Fenmoor Specialty Underwriting / BG-Demo – Renewal
Callcompleted
Fenmoor Specialty Underwriting · 22 Apr 2025 10:15
Richard Thorne chose to renew Growth as is at the same £44k, subject to his board. He gave no board date. Harriet Gale wants period wording on the renewal invoice and in-writing explanations for any credit note.
What was said
What this says
As at Fri 9 Oct 2026Richard Thorne chose to renew Growth as is at the same £44k, subject to his board. He gave no board date. Harriet Gale wants period wording on the renewal invoice and in-writing explanations for any credit note.
What happened: The 22 Apr 2025 renewal call set out two options, renew as is or price add-ons. Richard picked the first and said he would take it to the board.
Customer view: Callum Reid said capacity-provider questions that took most of a day now take minutes, and answers are consistent. He knew of no competitor as close to their data.
Commercial: Growth, forty users, one year, £44k, annual in advance on thirty-day terms. Callum wants a broker mailbox but said not to hold up the renewal.
Watch: Richard would not commit to a board date. Harriet will not approve a figure she cannot trace, and the evidence does not show the board outcome.
Themes
As at Fri 9 Oct 2026Theme
Growth renewal, board approval
Importance
renewal
Sentiment
positive
Voice
decision-maker
Who was there
BG-Demo
CRMmade from
Them
CRMmade from
Follow-up
Next steps
As at Fri 9 Oct 2026- Richard Thorne takes renewal as is to the board and tells Priya Raman the date.
- Priya Raman sends the one-page summary today and draft paperwork with the period wording, copied to Harriet Gale.
- Daniel Okafor sends the usage note with Callum Reid's examples and checks in after the board.
Risks
As at Fri 9 Oct 2026- Richard Thorne gave no board date, so a gap at the start of July is possible.
- Harriet Gale will not approve the renewal invoice unless its period wording matches the order form.
- Any future credit note without a written reason will meet resistance from finance.
Opportunities
As at Fri 9 Oct 2026- A broker mailbox connector could be raised as a separate conversation after the renewal.
- Callum Reid's cargo and bordereaux examples give the board a plain value case.
Transcript
Priya RamanMorning, everyone. Priya here. I think we're nearly all in. Daniel, you're on. Callum, hello. Harriet, Richard, good to see you.
Daniel OkaforMorning all, and thank you for your time. Just checking who's joined. Callum, Harriet, Richard, yes, all here. Lovely.
Richard ThorneGood morning. What is the decision I'm being asked to make?- Priya RamanStraight to it, which I like. So, quick recap, to keep momentum. You're on Growth, the contract runs to 30 Jun 2025, and the renewal date is 1 Jul 2025. Today is about agreeing the renewal on the same basis, so you're not facing a gap at the start of July. Happy to make this easy.
- Richard ThorneAnd what does this cost us, all in?
- Priya RamanForty-four thousand a year, same as today. Forty licensed users, same tier. That's the whole figure, there's no additional fee on top. It's the same subscription, continuing.
- Richard ThorneSame as now. Not an increase.
- Priya RamanSame. I've written it out that way in the renewal paperwork so you can see it straight away. The order form amount, the invoiced amount, all forty-four thousand.
Harriet GaleHarriet. I have the last invoice open, and the order form. May I confirm something for audit purposes?- Priya RamanOf course. Please.
- Harriet GaleThe invoice shows forty-four thousand. The order form shows forty-four thousand. They agree. To reconcile, I only need the renewal invoice to carry the same period wording as the order form. Start date, end date.
- Daniel OkaforThat's a good point, Harriet, and I'd like us to get that right. The period is the one year starting 1 Jul 2025. Priya, I think you hold the draft.
- Priya RamanI do. I'll make sure the dates are on the face of it, no ambiguity. And the VAT line shown separately.
- Harriet GaleThank you. Please can you re-issue it in that form if the wording differs. I won't approve a figure I can't trace.
- Priya RamanUnderstood. It'll trace.
- Richard ThorneCallum. Is the brain worth it? Say it simply.
Callum ReidYes. What I need you to hear is this. The capacity-provider questions that used to take my team most of a day now take minutes. Marine cargo accumulation by port was one. Syndicates ask us those at every review. It's saved real time, and more than that, the answers are consistent.- Richard ThorneConsistent.
