Tanjong Arc Logistics / BG-Demo – Demo
Callcompleted
Tanjong Arc Logistics · 7 Sep 2026 09:15
Jun Tan, Head of Client Services, saw a demo on live Salesforce, tracking and email data. He was positive and asked for a proposal. No price, rival or timing concern was raised.
What was said
What this says
As at Fri 9 Oct 2026Jun Tan, Head of Client Services, saw a demo on live Salesforce, tracking and email data. He was positive and asked for a proposal. No price, rival or timing concern was raised.
What happened: Tom Ashdown and Hannah Lowe ran a demo on Tanjong Arc's own Salesforce, tracking and email data. Jun asked about self-built dashboards, refresh timing, concurrent search and support.
Customer view: Jun was positive throughout and closed with "Looks good. What's next?". He asked for the proposal to be sent over.
Commercial: The conversation was framed on Growth, with 40 users and eight connectors, of which three are in use. Headroom exists to add billing or product usage, and Premium support was mentioned as an option for a named engineer.
Watch: Only Jun spoke for the customer. The evidence does not show who else signs off, or any discussion of price or competitors.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Tom Ashdown to send Jun Tan a proposal covering pricing, terms and timeline.
- Move to order form and go-live planning once Jun has reviewed the proposal.
Risks
As at Fri 9 Oct 2026- Only one customer contact attended, so the evidence does not show who else approves the purchase.
- No pricing or competitor discussion took place, so price sensitivity is untested.
Opportunities
As at Fri 9 Oct 2026- Growth subscription with 40 users and eight connectors, with three connectors in use at the demo.
- Premium support for a named engineer, which Jun had asked about.
Transcript
Tom AshdownRight, good to see you again, Jun. This is Hannah, our Solutions Engineer. She's going to walk you through what the BG-Demo looks like on your data.
Hannah LoweHi Jun. I've loaded your Salesforce, tracking system, and email. Everything you see today is real data. Let me start with search.- Hannah LoweSay you want to find high-value shipments that had customer communication in the last week. I'll search for that in plain language.
Jun TanOkay, so it's bringing back shipment records with the customer email right there. That's what we need.- Hannah LoweRight. And you can layer on more filters: by region, customer, status, whatever. All instant.
- Hannah LoweNow dashboards. You can build custom views: shipment volume by route, customer activity heatmap, that sort of thing. No code required.
- Jun TanAnd my team can build these themselves once we're live?
- Hannah LoweYes. We train you in implementation, usually a day. Most teams pick it up fast.
- Hannah LoweTo be precise: Growth includes 40 users and eight connectors. You're using three, Salesforce, tracking, email. You could add billing or product usage if you wanted.
- Jun TanAnd how often does it refresh?
- Hannah LoweNightly. Complete by 07:00 your time on business days. So anything new shows up in the brain the next morning.
- Jun TanThat's good. How many people can search at once?
- Hannah LoweAll 40 users simultaneously. No locking, no conflicts. Everyone gets the same fresh data.
- Jun TanAnd support, what's included?
- Tom AshdownQuarterly check-ins on Growth, standard support during business hours. If you want a named engineer for faster response, that's available.
- Jun TanLooks good. What's next?
- Tom AshdownI'll put together a proposal: pricing, terms, timeline. You review it and we'll move to order form and go-live planning.
- Jun TanSounds good. Send that over. Cheers.