Silverbeck Energy Services / BG-Demo – Proposal
Callcompleted
Silverbeck Energy Services · 8 Oct 2025 13:45
Lewis Kerr proposed Starter to Kirsty Ingham and Kevin Kershaw: three systems, four-week implementation at £6,000 and a £20k annual subscription. No decision was taken; Kirsty will consult her team.
What was said
What this says
As at Fri 9 Oct 2026Lewis Kerr proposed Starter to Kirsty Ingham and Kevin Kershaw: three systems, four-week implementation at £6,000 and a £20k annual subscription. No decision was taken; Kirsty will consult her team.
What happened: Lewis Kerr put the Starter proposal to Silverbeck on 8 Oct 2025. It covers job orders, CRM and maintenance history, with a four-week implementation.
Customer view: Kirsty Ingham asked about cost and who runs the brain after go-live. Kevin Kershaw asked what happens after year one.
Commercial: Lewis said the subscription renews at the standard rate and quoted no figure. Under the price book a first Starter renewal can carry a 12.8% rise, which the call did not mention.
Watch: no commitment was made, and the evidence does not show the security questionnaire being sent or returned.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Lewis Kerr to send the proposal and the data security questionnaire.
- Lewis Kerr to pick the conversation up with Kirsty Ingham the following week.
Risks
As at Fri 9 Oct 2026- Renewal price was described only as the standard rate, so a later price step may surprise the customer.
- No commitment was given; Kirsty Ingham took the proposal away to discuss with her team.
Opportunities
As at Fri 9 Oct 2026- Three systems in scope sit within the Starter limit of four connectors, leaving room to add one later.
Transcript
Lewis KerrRight, Kirsty, Kevin, thanks for the time. I've got a proposal for you.
Kevin KershawBrilliant.- Lewis KerrSo for Silverbeck, I'm recommending our Starter tier. We'd connect your three systems: job orders, CRM, and maintenance history. That gets you search, chat, and pages. Implementation runs four weeks, then we go live.
Kirsty InghamWhat does that look like in terms of cost?- Lewis KerrSo the implementation is fixed at six thousand pounds. Then the subscription is nineteen thousand five hundred a year. So that's twenty-five thousand five hundred all-in for year one.
- Kevin KershawAnd after year one?
- Lewis KerrIt renews at the standard rate. The renewal is done on an annual basis. You get a renewal notice in advance, and you can cancel if you want, but you're not locked in: it's an annual contract, renewal-based.
- Kirsty InghamWho's running it once we're live?
- Lewis KerrYour implementation consultant is Laura. She's really good, very thorough. She'll build the connectors, test everything, train your team. Then you get Amara as your Customer Success Manager. She's your first line for any questions, any issues. We've also got support, email, helpdesk.
- Kevin KershawSo Laura's there for the four weeks, then Amara after?
- Lewis KerrRight. Laura's there for onboarding and the soft launch. After that, Amara's your ongoing contact. She'll do a check-in every six months, and we're here if anything breaks.
- Kirsty InghamAnd the contract length?
- Lewis KerrOne year. We'll send a renewal notice in advance. Very straightforward.
- Kevin KershawOkay. Anything else we should know?
- Lewis KerrI can send you a data security questionnaire as well, just so you have all the detail. Other than that, I'm here to answer any questions about scope or price.
- Kirsty InghamThis looks good. Let me chat with the team and come back to you.
- Lewis KerrPerfect. I'll send the proposal over and we can pick this up next week. Kind regards, Lewis.