Linthorpe Trade Supplies / BG-Demo – Renewal
Callcompleted
Linthorpe Trade Supplies · 21 Jul 2025 15:30
Renewal call for Linthorpe's Starter subscription. Tom Ashdown quoted £20k, unchanged. Finance Director Pauline Metcalfe chose to keep the contract as it is. Connectors are maxed out at four, so Growth is the route for any new source.
What was said
What this says
As at Fri 9 Oct 2026Renewal call for Linthorpe's Starter subscription. Tom Ashdown quoted £20k, unchanged. Finance Director Pauline Metcalfe chose to keep the contract as it is. Connectors are maxed out at four, so Growth is the route for any new source.
What happened: Tom Ashdown ran the renewal offer with Darren Blakey, Pauline Metcalfe and Tracey Bainbridge. Marcus Bell reported growth in questions asked.
Customer view: Darren said the team uses the brain regularly and is happy. Pauline asked about price and then chose to keep the contract as it is.
Commercial: The price stated on the call was £20k, same as now. Linthorpe is on the Starter limit of four connectors and 15 licensed users, so any new data source points to Growth.
Watch: The evidence does not show whether the quote was sent or signed. Tom said he would send it the same day and aimed for signatures by early August.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Tom Ashdown to send the formal quote to Pauline Metcalfe and Tracey Bainbridge the same day.
- Aim for signatures by early August.
Risks
As at Fri 9 Oct 2026- The quote and signature are not evidenced on the call, so the renewal is still open until the order form is signed.
Opportunities
As at Fri 9 Oct 2026- Connectors are at the Starter limit of four, so any new data source is a Growth upgrade conversation.
- Extra users or admins could be added as a small add-on.
Transcript
Tom AshdownHi everyone. Good to see you all. So, we're coming up to the renewal of your contract, end of August, I think it is. Darren, how are things going?
Darren BlakeyYeah, all good. We're really happy with how it's been going. The team's using it regularly.
Marcus BellWe've seen solid growth in usage. Questions asked are up, people are running searches day to day. It's become part of how the team works.- Tom AshdownBrilliant. So what we wanted to do today is run through the renewal offer. Pauline, great to have you on the call. The way it works is we send you a quote for the next year, you review it with Tracey, and if it looks good, we get it signed and you're all set.
Pauline MetcalfeOK. And what's the pricing looking like?- Tom AshdownSo you're on Starter tier, which is £19,500 a year. That's the same as what you're paying now, no change.
- Pauline MetcalfeOK good. And the contract runs for a year?
- Tom AshdownExactly. Twelve months, runs from mid-August next year. Same terms as before, same service level. It's a straightforward renewal.
Tracey BainbridgeDo you send a formal quote for us to review?- Tom AshdownI'll send that over today. It'll have all the details: price, dates, everything you need. You can review it, sign and send it back, and we're done.
- Marcus BellAnd obviously I'm here if anyone has questions about how we're running things or if you want to talk through add-ons or anything else on the product side.
- Darren BlakeyActually, are there any add-ons we should think about? More users, more connectors?
- Marcus BellYou're at 15 licensed users right now. If you want to add a few more admins or get other teams in, we can add extra users. Same with connectors: you're using four at the moment, and we support up to four in Starter so you're maxed out. If you wanted to add data sources, we could look at upgrading you to Growth.
- Pauline MetcalfeLet's keep it as it is for now. We'll do the same contract.
- Tom AshdownPerfect. So I'll get that quote over to you today, and shall we aim for signatures by early August so we've got a couple of weeks before the contract starts?
- Pauline MetcalfeYeah, that works for us.
- Tom AshdownBrilliant. Cheers, everyone. I'll be in touch.