Kadewerk Software / BG-Demo – Onboarding
Callcompleted
Kadewerk Software · 27 Aug 2025 14:00
Google Workspace went live on the morning of the call. Kadewerk was due access and a guide by end of day, with training agreed for the following Tuesday. The suggested first query links declining usage to ticket volume.
What was said
What this says
As at Fri 9 Oct 2026Google Workspace went live on the morning of the call. Kadewerk was due access and a guide by end of day, with training agreed for the following Tuesday. The suggested first query links declining usage to ticket volume.
What happened: Laura Penhaligon said Google Workspace was live and she was validating user activity timestamps. Access and a simple chat guide were due by end of day.
Customer view: Sanne de Wit asked what her first question should be. Yara El Idrissi chose Tuesday for training.
Commercial: Laura suggested asking for customers with declining activity in the last thirty days and their ticket volume. A clear answer would be the first demonstration of value.
Watch: Snowflake was not mentioned, so the fourth connector remains open. Laura asked the customer to report back what they find.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Laura Penhaligon to send the login link and chat guide by end of the day.
- Laura Penhaligon to send a calendar invite for the Tuesday training session.
Risks
As at Fri 9 Oct 2026- Snowflake was not discussed, so the fourth connector remains unscheduled.
- Value depends on the first query returning a usable answer.
Opportunities
As at Fri 9 Oct 2026- The usage and tickets correlation could feed Kadewerk's roadmap and show clear value early.
Transcript
Laura PenhaligonHi both. Quick update on where we're at. Google Workspace is live as of this morning.
Sanne de WitOh good. So we're ready to test then?- Laura PenhaligonAlmost. I'm validating the user activity data today, making sure the timestamps line up properly. But yes, by end of today you should be able to start asking questions. I'll send you a login link and a simple guide.
Yara El IdrissiWhat kind of guide?- Laura PenhaligonJust a walk-through on using the chat interface. How to ask a question in plain English, how the brain searches across your systems, a couple of example queries. Nothing heavy. And then next week I'm going to do a proper training session where I walk you through the dashboards and how to build your own searches. Sound okay?
- Sanne de WitYeah, that's good. So what's my first question going to be?
- Laura PenhaligonHa, that's the question. You've got Zendesk tickets, customer data from HubSpot, and activity from Google Workspace. What you want to know is whether customers with dropping usage are opening more tickets. So your first query might be something like, show me customers with declining activity in the last thirty days and their ticket volume. See if there's a pattern.
- Yara El IdrissiOkay, that makes sense.
- Laura PenhaligonOnce you start getting answers, the next layer is to look at ticket content, what are they asking about? But that'll come. Start with the correlation question and let me know what you find. Could be really valuable for your roadmap.
- Sanne de WitWhen's the training?
- Laura PenhaligonI'll send a calendar invite this week. I'm thinking Monday or Tuesday next week? Early September.
- Yara El IdrissiTuesday works better for us.
- Laura PenhaligonTuesday it is. I'll get something in your calendars. So, you've got access by end of today, I'll send the guide, and then training Tuesday. That should get you off and running.
- Sanne de WitBrilliant. Thanks, Laura.
- Laura PenhaligonThanks both. Speak soon.