is scheduled and not recorded.

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.