Wrenfield Property Management / BG-Demo – Demo
Callcompleted
Wrenfield Property Management · 18 Dec 2025 16:30
Demo of search, chat and pages to Wrenfield's data team on 18 Dec 2025. Hugh Fenton asked about call recordings and called it "really useful". Tom Ashdown promised a formal proposal early the following week.
What was said
What this says
As at Fri 9 Oct 2026Demo of search, chat and pages to Wrenfield's data team on 18 Dec 2025. Hugh Fenton asked about call recordings and called it "really useful". Tom Ashdown promised a formal proposal early the following week.
What happened: Hannah Lowe showed search, chat and pages to Hugh Fenton, Toby Cowell and Gemma Varley. Tom Ashdown closed by promising a proposal with scope, price and timeline.
Customer view: Hugh asked whether call recorder data could be brought in, then whether a resident's history and previous calls could be pulled in one search. He ended with "This looks really useful."
Commercial: Hannah pitched the Starter tier with four connectors (tickets, invoices, calls and CRM), live within twenty-eight days and a four-week implementation. No price was quoted on the call.
Watch: the call does not show who holds budget or would sign the order form. Hugh is Head of Data and is the only person who spoke about value.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Tom Ashdown to send the formal proposal with scope, price and timeline early the week after 18 Dec 2025.
- Tom to ask Hugh Fenton who else signs off the purchase.
Risks
As at Fri 9 Oct 2026- The call does not show who holds budget or signs the order form, so the buying decision is not yet mapped.
- Call recorder data was the customer's main question, so the proposal must state clearly that it is covered by the calls connector.
Opportunities
As at Fri 9 Oct 2026- Starter tier with four connectors and a four-week implementation fits the systems Hugh named.
- A resident-history search across tickets, invoices and calls is a concrete use case Hugh and Gemma Varley reacted to.
Transcript
Tom AshdownRight, everyone. Hannah's our Solutions Engineer. She'll walk you through the brain.
Hannah LoweHi, all. What I'm going to show you is how to search your data across all your systems at once. Does everyone have the screen okay?
Hugh FentonYep, all good.- Hannah LoweGreat. So this is the search page. I type in a property address or a flat number and in a couple of seconds it returns everything: tickets for that property, invoices, call logs, everything.
Gemma VarleySo it's searching across all three systems?- Hannah LoweYes. Your ticket system, your invoicing, and your call data. One search, three seconds.
- Hannah LoweThe second piece is the chat interface. More of a back-and-forth for longer investigations. Like you could ask, 'Show me all residents who've complained about heating in the last month.' It builds the query in plain English: no SQL needed.
Toby CowellAnd it understands plain English?- Hannah LoweYes. Just ask a question the way you would normally.
- Hannah LoweThe third piece is pages. Dashboards you build yourself, no-code. Like a page showing all open complaints, or overdue invoices.
- Hugh FentonCan we bring in call recordings? Like, what about the call recorder data?
- Hannah LoweYes. We pull call transcripts and metadata. Who called, when, which resident, what they rang about. Then you search and chat across that alongside your tickets and invoices.
- Hugh FentonSo a resident rings up, we can pull their history and any previous calls?
- Hannah LoweExactly. One search.
- Hannah LoweThe Starter tier gets you going with four connectors: tickets, invoices, calls, and your CRM if you have one. Live within twenty-eight days.
- Tom AshdownAnd once you're live we'd run a couple of sessions: show the team how to ask questions, build a couple of dashboards, walk through the interface.
- Hugh FentonHow long's implementation?
- Hannah LoweFour weeks. We build the connectors, test everything, train your team.
- Hugh FentonThis looks really useful.
- Tom AshdownI'll put together a formal proposal. Send that over early next week. It'll have everything: scope, price, timeline.
- Hugh FentonPerfect. Thanks.