- Callum ReidYes. Same question, same answer, whoever asks. The providers notice that.
- Richard ThorneI see. And usage? Is it Callum's team only?
- Daniel OkaforNot only, no. Daily users are up on the previous quarter by a fair margin, and it's now spread across the underwriters and a few of the claims colleagues. It isn't dependent on a single person, which I always like to check. How is the team finding it, Callum? You'd know better than my charts.
- Callum ReidThey use it. That's the best I can say. Nobody's asking me to go back to the old way.
- Richard ThorneAny problems I should know about? I don't like surprises.
- Daniel OkaforFair question. There were a couple of support tickets in the last month, and one of those was marked high priority. Just to close the loop on that, I'd like Callum to say how it landed with him, because it's his team's experience that matters.
- Callum ReidIt was dealt with. I raised it because I had a deadline for a capacity provider and I needed an answer that morning. I had a response quickly. No complaint.
- Daniel OkaforThank you. And if it ever isn't quick enough, I'd rather you told me directly than carried it around.
- Callum ReidI would. You know I would.
- Richard ThorneKeep it simple. What are the options for renewal?
- Priya RamanThere are really two. One, renew as is, Growth, forty users, one year, forty-four thousand. Two, if you'd like to look at changing anything, such as more users or an extra connector, we can price that as an add-on to the renewal. But there's no pressure on the second, and I'd rather you took the first cleanly than complicated it.
- Richard ThorneIs there a reason to change anything?
- Daniel OkaforOnly if you want it. Callum mentioned recently that a broker mailbox would be useful alongside the other sources. That's something I've been looking at, but it isn't a reason to hold up the renewal. It could be a separate conversation afterwards.
- Callum ReidCorrect. Don't hold it up for that. I'd like it, but it's a want.
- Richard ThorneThen renew as is. I'll need to take that to the board.
- Priya RamanOf course. To keep momentum, can I ask when the board next meets? If we can get this over the line by then, we avoid any gap at the start of July.
- Richard ThorneNot for a few weeks. I'll tell you the date. I will not commit on this call.
- Priya RamanUnderstood, and that's perfectly fine. I'll send you a clean one-page summary today so you have something simple to take in with you. Same price, same tier, same term, nothing else.
- Richard ThorneOne page. Good.
- Daniel OkaforAnd I'll add a short note on how the brain has been used this year, with the examples Callum has given me, so the board can see the value in plain terms. Callum, is that all right?
- Callum ReidYes. Use the cargo one. And the bordereaux one. Keep it factual.
- Daniel OkaforAlways. Facts, with dates against them.
- Harriet GaleMay I ask about terms? Thirty days, as now? And is the invoice annual in advance?
- Priya RamanSame terms as now. Annual in advance, thirty-day payment terms. If you'd prefer quarterly, that's available on request, but it's your call, Harriet.
- Harriet GaleAnnual is fine. It matches how we've accrued. I only wanted it stated.
- Priya RamanStated. It'll be on the paperwork.
- Harriet GaleOne further point. Credit notes. We had none this year, I believe. If any are raised in future, they must say what they are for. Not a verbal explanation. In writing.
- Daniel OkaforAgreed, entirely. That's a sensible rule and I'll make sure our finance team knows how you want them.
- Harriet GaleThank you.
- Richard ThorneIs there anything else I need to be aware of? Competitors. Anyone approaching us.
- Callum ReidNothing on my side. People approach all the time. None of it's as close to our data as this.
- Richard ThorneGood.
- Priya RamanCan I just recap the next steps, so everyone has the same list? Richard takes renewal as is to the board and tells me the date. I send the one-page summary today, and a draft renewal paperwork with the period wording Harriet asked for. Daniel sends the usage note with Callum's examples. Harriet reviews the invoice wording when it's re-issued.
- Harriet GalePlease send the paperwork to me directly as well. I'd like to see it before it is signed.
- Priya RamanOf course. You'll be copied, Harriet.
- Daniel OkaforAnd I'll check in with Callum after the board, regardless, just to close the loop.
- Callum ReidGood. Anything else? I've another meeting.
- Richard ThorneNothing from me. Thank you, all.
- Priya RamanBrilliant. Thanks, everyone. Speak soon.
- Daniel OkaforThank you all. Best wishes.
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