Marsden Vale Recruitment / BG-Demo – Check In
Callcompleted
Marsden Vale Recruitment · 20 Feb 2026 10:45
On 20 Feb 2026 Marcus Bell told Charlotte Haigh the brain is healthy on usage and data, with no tickets. The contract ends in September, so renewal and a QBR in May or June were agreed.
What was said
What this says
As at Fri 9 Oct 2026On 20 Feb 2026 Marcus Bell told Charlotte Haigh the brain is healthy on usage and data, with no tickets. The contract ends in September, so renewal and a QBR in May or June were agreed.
What happened: Marcus shared usage for the last ninety days: an active user average of two point nine, up eight percent on the previous quarter. Questions run at a couple per week, about client account status and open roles.
Customer view: Charlotte said she wanted to be sure they were getting value and found the numbers reassuring. She asked about unused features and agreed to a QBR.
Commercial: They are on Starter at £20k a year and the contract ends in September. A renewal starting on or after 1 Jul 2026 moves to the v2 Starter list of £22k, a rise of 12.8%.
Watch: Usage is modest against fifteen included users, so the price rise needs a value case. The evidence does not show the renewal outcome.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Marcus Bell to send Charlotte a note booking a thirty-minute QBR in May or June.
- Marcus to prepare a usage and pricing case ahead of the renewal conversation.
Risks
As at Fri 9 Oct 2026- Question volume of a couple per week is low, so the case for the higher v2 Starter price needs to be made.
- Only Charlotte attended; no finance or managing director voice was on the call.
Opportunities
As at Fri 9 Oct 2026- Charlotte asked about unused features, so the dashboard builder for standing questions could deepen use.
Transcript
Marcus BellMorning, Charlotte. How are you getting on?
Charlotte HaighYeah, pretty good. Busy, you know?- Marcus BellYeah, I bet. Well, I've pulled some numbers on usage and I wanted to share what I'm seeing and check in on how things are going. Let me share my screen.
- Charlotte HaighSure, go ahead.
- Marcus BellSo you've been live since September last year. Looking at the last ninety days, you're running an active user average of two point nine. You're actually up eight percent from the previous quarter, which is a positive trend.
- Charlotte HaighGood. I wanted to make sure we were getting value, so that's reassuring.
- Marcus BellYou are. And on questions asked, you're running a couple per week. The questions are about client account status and open roles, which is exactly what the brain was built for.
- Charlotte HaighAre there features we're not using that might be helpful?
- Marcus BellYou're using search and the pages. The dashboard builder is there if you want to set up standing questions, like top active clients or placements by status. But you're getting real value from what you're doing now.
- Charlotte HaighOkay. Any issues on your end?
- Marcus BellNone at all. Data is refreshing on schedule, no sync issues, no tickets. Everything is smooth.
- Charlotte HaighGreat. Where do we stand on the contract?
- Marcus BellYou're on Starter at nineteen thousand, five hundred a year. Your contract ends 22 September, so we'll have a renewal conversation over the summer.
- Charlotte HaighOkay. Shall we set up a proper QBR closer to that?
- Marcus BellYes, good idea. Shall we book thirty minutes in May or June? That gives us time to talk through usage and pricing.
- Charlotte HaighYeah, that works. Send me a note and I'll add it to the calendar.
- Marcus BellThanks, Charlotte.